Promise Technology SMARTSTOR NS4300N User Manual Page 119
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Chapter 8: Troubleshooting
• Responding to an Audible Alarm (page 111)
• Checking the System Status LED (page 112)
• Checking Disk Status LEDs (page 112)
• Replacing a Failed Disk Drive (page 113)
• Checking RAID Volume Status in PASM (page 113)
• Checking File System Status in PASM (page 115)
• Checking the Event Log in PASM (page 116)
• Checking Enclosure Status in PASM (page 120)
• Resolving Connections with SmartSYNC (page 121)
• Solving Network Connection Problems (page 123)
• Restoring the Default Password (page 124)
• Resolving a Windows Firewall Issue (page 125)
This chapter deals problems you might encounter with your SmartStor and how
to resolve them. Also see “Frequently Asked Questions” on page 127.
Responding to an Audible Alarm
The SmartStor has two beep patterns
• Single beep, not repeated – The SmartStor is online
• Two beeps, continuously repeated – The SmartStor reports a problem
When you boot or reboot the SmartStor, and the buzzer is enabled, the buzzer
sounds one time to indicate that the SmartStor is online.
If you hear the two-beep pattern, check the following items:
• System Status LED (see below)
• Drive Status LED (see page 112)
• RAID Volume status in PASM (see page 113)
• File System status in PASM (see page 115)
• Enclosure status in PASM (see page 120)
• Event Log in PASM (see page 116)
• Your email inbox (see page 124)
- Product Manual 1
- Copyright 2
- Trademarks 2
- Recommendations 2
- Contents 3
- About This Manual 9
- Architecture 10
- Protocol Support 10
- Key Benefits 10
- Specifications 11
- Compatible Backup Software 12
- Client OS Support 12
- Browser Support 12
- Installing Disk Drives 15
- Connecting to the Network 15
- Connecting the Power 16
- Installing the Software 16
- Setting up the SmartStor 21
- Connecting to PASM 25
- PASM in your Browser 26
- PASM in SmartSYNC 27
- On the Windows PC 32
- On the Macintosh PC 37
- Setting up Windows Printing 40
- Setting up Linux Printing 42
- Setting up Macintosh Printing 45
- Connecting a USB Drive 47
- Windows PC 48
- Linux PC 49
- Macintosh PC 49
- Disconnecting a USB Drive 50
- Chapter 4: One Touch Backup 51
- Creating a Backup Schedule 52
- Performing a One Touch Backup 53
- Viewing Your Backup Files 54
- Restoring Your Backup Files 55
- Chapter 5: SmartSYNC 57
- Closing the SmartSYNC Window 58
- Quitting SmartSYNC 58
- Starting PASM 58
- Connecting a Network Drive 60
- Performing a Backup 61
- Viewing Your Backup Folders 62
- Performing a Restore 63
- Scheduling a Backup 64
- Modifying a Backup Schedule 65
- Deleting a Backup Schedule 65
- Chapter 6: PASM 67
- Choosing a Language 70
- Navigating in PASM 70
- Managing Users and Groups 73
- Deleting a User 74
- Viewing a List of Groups 74
- Creating a Group 75
- Adding Members to a Group 75
- Removing Members from a Group 75
- Deleting a Group 76
- Viewing Quotas 76
- Setting Quotas 76
- Setting up Windows Access 78
- Setting up UNIX/Linux Access 79
- Setting up for FTP Access 81
- Setting up your Print Server 82
- Setting up your DLNA Server 82
- Viewing a List of Folders 83
- Modifying Folder Services 83
- Adding a Folder 84
- Deleting a Folder 84
- Managing RAID Volumes 87
- Creating a RAID Volume 88
- Designating a Spare Drive 89
- Migrating a RAID Volume 89
- Deleting a RAID Volume 90
- Managing Backups 92
- Scheduling a Snapshot Backup 93
- Recovering Snapshot Backups 93
- Setting up NAS Replication 94
- Enabling One Touch Backup 95
- Making Network Settings 96
- Working with Jumbo Frames 97
- Setting up your DDNS Service 98
- Making Management Settings 99
- Viewing the Event Log 100
- Viewing the Email Alert List 101
- Upgrading the System Firmware 101
- Viewing UPS Status 102
- Setting up a UPS 103
- Managing Services 104
- Rebooting the SmartStor 105
- Shutting Down the SmartStor 106
- Restarting the SmartStor 106
- Locating the SmartStor 106
- Viewing System Information 107
- Viewing Enclosure Information 107
- Introduction to RAID 109
- RAID 0 – Stripe 110
- RAID 1 – Mirror 111
- RAID 10 – Mirror / Stripe 113
- Choosing a RAID Level 114
- Spare Drive 115
- Automatic Rebuilding 116
- Partition and Format 116
- RAID Volume Migration 117
- Target Requirements 118
- Chapter 8: Troubleshooting 119
- Checking Disk Status LEDs 120
- Replacing a Failed Disk Drive 121
- Using the Recover Function 123
- Rebuilding the File System 124
- Responding to Events 125
- Multiple Network Connections 130
- Checking Your Email Inbox 132
- Chapter 9: Support 135
- Contacting Technical Support 138
- Europe, Africa, Middle East 139
- Attn: Technical Support 140
- Limited Warranty 141
- Your Responsibilities 142
- Returning Product For Repair 143
- Appendix B: Maintenance 153
- Downloading the Plug-in File 155
- Installing the Plug-in File 155
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