Promise Technology VessRAID 1000i Series Manual

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Summary of Contents

Page 1 - VessRAID

VessRAID 1720i, 1730i, 1740i,1820i, 1830i, 1840iProduct ManualVersion 1.1

Page 2 - Recommendations

VessRAID 1000i Series Product ManualxChapter 5: Management with the CLU, cont.Managing Disk Arrays, cont.Enabling Media Patrol on a Disk Array . . .

Page 3

VessRAID 1000i Series Product Manual844. Click the Submit button. 5. Click OK in the confirmation box.Deleting Trap SinksTo delete a trap sink:1. High

Page 4

Chapter 4: Management with WebPAM PROe85Adding Netsend recipientsSee “Netsend Requirements” on page 85. To add a Netsent recipient:1. In the Recipient

Page 5

VessRAID 1000i Series Product Manual86If your Netsend and Messenger service settings are correct but the recipient PC does not receive event messages,

Page 6

Chapter 4: Management with WebPAM PROe87Exporting the User DatabaseYou can export the User Database file to share user information and settings among

Page 7

VessRAID 1000i Series Product Manual885. Under the Type dropdown list, choose User Database. 6. Enter the name of the file to be imported.Or, click th

Page 8

Chapter 4: Management with WebPAM PROe89The new configuration is applied to this VessRAID subsystem. Updating the FirmwareSee “Chapter 7: Maintenance”

Page 9

VessRAID 1000i Series Product Manual90Restoring Factory DefaultsVessRAID includes a function to restore the default settings to its Firmware and Softw

Page 10

Chapter 4: Management with WebPAM PROe91Shutting Down the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required

Page 11 - Contents

VessRAID 1000i Series Product Manual92Monitoring the ShutdownTo monitor a shutdown, you must use the Command Line Interface (CLI) though a serial conn

Page 12

Chapter 4: Management with WebPAM PROe93Starting Up After ShutdownTo start the RAID subsystem:1. Manually turn on the power supply switches on the bac

Page 13

ContentsxiChapter 5: Management with the CLU, cont.Managing Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . .184Viewing Curre

Page 14

VessRAID 1000i Series Product Manual94Restarting the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required, as

Page 15

Chapter 4: Management with WebPAM PROe95Managing the ControllerThe RAID controller is the heart of the VessRAID subsystem. Controller management inclu

Page 16

VessRAID 1000i Series Product Manual96• Write Back Cache Flush Interval• Enclosure Polling IntervalSee “Making Controller Settings” on page 96.Upgrada

Page 17 - About This Manual

Chapter 4: Management with WebPAM PROe97• Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval field. • Check the Coercion Enabled b

Page 18 - VessRAID Overview

VessRAID 1000i Series Product Manual98The changes take effect immediately.

Page 19 - Features and Benefits

Chapter 4: Management with WebPAM PROe99Managing EnclosuresOn VessRAID, enclosures include the main VessRAID subsystem or Head Unit as well as VessJBO

Page 20 - Operational Features

VessRAID 1000i Series Product Manual100Figure 6. Disk Status LEDFigure 7. VessRAID enclosure LEDsViewing Enclosure TopologyTo view Enclosure Topology:

Page 21 - Management

Chapter 4: Management with WebPAM PROe1012. Click the Enclosures icon. 3. Click the Enclosure icon.Enclosure information appears the Information t

Page 22 - Specifications

VessRAID 1000i Series Product Manual1023. Click the Enclosure icon. 4. Click the FRU VPD tab in Management View. Use this information when communica

Page 23

Chapter 4: Management with WebPAM PROe103Reconditioning a BatteryA cache backup battery or Battery Backup Unit (BBU) is optional on VessRAID.To recond

Page 24 - KCC Statement

VessRAID 1000i Series Product ManualxiiChapter 5: Management with the CLU, cont.Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . .

Page 25 - Unpacking the VessRAID

VessRAID 1000i Series Product Manual1044. In Management View, from the Buzzer tab dropdown menu, choose Settings. 5. Check the Buzzer Enable box to en

Page 26

Chapter 4: Management with WebPAM PROe105Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VessRAI

Page 27

VessRAID 1000i Series Product Manual106Making Global Physical Drive SettingsGlobal settings apply to all of the physical disk drives installed in the

Page 28

Chapter 4: Management with WebPAM PROe107• Operational Status – OK is normal. Can also show Rebuilding, Forced Online, Forced Offline, Transition Runn

Page 29 - Mounting VessRAID in a Rack

VessRAID 1000i Series Product Manual1086. Click the Settings tab in Management View. 7. Type an alias into the Physical Drive Alias field. Maximum of

Page 30

Chapter 4: Management with WebPAM PROe109 To force a physical drive offline or online:1. Click the Subsystem icon in Tree View. 2. Click the Enclosu

Page 31 - Installing Disk Drives

VessRAID 1000i Series Product Manual110Figure 8. Disk Status LEDDisk Status

Page 32

Chapter 4: Management with WebPAM PROe111Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a

Page 33 - Installing Your Disk Drives

VessRAID 1000i Series Product Manual112Making UPS SettingsThese settings control how the VessRAID subsystem detects the UPS unit and responds to data

Page 34 - Direct Attached Storage (DAS)

Chapter 4: Management with WebPAM PROe113Viewing UPS InformationTo view information about a specific UPS unit:1. Click the Subsystem icon in Tree Vi

Page 35

ContentsxiiiChapter 6: Management with the LCD Panel, cont.Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228V

Page 36 - Storage Area Network (SAN)

VessRAID 1000i Series Product Manual114Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 114)• Cr

Page 37

Chapter 4: Management with WebPAM PROe115• Advanced – You directly specify all parameters for a new disk array. Makes one logical drive automatically.

Page 38 - JBOD Expansion to DAS or SAN

VessRAID 1000i Series Product Manual116Creating a Disk Array – ExpressThe Disk Array Express Creation option enables you to choose the parameters for

Page 39

Chapter 4: Management with WebPAM PROe117The following parameters display: • Disk Arrays – The number of physical drives in the disk array, their slot

Page 40 - Connecting the Power

VessRAID 1000i Series Product Manual118migration of data from the suspect drive (the disk drive with the bad sectors) to a spare disk drive. 3. From t

Page 41

Chapter 4: Management with WebPAM PROe11911. When you have finished specifying logical drives, click the Next button. Step 3 – SummaryThe Summary list

Page 42

VessRAID 1000i Series Product Manual120Disk Array Operational Status• OK – The normal state of a disk array. For RAID Levels other than RAID 0 (Stripi

Page 43 - Chapter 3: VessRAID Setup

Chapter 4: Management with WebPAM PROe121Creating a Logical DriveWhen you create a disk array, you automatically create one logical drive also. If the

Page 44 - Default IP Addresses

VessRAID 1000i Series Product Manual12213. Click the Update button to enter the logical drive parameters. 14. Review the results. If there is remainin

Page 45 - Setting up with the CLI

Chapter 4: Management with WebPAM PROe123For a list of Migration options and other important information, see “RAID Level Migration” on page 264.To Mi

Page 46

VessRAID 1000i Series Product ManualxivChapter 8: Technology Background, cont.Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . .

