Promise Technology Smartstor NS4600 User Manual Page 215
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Chapter 10: Support
203
Can I do a One Touch Backup or a regular Backup on a protected folder or
file on my Windows PC?
No. Windows does not allow SmartSYNC to access protected folders and
files. If you want to perform a backup, you must first disable protection on
your folders and files.
I enabled One Touch Backup and pressed the button on the SmartStor but
no files were backed up. What happened?
You must create a backup schedule using SmartNAVI. The backup schedule
tells One Touch Backup which folders and files to backup from your PC onto
the SmartStor.
Which FTP clients are compatible with the SmartStor’s FTP server?
Promise recommends FTP clients that support Unicode, such as Filezilla or
Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for
Macintosh.
If your FTP client does not support Unicode, you have two choices:
• Use only ASCII characters to name your shared folders.
• Set your SmartStor for double-byte character encoding. See page 141.
Can I move the disk drives from one SmartStor to a different SmartStor?
Yes. However, to access the RAID Volume on the new SmartStor, you must
run the Recover function. When SmartStor’s memory does not match the
RAID Volume on the disk drives, the RAID Volume is considered invalid and
the Recover function becomes available. See “Responding to an Invalid
RAID Volume” on page 185.
I set up email alert recipients but they never receive any messages.
In most cases, you must setup SMTP authentication in order for your alert
messages to pass your SMTP server. See “Setting up SMTP Authentication”
on page 159.
Can SmartStor handle jumbo frames?
Yes. But you must set the maximum frame size in PASM. See “Working with
Jumbo Frames” on page 157.
I tried to create a share folder called “Admin” but the PASM software would
not let me.
The Admin name is a reserved folder name. Choose another folder name.
- Product Manual 1
- Copyright 2
- Trademarks 2
- Recommendations 2
- Contents 11
- About This Manual 13
- Architecture 14
- Protocol Support 14
- Key Benefits 14
- Specifications 15
- Compatible Backup Software 16
- Client OS Support 16
- Browser Support 16
- Installing Disk Drives 19
- Connecting to the Network 20
- Connecting the Power 20
- Installing the Software 20
- Installation: Windows 21
- Installation: Macintosh 24
- Setting up the SmartStor 29
- The Main Window opens 30
- SmartStor” on page 29 33
- Connecting to PASM 34
- PASM in your Browser 35
- SmartStor (NS4600) under 44
- Network Drives 44
- On a Windows or Macintosh PC 45
- On the Macintosh Desktop 51
- Setting up Windows Printing 55
- Setting up Linux Printing 58
- 10. Click the Finish button 60
- Setting up Macintosh Printing 61
- Connecting a USB Drive 63
- Windows PC 64
- Linux PC 64
- Disconnecting a USB Drive 65
- Setting-up Apple iTunes 66
- SmartStor 69
- Chapter 4: One Touch Backup 71
- Creating a Backup Schedule 74
- Performing a One Touch Backup 76
- Viewing Your Backup Files 77
- Backup folder of a USB Disk 78
- Backup folder of 78
- Chapter 5: Media Center 81
- Picture Files 83
- Video Files 83
- Music Files 83
- Downloading a Music File 84
- Making a New Playlist 84
- Opening the Main Window 88
- Choosing a SmartNAVI Language 89
- Viewing SmartNAVI Information 90
- Locking the SmartNAVI Window 91
- Closing SmartNAVI 91
- Creating the Default User 93
- Changing User Passwords 93
- Changing User Permissions 94
- Viewing a List of Users 94
- Deleting Members from a Group 95
- Viewing RAID Volume Status 99
- Recreating a RAID Volume 100
- Managing Backups 101
- MSN Window 102
- Tray Icon 102
- Scheduling a Backup 103
- Viewing Backup Schedules 104
- Changing a Scheduled Backup 104
