Promise Technology Ultra100 TX2 User Manual download pdf (Page 37)

Appendix C

C-1

Returning Product For Repair

If you suspect a product is not working properly, or if you have any questions about

your product, contact our Technical Support Staff through one of our Technical

Services, making sure to provide the following information:

• Product model and serial number (required);

• Return shipping address;

• Daytime phone number;

• Description of the problem;

• Copy of the original purchase invoice.

The technician will assist you in determining whether the product requires repair. If

the product needs repair, the Technical Support Department will issue an RMA

(Return Merchandise Authorization) number. Promise will not accept any returns that

do not have an RMA number.

Return only the specific product covered by the warranty (do not ship cables,

manuals, diskettes, etc.), with a copy of your proof of purchase to:

Promise Technology, Inc.

Customer Service Dept.

Attn.: RMA # ______

1460 Koll Circle

San Jose, CA 95112

You must follow the packaging guidelines for returning products:

• Use the original shipping carton and packaging

• Include a summary of the product’s problem(s)

• Write an attention line on the box with the RMA number

• Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to Promise.

Note that damage incurred due to improper transport or packaging is not covered

under the Limited Warranty.

When repairing returned product(s), Pr omise may replace defective parts with new

or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In

1 2 ... 32 33 34 35 36 37 38 39

No comments

Promise Technology Ultra100 TX2 User Manual Page 37