Page 47 - Setting up with the CLU

VessRAID 1000i Series Product Manual124Rebuilding AutomaticallyNormally, a disk array would rebuild itself using a hot disk drive, after going Critica

Page 48 - Configuring the RAID

Chapter 4: Management with WebPAM PROe125To start Media Patrol: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click

Page 49 - Setting up with the LCD

VessRAID 1000i Series Product Manual126To run Transition:1. Click the Subsystem icon in Tree View. 2. From the dropdown menu on the Background Activ

Page 50

Chapter 4: Management with WebPAM PROe127Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic represent

Page 51 - Logging into WebPAM PROe

VessRAID 1000i Series Product Manual128may remain intact. You must determine the cause of the problem and correct it. “Critical & Offline Disk Arr

Page 52

Chapter 4: Management with WebPAM PROe129Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon

Page 53 - Selecting a Language

VessRAID 1000i Series Product Manual130because there may be residual data the logical drives left behind from earlier configurations. For this reason,

Page 54 - Automatic

Chapter 4: Management with WebPAM PROe1313. Click the icon of the logical drive you want to Initialize. You can also start Redundancy check from the

Page 55

VessRAID 1000i Series Product Manual132Table Definitions• Read Check Table – Contains a list of read errors for this logical drive. • Write Check Tabl

Page 56 - Advanced

Chapter 4: Management with WebPAM PROe133Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is av

Page 57 - Logging out of WebPAM PROe

ContentsxvChapter 9: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277VessRAID is Beeping . . . . . . . . . . . . . .

Page 58

VessRAID 1000i Series Product Manual1343. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location

Page 59

Chapter 4: Management with WebPAM PROe13510. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight disk arrays to

Page 60

VessRAID 1000i Series Product Manual1367. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight the disk arrays to

Page 61

Chapter 4: Management with WebPAM PROe137Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the

Page 62

VessRAID 1000i Series Product Manual138

Page 63 - Using Tree View

139Chapter 5: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 140)• Running Quick Setup (page 144)• Managin

Page 64 - Using Management View

VessRAID 1000i Series Product Manual140Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connection (b

Page 65 - Viewing the Event Frame

Chapter 5: Management with the CLU141Making a Telnet ConnectionA Telnet connection requires a network connection between the Host PC and VessRAID cont

Page 66

VessRAID 1000i Series Product Manual142Figure 3. CLU main menuQuick Setup – A sequence of four steps to setup System Date & Time, Management Port,

Page 67 - Hiding the Other Subsystems

Chapter 5: Management with the CLU143Background Activity – Settings for Media Patrol, Auto Rebuild, Rebuild, Migration, PDM, Transition, Synchronizati

Page 68 - Working with Subsystems

VessRAID 1000i Series Product Manualxvi

Page 69 - Viewing the Runtime Event Log

VessRAID 1000i Series Product Manual144Running Quick SetupQuick Setup is discussed under “Setting up with the CLU” on page 31.

Page 70 - Viewing NVRAM Events

Chapter 5: Management with the CLU145Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem

Page 71 - Saving NVRAM Events

VessRAID 1000i Series Product Manual1464. Highlight Lock and press Enter.Resetting the LockTo reset the lock with a new time:1. From the Main Menu, hi

Page 72

Chapter 5: Management with the CLU147Managing the ControllerController Management includes the following functions:• Viewing Controller Information (p

Page 73 - Running Media Patrol

VessRAID 1000i Series Product Manual1483. Highlight the controller you want and press Enter.4. Highlight Controller Settings and press Enter.5. Make t

Page 74 - Scheduling an Activity

Chapter 5: Management with the CLU149Figure 4. Controller Status LEDController Status

Page 75 - Deleting a Scheduled Activity

VessRAID 1000i Series Product Manual150Managing the EnclosureEnclosure Management includes the following functions:• Viewing Enclosure Information (pa

Page 76 - Renewing the Lock

Chapter 5: Management with the CLU151Locating a Power SupplyTo locate a power supply:1. From the Main Menu, highlight Subsystem Management and press E

Page 77

VessRAID 1000i Series Product Manual152Setting Temperature ThresholdsTo change temperature thresholds:1. From the Main Menu, highlight Subsystem Manag

Page 78

Chapter 5: Management with the CLU153controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again.Re

Page 79 - Making Your Own User Settings

1Chapter 1: Introduction to VessRAIDThis chapter covers the following topics:• About This Manual (below)• VessRAID Overview (page 2)• Architectural De

Page 80 - Changing Your Own Password

VessRAID 1000i Series Product Manual154Figure 6. VessRAID enclosure LEDsViewing Enclosure TopologyEnclosure topology refers to the manner in which the

Page 81 - Creating a User

Chapter 5: Management with the CLU155Managing Physical DrivesPhysical Drive Management includes the following functions:• Making Global Physical Drive

Page 82 - Logging out Other Users

VessRAID 1000i Series Product Manual156Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Phy

Page 83

Chapter 5: Management with the CLU157After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forci

Page 84

VessRAID 1000i Series Product Manual158Managing Disk ArraysDisk Array Management includes the following functions:• Creating a Disk Array (page 158)•

Page 85

Chapter 5: Management with the CLU159Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highli

Page 86

VessRAID 1000i Series Product Manual160Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highligh

Page 87

Chapter 5: Management with the CLU161Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 8: Technology Background”

Page 88

VessRAID 1000i Series Product Manual16217. Highlight Save Logical Drive and press Enter.18. Review logical drive(s) you are about to create for your n

Page 89

Chapter 5: Management with the CLU163• Synchronizing – When you first create a disk array, the disk array synchronizes. During that time, your data is

Page 90

VessRAID 1000i Series Product Manual2VessRAID OverviewVessRAID provides data storage solutions for applications where high performance and data protec

Page 91

VessRAID 1000i Series Product Manual164Enabling Media Patrol on a Disk ArrayMedia Patrol checks the magnetic media on physical drives.To enable or dis

Page 92 - Managing Storage Services

Chapter 5: Management with the CLU165The available drives are either HDD or SSD, depending on the type of drives in the array.6. Highlight Start and p