- Restoring Backed-up Files 105
- Deleting a Scheduled Backup 105
- Viewing the Backup Event Log 106
- Saving the Event Log 106
- Clearing the Event Log 107
- Managing Share Folders 108
- Deleting a Share Folder 109
- Mounting a Share Folder / 110
- Creating a Network Drive 110
- Un-mounting a Share Folder / 110
- Disconnecting a Network Drive 110
- On SmartNAVI 111
- On the Macintosh PC 111
- Making Management Settings 112
- Advanced Setup 113
- Changing Network Settings 114
- Locating the SmartStor 115
- Choosing a Default NAS System 115
- Viewing the System Event Log 116
- Adding Application Plug-ins 116
- Viewing a List of Plug-ins 117
- Removing Plug-ins 118
- Rebooting the SmartStor 119
- Shutting Down the SmartStor 119
- Restarting the SmartStor 120
- Managing Downloads 121
- Drag and Drop Files 122
- Batch Downloading Files 122
- Viewing the Download List 123
- Removing a Link 123
- Viewing the Downloaded List 124
- Opening a Downloaded File 124
- Deleting a Downloaded File 125
- Using Media Center 126
- Playing a Playlist 127
- Renaming a Playlist 127
- Deleting a Playlist 128
- Chapter 6: SmartNAVI 129
- Managing Photo Albums 130
- Part 3: Viewing your Album 131
- Viewing an Album 132
- Editing an Album 132
- Deleting an Album 133
- Chapter 7: PASM 135
- PASM in SmartNAVI 137
- Login button 138
- PASM in Bonjour 139
- Choosing a Language 141
- Navigating in PASM 141
- Logging out of PASM 141
- Step 1 Screen 142
- Step 2 Screen 142
- Step 3 Screen 143
- Step 4 Screen 143
- Step 5 Screen 143
- Finish Screen 143
- Managing Users and Groups 144
- Deleting a User 145
- Viewing a List of Groups 145
- Creating a Group 146
- Adding Members to a Group 146
- Removing Members from a Group 146
- Deleting a Group 147
- Viewing Quotas 147
- Setting Quotas 147
- Setting up Windows Access 149
- Setting up File Sharing 150
- Setting up UNIX/Linux Access 151
- Setting up Macintosh Access 152
- Setting up FTP Access 153
- Setting up your Print Server 154
- Setting up your DLNA Server 154
- Viewing a List of Folders 156
- Modifying Folder Services 156
- Adding a Folder 156
- Deleting a Folder 157
- Managing RAID Volumes 159
- Creating a RAID Volume 160
- Designating a Spare Drive 161
- Migrating a RAID Volume 161
- Deleting a RAID Volume 162
- Recovering Snapshot Backups 165
- Scheduling a Snapshot Backup 165
- Setting up NAS Replication 166
- Enabling One Touch Backup 167
- Making Network Settings 168
- Working with Jumbo Frames 169
- Working with DDNS 169
- Making DDNS Settings 170
- Sending a Test Message 172
- Viewing the Email Alert List 172
- Upgrading the System Firmware 173
- Viewing UPS Status 175
- Setting up a UPS 175
- Setting up System Standby 176
- Managing the System 177
- Viewing System Information 180
- Viewing Enclosure Information 181
- Enabling the Smart Fan 181
- Introduction to RAID 183
- RAID 0 – Stripe 184
- RAID 1 – Mirror 185
- RAID 10 – Mirror / Stripe 187
- Choosing a RAID Level 188
- Spare Drive 189
- Automatic Rebuilding 190
- Partition and Format 190
- RAID Volume Migration 191
- Target Requirements 192
- Chapter 9: Troubleshooting 193
- Checking Disk Status LEDs 194
- Replacing a Failed Disk Drive 195
- Using the Recover Function 197
- Rebuilding the File System 198
- Responding to Events 200
- SmartStor Lockup 207
- Checking Your Email Inbox 209
- Chapter 10: Support 213
- Contacting Technical Support 217
- The Netherlands 218
- China – Beijing 219
- China – Shanghai 219
- Attn: Technical Support 219
- Limited Warranty 220
- Your Responsibilities 221
- Returning Product For Repair 222
- Appendix A: Maintenance 225
- Hard Booting the SmartStor 226
- GNU General Public License 229
- Battery 229
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