Page 93 - Adding a LUN Map

VessRAID 1000i Series Product Manual166The screen jumps to Disk Arrays Summary.Running PDMBe sure PDM must be enabled. See “Enabling PDM on a Disk Arr

Page 94 - Editing a LUN Map

Chapter 5: Management with the CLU167To locate a disk array:1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the di

Page 95 - Managing Software Services

VessRAID 1000i Series Product Manual1685. Highlight the following parameters and press the spacebar to toggle though the available choices:• Stripe si

Page 96

Chapter 5: Management with the CLU169Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

Page 97

VessRAID 1000i Series Product Manual1705. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.Dedicated means this spar

Page 98

Chapter 5: Management with the CLU171Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

Page 99

VessRAID 1000i Series Product Manual172Managing Logical DrivesThe Logical Drive Management function deals with settings and functions of existing logi

Page 100 - Making Netsend Settings

Chapter 5: Management with the CLU1733. To set write cache policy for this logical drive, highlight WritePolicy and press the spacebar to toggle betwe

Page 101

Chapter 1: Introduction to VessRAID3Architectural DescriptionThe VessRAID 1700i and 1800i Series are iSCSI subsystems suitable for Direct Attached Sto

Page 102

VessRAID 1000i Series Product Manual174Running Redundancy CheckRedundancy Check is a maintenance procedure for logical drives in fault-tolerant disk a

Page 103 - Importing a User Database

Chapter 5: Management with the CLU175Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manageme

Page 104

VessRAID 1000i Series Product Manual176Making iSCSI Port SettingsVessRAID has four iSCSI ports. You must network settings to each iSCSI port individua

Page 105 - Updating the Firmware

Chapter 5: Management with the CLU177Managing iSCSI ConnectionsiSCSI connections deal with the VessRAID’s four host data ports.• Viewing iSCSI Node In

Page 106 - Clearing Statistics

VessRAID 1000i Series Product Manual1784. Highlight, press the backspace key to erase the current value, and type a new value for each of the followin

Page 107 - Shutting Down the Subsystem

Chapter 5: Management with the CLU179The screen displays the following information:• Controller ID – 1• Port ID – 1, 2, 3, or 4• Max Receive Data Segm

Page 108 - Monitoring the Shutdown

VessRAID 1000i Series Product Manual180Viewing iSCSI SessionsTo view a list of the current iSCSI sessions:1. From the Main Menu, highlight iSCSI Manag

Page 109 - Starting Up After Shutdown

Chapter 5: Management with the CLU1815. Highlight, press the backspace key to erase the current value, and type a value for each of the following item

Page 110 - Restarting the Subsystem

VessRAID 1000i Series Product Manual182Viewing CHAPsTo view a list of current CHAPs:1. From the Main Menu, highlight iSCSI Management and press Enter.

Page 111 - Managing the Controller

Chapter 5: Management with the CLU183Deleting CHAPsTo delete a CHAP:1. From the Main Menu, highlight iSCSI Management and press Enter.2. Highlight iSC

Page 112 - Making Controller Settings

VessRAID 1000i Series Product ManualiiCopyright© 2009 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Tech

Page 113 - Clearing an Orphan Watermark

VessRAID 1000i Series Product Manual4• Three-year system limited warranty includes 24 x 7 email and phone support with highly experienced technical su

Page 114

VessRAID 1000i Series Product Manual184Managing Background ActivityBackground activity refers to any of several functions that take place in the backg

Page 115 - Managing Enclosures

Chapter 5: Management with the CLU1854. Highlight following and press the spacebar to toggle through Low, Medium, and High rates:• Rebuild – Checks th

Page 116 - Viewing Enclosure Information

VessRAID 1000i Series Product Manual186Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runt

Page 117 - Viewing FRU VPD Information

Chapter 5: Management with the CLU187To display NVRAM events:1. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events a

Page 118 - Checking the Battery

VessRAID 1000i Series Product Manual188Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (page 188)•

Page 119 - Making Buzzer Settings

Chapter 5: Management with the CLU1894. Type the name of the initiator.An iSCSI initiator name is the iSCSI name of the initiator device and is compos

Page 120 - Testing the Buzzer

VessRAID 1000i Series Product Manual190Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a Li

Page 121 - Managing Physical Drives

Chapter 5: Management with the CLU191Making UPS SettingsThese settings control how the VessRAID subsystem detects the UPS unit and responds to data re

Page 122

VessRAID 1000i Series Product Manual192Figure 1.Viewing UPS InformationTo view information about a specific UPS unit:1. From the Main Menu, highlight

Page 123 - Adjustable Items

Chapter 5: Management with the CLU193Managing UsersUser Management includes the following functions:• Viewing User Information (page 193)• Creating a

Page 124

Chapter 1: Introduction to VessRAID5• Maximum LUNs per array: 32 logical drives (LUNs). Supports LUN carving by allowing an array to be divided into m

Page 125 - Locating a Physical Drive

VessRAID 1000i Series Product Manual194List of User Privileges• View – Allows the user to see all status and settings but not to make any changes • Ma

Page 126 - Disk Status

Chapter 5: Management with the CLU1956. Press Ctrl-A to save the settings.Changing a User’s Privilege and StatusNo user can change their own privilege

Page 127 - Managing UPS Units

VessRAID 1000i Series Product Manual196Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (p

Page 128 - Making UPS Settings

Chapter 5: Management with the CLU197Making SLP SettingsBy default, SLP service is set to Automatic and its normal status is Started.To make SLP servi

Page 129 - Viewing UPS Information

VessRAID 1000i Series Product Manual198Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started. To make

Page 130 - Managing Disk Arrays

Chapter 5: Management with the CLU1996. Press Ctrl-A to save your settings.To start, stop or restart the SNMP service, highlight Start, Stop, or Resta

Page 131

VessRAID 1000i Series Product Manual200Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To make Ne

Page 132

Chapter 5: Management with the CLU2012. Highlight Software Management and press Enter.1. Highlight the recipient whose settings you want to change and

Page 133 - Step 1 – Disk Array Creation

VessRAID 1000i Series Product Manual202Flashing through TFTPSee “Chapter 7: Maintenance” on page 231 for instructions.Viewing Flash Image InformationF

Page 134

Chapter 5: Management with the CLU203Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items

Page 135 - Deleting a Disk Array

VessRAID 1000i Series Product Manual6SpecificationsPower Supply1840i: 450W, Dual hot-swappable and redundant, 100-240 VAC auto-ranging, 50-60 Hz, with

Page 136 - Making Disk Array Settings

VessRAID 1000i Series Product Manual204Shutting Down the SubsystemThere are two methods for shutting down the subsystem, depending on your connection.

Page 137 - Creating a Logical Drive

Chapter 5: Management with the CLU205Shutting down the VessRAID – Serial ConnectionThis function enables you to shutdown the VessRAID subsystem on a s

Page 138 - Migrating a Disk Array

VessRAID 1000i Series Product Manual206Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one:• Starting up the V

Page 139 - Rebuilding a Disk Array

Chapter 5: Management with the CLU207Restarting the SubsystemThere are two methods for shutting down the subsystem, depending on your connection. Choo

Page 140 - Rebuilding Manually

VessRAID 1000i Series Product Manual2084. Highlight Submit and press Enter.A warning message appears.5. Press Y to continue.The screen will display sh

Page 141 - Transitioning a Disk Array

Chapter 5: Management with the CLU209Making Buzzer SettingsThis function enables the buzzer on the controller. When you first power-up the VessRAID, i

Page 142

VessRAID 1000i Series Product Manual210

Page 143 - Managing Logical Drives

211Chapter 6: Management with the LCD PanelThis chapter covers the following topics:• Using the LCD Panel (below)• Perusing the Interface (page 212)•

Page 144 - Logical Drive Synchronization

VessRAID 1000i Series Product Manual212Perusing the Interface• Making Mode Settings (page 212)• Simple Mode (page 212)• Advanced Mode (page 213)• Limi

Page 145 - Initializing a Logical Drive

Perusing the Interface213Advanced ModeAdvanced Mode enables you to perform the Simple Mode functions, plus:• View Enclosure – View overall enclosure s

Page 146 - Running Redundancy Check

Chapter 1: Introduction to VessRAID7Dimensions (H x W x D)1840i: 13 x 45 x 46 cm (5.1 x 17.7 x 18.1 in)1830i, 1820i: 8.8 x 45 x 46 cm (3.5 x 17.7 x 18

Page 147

VessRAID 1000i Series Product Manual214Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manage

Page 148 - Table Definitions

Managing the Network Connection215Automatic IP SettingsTo make Management Port settings automatically:1. Press the or button until the display say

Page 149 - Managing Spare Drives

VessRAID 1000i Series Product Manual216Managing the ControllerThe RAID controller is the heart of the VessRAID subsystem. To view Controller statistic

Page 150 - Creating a Spare Drive

Managing Enclosures217Managing EnclosuresThe LCD panel provides information on the main VessRAID subsystem or Head Unit only. For a JBOD as well as ot

Page 151 - Making Spare Drive Settings

VessRAID 1000i Series Product Manual218Managing Physical DrivesThese functions require the LCD panel to be in Advanced mode. See page 212. Managing ph

Page 152 - Running Spare Check

Managing Disk Arrays2196. Press the button. The disk status LED for the physical drive blinks for one minute. See Figure 2.Figure 2. Disk Status LED

Page 153

VessRAID 1000i Series Product Manual220CreatingTo create a disk array automatically:1. Press the or button until the display says Array Configure.

Page 154

Managing Disk Arrays2218. Press the button to move to END and press the button to input your choices.9. Press the button again to confirm.The di

Page 155

VessRAID 1000i Series Product Manual22215. Press the button again to confirm.The display shows the logical drive creation process. When the creation

Page 156 - Initial Connection

Managing Disk Arrays2239. Press the button to change the answer to YES, then press the button.10. Press the button again to confirm.The chosen d

Page 157 - Logging In

VessRAID 1000i Series Product Manual8Warranty and SupportWarranty: Three year limited warranty on all components except the optional battery backup un

Page 158

VessRAID 1000i Series Product Manual224Locating a Disk ArrayThis feature helps you identify the physical drives assigned to the disk array you are wor

Page 159 - Logging Out of the CLI

Managing Disk Arrays2259. Press the or button until the display shows the capacity you want.10. Press the button to choose the capacity shown on

Page 160 - Running Quick Setup

VessRAID 1000i Series Product Manual2267. Press the button and the display says Delete Logical Drive X?8. Press the button again and the display s

Page 161 - Managing the Subsystem

Managing Disk Arrays227You must determine the cause of the problem and correct it. See “Critical & Offline Disk Arrays” on page 302.• Offline – Th

Page 162 - Releasing the Lock

VessRAID 1000i Series Product Manual228Managing Spare DrivesSpare Drive Management on the LCD includes:• Viewing Spare Drive Information (page 228)• C

Page 163

Managing Spare Drives2292. Press the button and the display says Auto Configure.3. Press the or button until the display says Advanced Configure

Page 164 - Locating the Controller

VessRAID 1000i Series Product Manual2304. Press the button choose a spare drive.5. Press the or button until the display says Locate Spare Drive

Page 165 - Controller Status

231Chapter 7: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (below)• Updating the Firmware in the CLU (pa

Page 166 - Managing the Enclosure

VessRAID 1000i Series Product Manual2325. Do one of the following actions: • Click the Download from TFTP Server option, then click the Next button. •

Page 167 - Viewing Voltage Sensor Status

Chapter 7: Maintenance2336. Enter the filename of the Firmware Update file in the field provided.Or, click the Browse... button and choose the Firmwar

Page 168 - Checking the Batteries

9Chapter 2: VessRAID InstallationThis chapter covers the following topics:• Unpacking the VessRAID (below)• Installing the LCD Panel (Optional) (page

Page 169 - Locating an Enclosure

VessRAID 1000i Series Product Manual234When the controller shuts down, your WebPAM PROe connection will be lost. 9. Wait for two to three minutes. 10.

Page 170

Chapter 7: Maintenance235Restarting Subsystem over a Telnet ConnectionTo restart the VessRAID subsystem on a Telnet connection:1. From the Main Menu,

Page 171

VessRAID 1000i Series Product Manual236Replacing a Power SupplyVessRAID 1700i SeriesThe power supply on the VessRAID 1700i Series is not replaceable o

Page 172 - Viewing Advanced Information

Chapter 7: Maintenance237Replacing a RAID ControllerThe RAID Controller monitors and manages the logical drives. When the controller is replaced, all

Page 173

VessRAID 1000i Series Product Manual238See page 240 and page 242 for more information.2. Carefully slide the new RAID Controller into the enclosure.3.

Page 174

Chapter 7: Maintenance239Figure 3. RAID Controller cover and attaching screw4. Remove the four attaching screws. See Figure 4.5. Detach the fan’s powe

Page 175

VessRAID 1000i Series Product Manual2408. Reinstall the RAID Controller.See “Replacing a RAID Controller” on page 237.This completes the fan replaceme

Page 176

Chapter 7: Maintenance2414. Lay the RAID Controller on a non-static surface and remove the cover attaching screws, one on each side, then remove the c

Page 177

VessRAID 1000i Series Product Manual2428. Put the battery assembly into place and install the attaching screw.9. Replace the RAID Controller cover and

Page 178

Chapter 7: Maintenance243Figure 9. RAID Controller memory module4. Align the new memory module with the memory slot so the groove lines up.5. Gently p

Page 179 - Accepting an Incomplete Array

VessRAID 1000i Series Product Manual10 Figure 1. VessRAID 1730i or 1830i front viewA defective drive may be replaced without interruption of data avai

Page 180 - Enabling PDM on a Disk Array

VessRAID 1000i Series Product Manual244

Page 181

245Chapter 8: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• Choosing a RAID Level (page 256)• Choosing

Page 182 - Locating a Disk Array

VessRAID 1000i Series Product Manual246RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the s

Page 183

Chapter 8: Technology Background247RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

Page 184

VessRAID 1000i Series Product Manual248RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacit

Page 185

Chapter 8: Technology Background249RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

Page 186

VessRAID 1000i Series Product Manual250RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical driv

Page 187 - Deleting a Spare Drive

Chapter 8: Technology Background251RAID 10 – Mirror / StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can in

Page 188

VessRAID 1000i Series Product Manual252RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped acros

Page 189 - Setting Read Cache Policy

Chapter 8: Technology Background253RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

Page 190 - Locating a Logical Drive

Chapter 2: VessRAID Installation11Figure 3. VessRAID 1830i rear viewFor a description of the LEDs, see pages 24 and 25.Installing the LCD Panel (Optio

Page 191 - Making Manual Settings

VessRAID 1000i Series Product Manual254RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across dis

Page 192 - Making iSCSI Port Settings

Chapter 8: Technology Background255RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 log

Page 193 - Managing iSCSI Connections

VessRAID 1000i Series Product Manual256Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VessRAID disk a

Page 194 - Viewing iSCSI Target Ports

Chapter 8: Technology Background257RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General file serverRAID 5Rec

Page 195 - Viewing the iSCSI Portal

VessRAID 1000i Series Product Manual258RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General file serverRAID

Page 196 - Working with iSCSI iSNS

Chapter 8: Technology Background259Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

Page 197 - Working with iSCSI CHAPs

VessRAID 1000i Series Product Manual260• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512

Page 198 - Viewing CHAPs

Chapter 8: Technology Background261Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

Page 199 - Using iSCSI Ping

VessRAID 1000i Series Product Manual262The write policy automatically changes to Write Thru. When the battery comes back online, the write policy auto

Page 200 - Managing Background Activity

Chapter 8: Technology Background263drives. See “Initializing a Logical Drive” on page 129 (WebPAM PROe) or page 173 (CLU).Hot Spare Drive(s)A hot spar

Page 201

VessRAID 1000i Series Product Manual122. Insert the two screws that you removed in step 1 through the holes in the left bracket and into the threaded

Page 202 - Working with the Event Viewer

VessRAID 1000i Series Product Manual264RAID Level MigrationTo migrate a disk array is to do one or both:• Change its RAID level• Increase the number o

Page 203 - Clearing NVRAM Events

Chapter 8: Technology Background265RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target RequirementsRAID 0 Ad

Page 204 - Working with LUN Mapping

VessRAID 1000i Series Product Manual266RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source

Page 205 - Deleting an Initiator

Chapter 8: Technology Background267RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

Page 206

VessRAID 1000i Series Product Manual268RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:Target RequirementsRAI

Page 207

Chapter 8: Technology Background269RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:RAID 60A RAID 60 Source lo

Page 208

VessRAID 1000i Series Product Manual270Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA

Page 209 - Managing Users

Chapter 8: Technology Background271At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical drive• De

Page 210 - Changing a User’s Password

VessRAID 1000i Series Product Manual272Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk d

Page 211 - Deleting a User

Chapter 8: Technology Background273TransitionThe Transition feature enables you to specify “permanent” spare drives for your VessRAID subsystem. Trans

Page 212 - Making Email Settings

Chapter 2: VessRAID Installation13Mounting VessRAID in a RackThe VessRAID subsystem installs to the rack using the available mounting rails. You can a

Page 213 - Making Web Server Settings

VessRAID 1000i Series Product Manual274ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive R

Page 214 - Making SNMP Settings

Chapter 8: Technology Background275There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designate

Page 215 - Managing SNMP Trap Sinks

VessRAID 1000i Series Product Manual276

Page 216 - Managing Netsend Recipients

277Chapter 9: TroubleshootingThis chapter covers the following topics:• VessRAID is Beeping (below)• LEDs Display Amber or Red (page 278)• CLU Reports

Page 217 - Netsend Requirements

VessRAID 1000i Series Product Manual278• If email notification is enabled, check for new messages.• Check for yellow !s red Xs in Tree View, see p

Page 218 - Flashing through TFTP

Chapter 9: Troubleshooting279When the Global Enclosure LED on VessRAID’s front panel shows Amber or Red, check the LEDs on the back of VessRAID. These

Page 219

VessRAID 1000i Series Product Manual280If there is a disk drive in the carrier, the Power/Activity LED displays Green. If not, the Power/Activity LED

Page 220

Chapter 9: Troubleshooting281Figure 5. VessRAID Controller LEDs If the Controller Status LED is amber, restart the VessRAID. See “Restarting the Subsy

Page 221

VessRAID 1000i Series Product Manual282If the Controller Status LED continues to display amber after startup, contact Promise Technical Support. See p

Page 222

Chapter 9: Troubleshooting283To display NVRAM events:1. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events and press

Page 223

iiiContentsChapter 1: Introduction to VessRAID . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . . . .

Page 224

VessRAID 1000i Series Product Manual146. Place the VessRAID subsystem onto the rails.7. Secure the VessRAID subsystem to the rack through each handle,

Page 225

VessRAID 1000i Series Product Manual284Physical Drives in the ArrayLogical Drives in the Array[Locate Disk Array]Save Settings [CTRL-A]Restore Setting

Page 226

Chapter 9: Troubleshooting285To set up email and popup message notification, see “Setting-up User Event Subscriptions” on page 63.Figure 7. An example

Page 227 - Using the LCD Panel

VessRAID 1000i Series Product Manual286Figure 9. A failed disk drive shown in Management ViewAlso see these troubleshooting topics:• “Event Notificati

Page 228 - Perusing the Interface

Chapter 9: Troubleshooting287LCD Panel Reports a ProblemThe LCD panel can report a certain problems, including a Critical logical drives.Figure 10.The

Page 229 - Viewing Events

VessRAID 1000i Series Product Manual2884. Open the root folder of the USB stick and copy the file subinfo_xxxxxxxxxx.log to the PC desktop or a conven

Page 230 - Manual IP Settings

Chapter 9: Troubleshooting289Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding it

Page 231 - Automatic IP Settings

VessRAID 1000i Series Product Manual290Battery is discharging Battery is undergoing reconditioning.Battery is charging Battery is being recharged.Batt

Page 232

Chapter 9: Troubleshooting291Blowers are functioning normallyNormal.Blowers are NOT installed Reinstall the fan. If the fan does not turn, replace it.

Page 233

VessRAID 1000i Series Product Manual292Drive Interface ControllerDrive-interface controller foundNormal.Drive-interface controller is NOT foundRestart

Page 234

Chapter 9: Troubleshooting293Host-interface controller has encountered an unrecoverable errorRestart the VessRAID. See page 94 (WebPAM PROe) or page 2

Page 235

Chapter 2: VessRAID Installation15Installing Disk Drives You can populate the VessRAID with SAS or SATA hard disk drives. For optimal performance, ins

Page 236 - Creating a Disk Array

VessRAID 1000i Series Product Manual294Logical drive initialization has stoppedInitialization stopped because of user intervention, schedule or the lo

Page 237

Chapter 9: Troubleshooting295Media patrol is queued Media patrol has been set manually or by schedule.Media patrol is stopped internallyMedia patrol s

Page 238

VessRAID 1000i Series Product Manual296PDM is stopped internally The destination drive was removed or used for a rebuild.Physical DiskPhysical disk is

Page 239 - Disk Array Status

Chapter 9: Troubleshooting297Physical disk negotiation speed is decreased.Disk drive had to reduce its data rate. If this message appears repeatedly,

Page 240

VessRAID 1000i Series Product Manual298PSU 12V/5V/3.3V power is within the rangeNormal.RAID Level MigrationRAID Level migration is startedResult of se

Page 241

Chapter 9: Troubleshooting299Rebuild is resumed Rebuild has resumed again after a pause.Rebuild is stopped Rebuild stopped because of user interventio

Page 242

VessRAID 1000i Series Product Manual300ResourceResource is NOT availableSystem resources are low. Reduce system load or restart the VessRAID. See page

Page 243 - Locating a a Logical Drive

Chapter 9: Troubleshooting301Synchronization is stoppedSynchronization stopped because of user intervention, schedule or the logical drive was deleted

Page 244

VessRAID 1000i Series Product Manual302Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a di

Page 245 - Locating a Spare Drive

Chapter 9: Troubleshooting303• The Disk Status LED changes from green to red.Figure 14.VessRAID disk drive carrier LEDs• The audible alarm repeatedly

Page 246

VessRAID 1000i Series Product Manual16Figure 9. VessRAID 1730i and 1830i drive slot numberingFigure 10.VessRAID 1720i and 1820i drive slot numberingIn

Page 247 - Chapter 7: Maintenance

VessRAID 1000i Series Product Manual304To enable Automatic Rebuild, see “Making Background Activity Settings” on page 56 (WebPAM PROe) or page 184 (CL

Page 248

Chapter 9: Troubleshooting305Incomplete ArrayAn incomplete array can result from any of the following conditions:• The NVRAM watermark for the RAID le

Page 249

VessRAID 1000i Series Product Manual306Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or se

Page 250

Chapter 9: Troubleshooting307You can set the VessRAID to migrate disk arrays under Non-Volatile Random Access Memory (NVRAM), a much faster process be

Page 251

VessRAID 1000i Series Product Manual308Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need atten

Page 252 - Replacing a Power Supply

Chapter 9: Troubleshooting309EnclosureOverheatOverheating is a potentially serious condition because the excessively high temperatures can lead to dis

Page 253 - Replacing a RAID Controller

VessRAID 1000i Series Product Manual310 Power SupplyVessRAID 1800i SeriesVessRAID 1800i Series has two power supplies. The advantage of two power supp

Page 254 - Replacing a Cooling Fan

Chapter 9: Troubleshooting311Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this Pro

Page 255

VessRAID 1000i Series Product Manual312Network ConnectionsEach controller has one Ethernet RJ45 connector on the back of the enclosure for the Managem

Page 256 - Replacing the Cache Battery

Chapter 9: Troubleshooting313Figure 18.iSCSI port connection LEDsStateDark Orange Green Blinking GreenLink – ActivityLink NOT established—Link establi

Page 257

Chapter 2: VessRAID Installation17Installing Your Disk Drives1. Remove a disk drive carrier.2. Carefully lay the disk drive into the drive carrier at

Page 258 - Replacing the Memory Module

VessRAID 1000i Series Product Manual314Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenly yo

Page 259

Chapter 9: Troubleshooting315The new management port IP address and other network settings are displayed on the screen.Enter the new IP address into y

Page 260

VessRAID 1000i Series Product Manual316Unsaved Data in the Controller CacheThe Dirty Cache LED informs you that there is data in the cache that has no

Page 261 - Introduction to RAID

317Chapter 10: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 319)• Limited Warranty (page 323)• Returning the Produc

Page 262 - RAID 0 – Stripe

VessRAID 1000i Series Product Manual318WebPAM PROe connection was working OK. But later on, it timed out. What do I do now?The network condition can t

Page 263 - RAID 1 – Mirror

Chapter 10: Support319How can I be sure everything is working OK on the VessRAID?Locally: The VessRAID enclosure has LEDs on the front to monitor the

Page 264 - RAID 1E – Enhanced Mirror

VessRAID 1000i Series Product Manual320Technical Support ServicesUnited StatesThe NetherlandsGermanyPromise Online™ Web Site http://www.promise.com/su

Page 265

Chapter 10: Support321ItalyTaiwan E-mail Support e-Support On-LineFax Support +39 0 6 367 124 00 Attn: Technical SupportPhone Support +39 0 6 367 126

Page 266

VessRAID 1000i Series Product Manual322China E-mail Support e-Support On-LineFax Support+86 10 8857 8015 Attn: Technical SupportPhone Support +86 10

Page 267 - RAID 10 – Mirror / Stripe

Chapter 10: Support323Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to

Page 268

VessRAID 1000i Series Product Manual18Making Data and Management ConnectionsYou can configure your VessRAID for:• Direct Attached Storage (DAS), see b

Page 269 - RAID 50 Axles

VessRAID 1000i Series Product Manual324Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with y

Page 270

Chapter 10: Support325Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about your produc

Page 271 - RAID 60 Axles

VessRAID 1000i Series Product Manual326You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred

Page 272 - Choosing a RAID Level

327IndexNumerics10GB Truncate 97, 148, 2622 TB Limitation 260, 318Aabout this manual 1adaptive writeback cachedefined 261enable 97, 148alarmcancel 103

Page 273

VessRAID 1000i Series Product Manual328command queuing, physical drives 106, 155configuration script, import 88configuration status, physical drive 10

Page 274

Index329disk array, cont.statuscritical 120, 163, 223rebuilding 120, 163, 223synchronizing 120, 163, 223transport ready 120, 163, 223transition 125tra

Page 275 - Choosing Sector Size

VessRAID 1000i Series Product Manual330forced unlock 60FRU VPD information 101, 150GGB Truncate 97, 148, 262GbEnetwork switch 20NIC 20global RAID stat

Page 276 - Cache Policy

Index331KKCC statement 8LLCD paneladvanced mode 213at startup 26, 211buzzer settings 217Check Event 280controller, view 216createdisk array, advanced

Page 277 - Adaptive Writeback Cache

VessRAID 1000i Series Product Manual332LED, cont.global enclosure status 24, 278global RAID status 24, 278, 302heartbeat 317power 24, 278, 317red or a

Page 278 - Initialization

Index333NNetsendevent reporting to Windows 319recipients 85, 200requirements 85, 201service 85, 200settings 84, 200network interface card 18network sw

Page 279 - Hot Spare Drive(s)

Chapter 2: VessRAID Installation19Attach the other end of the Ethernet cable to the management port on the VessRAID subsystem.Figure 12.DAS data and m

Page 280 - RAID Level Migration

VessRAID 1000i Series Product Manual334power supplyfailed 310fan failure 309locate 151replace 236reported events 297status 101, 150Predictive Data Mig

Page 281

Index335releasing lock 61, 146renewing lock 60, 146replaceBBU 240blower 238cache battery 240controller 237fan 238memory module 242power supply 236repo

Page 282

VessRAID 1000i Series Product Manual336settings, cont.physical drive 107physical drives 106, 155restore default 90, 203SLP 80, 197SNMP 83, 198spare dr

Page 283

Index337TTable Rounding 97, 148, 262Technical Support, contact 319Telnetconnection 141service 82, 198settings 82, 198temperature, enclosure 101, 151te

Page 284

VessRAID 1000i Series Product Manual338Wwarranty on VessRAID 323watermarkorphan 97, 147reported events 301Web Serverservice 82, 197settings 81, 197Web

Page 285

VessRAID 1000i Series Product Manual20Storage Area Network (SAN)This arrangement requires:• A Gigabit Ethernet network interface card (GbE NIC) in the

Page 286

Chapter 2: VessRAID Installation21If you have another iSCSI VessRAID subsystem, configure its Management Path in the same way.Figure 13.SAN data and m

Page 287 - Media Patrol

VessRAID 1000i Series Product Manual22JBOD Expansion to DAS or SANThe 16- and 12-bay VessRAID models have a JBOD expansion port.JBOD expansion is not

Page 288 - PDM Triggers

Chapter 2: VessRAID Installation23 Setting Up Serial Cable ConnectionsSerial communication enables the Command Line Interface (CLI) and Command Line U

Page 289 - Transition

VessRAID 1000i Series Product ManualivChapter 2: VessRAID Installation, cont.Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 290

VessRAID 1000i Series Product Manual24Connecting the PowerPlug-in the power cord on the power supply on the back of the VessRAID enclosure and switch

Page 291 - Manual Transition

Chapter 2: VessRAID Installation25Controller LEDsWhen boot-up is finished and the VessRAID subsystem is functioning normally:• Battery and Controller

Page 292

VessRAID 1000i Series Product Manual26LCD PanelThe LCD panel activates approximately 35 seconds after you switch on the VessRAID’s power supply.At fir

Page 293 - Chapter 9: Troubleshooting

27Chapter 3: VessRAID SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (

Page 294 - LEDs Display Amber or Red

VessRAID 1000i Series Product Manual28Choosing DHCP or a Static IP AddressWhen you setup your VessRAID, you have the option of:• Enabling DHCP and let

Page 295 - Disk Drive LEDs

Chapter 3: VessRAID Setup29Setting up with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli>

Page 296 - Controller LEDs

VessRAID 1000i Series Product Manual305. To verify the settings, type net, and press Enter.administrator@cli> net==================================

Page 297

Chapter 3: VessRAID Setup31Setting up with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears.Figure 2

Page 298 - CLU Reports a Problem

VessRAID 1000i Series Product Manual322. Press the backspace key to erase the current IP Address.3. Type the new IP Address.4. Follow the same procedu

Page 299 - Checking a Reported Component

Chapter 3: VessRAID Setup33Setting up with the LCDThe LCD Panel displays the current IP address during normal operation. If you did not install the LC

Page 300 - WebPAM PROe Reports a Problem

ContentsvChapter 4: Management with WebPAM PROe, cont.Working with the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . .51Viewing Oth

Page 301

VessRAID 1000i Series Product Manual347. Make the needed changes the same as in step 5.After you have set the last (extreme right) digit, press the

Page 302

Chapter 3: VessRAID Setup35Creating Disk Arrays with WebPAM PROeSetting up disk arrays with WebPAM PROe consists of the following actions: • Logging i

Page 303 - Viewing a Report from OPAS

VessRAID 1000i Series Product Manual363. When the log-in screen (Figure 4) appears:•Type administrator in the User Name field.•Type password in the Pa

Page 304

Chapter 3: VessRAID Setup37Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Spanish, Russian, Japanese, Chinese Tradition

Page 305 - Event Notification Response

VessRAID 1000i Series Product Manual38Figure 6. The Array Configuration menuAutomaticWhen you choose the Automatic option, the following parameters ap

Page 306

Chapter 3: VessRAID Setup39ExpressWhen you choose the Express option, a set of characteristics and options appears on the screen.1. Check the boxes to

Page 307

VessRAID 1000i Series Product Manual40AdvancedStep 1 – Disk Array Creation1. Enter a name for the disk array in the field provided. 2. Check the boxes

Page 308

Chapter 3: VessRAID Setup415. Specify a Stripe size from the dropdown menu.64, 128, 256, 512 KB, and 1 MB are available. 64 KB is the default. 6. Spec

Page 309

VessRAID 1000i Series Product Manual42Using WebPAM PROe over the InternetThe above instructions cover connections between VessRAID and your company ne

Page 310

43Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:• Logging into WebPAM PROe (page 44)• Perusing the Interface (page 46

Page 311

VessRAID 1000i Series Product ManualviChapter 4: Management with WebPAM PROe, cont.Managing the Network Connection . . . . . . . . . . . . . . . . .

Page 312

VessRAID 1000i Series Product Manual44Logging into WebPAM PROe 1. Launch your Browser.2. In the Browser address field, type the IP address of the Vess

Page 313

Chapter 4: Management with WebPAM PROe45Figure 1. WebPAM PROe log-in screenAfter sign-in, the WebPAM PROe opening screen appears. If there are any unc

Page 314

VessRAID 1000i Series Product Manual46Figure 2. Clicking “Language” on the WebPAM PROe bannerPerusing the InterfaceWebPAM PROe is browser-based RAID m

Page 315

Chapter 4: Management with WebPAM PROe47There are four major parts to the graphic user interface:• Header (see below)• Tree (see page 47)• Management

Page 316

VessRAID 1000i Series Product Manual48Figure 4. WebPAM PROe Tree ViewUsing Management ViewManagement View provides the actual user interface with the

Page 317

Chapter 4: Management with WebPAM PROe49Click the Help button in Management View to access online help for the function that is currently displayed.Vi

Page 318 - When a Physical Drive Fails

VessRAID 1000i Series Product Manual50Figure 5. Clicking “Logout” on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen. See p

Page 319 - Without a Hot Spare Drive

Chapter 4: Management with WebPAM PROe51Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VessRAID subsystem. See “

Page 320 - Rebuild Operation

VessRAID 1000i Series Product Manual52Working with SubsystemsA VessRAID subsystem is identified by its Management Port IP address. Subsystem functions

Page 321 - Incomplete Array

Chapter 4: Management with WebPAM PROe53Setting an Alias for the SubsystemAn alias is optional. To set an alias for this subsystem:1. In Tree View, cl

Page 322 - Physical Drive Problems

ContentsviiChapter 4: Management with WebPAM PROe, cont.Managing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95Vi

Page 323

VessRAID 1000i Series Product Manual54• Time – Time and date of the occurrence • Description – A brief description of the event 3. Click the link at t

Page 324 - Enclosure Problems

Chapter 4: Management with WebPAM PROe55• Item Number – A consecutive decimal number assigned to a specific event • Device – Battery, controller, logi

Page 325

VessRAID 1000i Series Product Manual56Viewing Current Background ActivitiesTo view the current background activities:1. In Tree View, click the Subsys

Page 326

Chapter 4: Management with WebPAM PROe57• Reassigned Block Threshold – 1 to 512 blocks• Error Block Threshold – 1 to 1024 blocks5. Check to enable or

Page 327 - Connection Problems

VessRAID 1000i Series Product Manual58Running PDMPredictive Data Migration (PDM) migrates data from the suspect physical drive to a spare disk drive,

Page 328 - Network Connections

Chapter 4: Management with WebPAM PROe59• Monthly – Choose a calendar day of the month (1 – 31). If you choose a higher number than there are days in

Page 329

VessRAID 1000i Series Product Manual60Viewing Lock StatusThe lock prevents other sessions (including by the same user) from making a configuration cha

Page 330

Chapter 4: Management with WebPAM PROe614. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active.The renew

Page 331

VessRAID 1000i Series Product Manual62Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing Use

Page 332

Chapter 4: Management with WebPAM PROe63• Enter or change the email address. • From the Privilege dropdown menu, choose a new level.See “List of User

Page 333 - Chapter 10: Support

VessRAID 1000i Series Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Managing Disk Arrays, cont.Making Disk Array Settings . . . . . .

Page 334

VessRAID 1000i Series Product Manual64• Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purpose

Page 335 - Contacting Technical Support

Chapter 4: Management with WebPAM PROe658. Enter the new password in the Retype Password field. 9. Click the Submit button. Creating a UserTo create a

Page 336 - The Netherlands

VessRAID 1000i Series Product Manual66Deleting a UserThere will always be at least one Super User account. You cannot delete the user account you used

Page 337

Chapter 4: Management with WebPAM PROe67Managing the Network ConnectionThe network connection deals with the VessRAID’s Management Port.• Making Manag

Page 338 - Attn: Technical Support

VessRAID 1000i Series Product Manual684. Click the iSCSI Ports tab.5. Click one of the Port Configuration links.6. To enable DHCP, check the DHCP box.

Page 339 - Limited Warranty

Chapter 4: Management with WebPAM PROe69Managing iSCSI ConnectionsiSCSI connections deal with the VessRAID’s four host data ports.• Viewing iSCSI Node

Page 340 - Your Responsibilities

VessRAID 1000i Series Product Manual705. Enter a value in the field for each of the following items:• Node Name – An iSCSI node is identified by its n

Page 341

Chapter 4: Management with WebPAM PROe71The Target Ports tab displays the following information:• Controller ID – 1• Port ID – 1, 2, 3, or 4• Max Rece

Page 342

VessRAID 1000i Series Product Manual72iSCSI session information includes:• Index – VessRAID iSCSI session index number.• Device Name – iSCSI initiator

Page 343

Chapter 4: Management with WebPAM PROe736. Make the following changes as needed:• Check the box to enable iSNS.• Enter the iSNS server IP address.• En

Page 344

ContentsixChapter 5: Management with the CLU, cont.Running Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144Managin

Page 345

VessRAID 1000i Series Product Manual743. Click the iSCSI Management icon. 4. Click the CHAP tab in Management View.The CHAP tab displays the list of

Page 346

Chapter 4: Management with WebPAM PROe75Deleting CHAPsTo delete a CHAP:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools

Page 347

VessRAID 1000i Series Product Manual76Managing Storage ServicesStorage services deal with initiators and LUN mapping. LUN masking is the process of ap

Page 348

Chapter 4: Management with WebPAM PROe776. Check the box to the left of the initiator you want to delete. 7. Click the Submit button.Viewing the LUN M

Page 349

VessRAID 1000i Series Product Manual78Editing a LUN MapTo edit the LUN Map:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Too

Page 350

Chapter 4: Management with WebPAM PROe79Managing Software ServicesSoftware Services include the following functions:• Making Email Settings (page 79)•

Page 351

VessRAID 1000i Series Product Manual80Changing the Startup Setting1. Under Startup Type: • Click the Automatic option to start the service automatical

Page 352

Chapter 4: Management with WebPAM PROe81Starting or Restarting SLP serviceTo start or restart the SLP service, click the Start or Restart button.Makin

Page 353

VessRAID 1000i Series Product Manual822. Click OK in the confirmation box.Starting or Restarting Web Server serviceTo start or restart the Web Server

Page 354

Chapter 4: Management with WebPAM PROe83Starting or Restarting Telnet serviceTo start or restart the Telnet service, click the Start or Restart button

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