Promise Technology SmartStor NS2300N User Manual

SMARTSTORNS2300NProduct ManualVersion 1.0

SmartStor NS2300N Product Manual2ArchitectureThe SmartStor NS2300N’s architecture is based on the Freescale MPC8313 microprocessor and the Promise PDC

SmartStor NS2300N Product Manual925. Enter the Domain name into the field provided.See your Network Administrator for help with this information.6. Cl

Chapter 5: PASM93Setting up for FTP AccessTo set up FTP access for your folders:1. In the Information tab, click the Enable button next to FTP.2. Clic

SmartStor NS2300N Product Manual94Setting up your Print ServerYour USB printer must be connected to the SmartStor and powered before you can set up th

Chapter 5: PASM954. From the Folder dropdown menu, choose the Folder that contains the plug-in file.5. In the File Name field, type the name of the pl

SmartStor NS2300N Product Manual962. Click the Protocol Control icon.3. In the Information tab, click the Disable button next to the plug-in you want

Chapter 5: PASM97If the service you want is OFF, see:“Setting up Windows Access” on page 90“Setting up UNIX/Linux Access” on page 91“Setting up for Ma

SmartStor NS2300N Product Manual986. In the confirmation box, click the OK button to confirm.Setting up Windows Sharing for a FolderWindows sharing as

Chapter 5: PASM997. Click the Add button.Be sure the UNIX/Linux service is running for this folder. See “Setting up UNIX/Linux Access” on page 91.Sett

SmartStor NS2300N Product Manual100Managing RAID VolumesThis category includes the following topics:• Viewing RAID Volume Status (page 100)• Viewing D

Chapter 5: PASM101Viewing Disk Drive InformationTo view information about a disk drive:1. In the Tree, click the + beside the RAID & File System i

Chapter 1: Introduction to SmartStor3Specifications• Disk drive support: • Two 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives• Conforms to Serial ATA 1.

SmartStor NS2300N Product Manual102Designating a Spare DriveIf you have an unassigned disk drive, you can assign it as a spare drive.For more informat

Chapter 5: PASM103Deleting a RAID Volume To delete a RAID Volume:1. In the Tree, click the + beside the RAID & File System icon.2. Click the RAID

SmartStor NS2300N Product Manual104Viewing an External USB Drive or Memory StickTo view a USB drive or memory stick attached to the SmartStor:1. In th

Chapter 5: PASM105Managing BackupsThis category includes the following topics:• Enabling One Touch Backup (page 105)Enabling One Touch BackupOne Touch

SmartStor NS2300N Product Manual106Managing the Network ConnectionThis category includes the following topics:• Viewing Network Setup Information (pag

Chapter 5: PASM1078. Optional. If you chose Specify an IP address, enter the following settings in the fields provided:• IP Address• Subnet Mask• Defa

SmartStor NS2300N Product Manual108Making Management SettingsThis category includes the following topics:• Viewing the Event Log (page 108)• Setting u

Chapter 5: PASM1097. Next to SMTP Authentication:• Click the Yes option button to enable authentication.• Click the No option button to disable authen

SmartStor NS2300N Product Manual110Upgrading the System FirmwareSee “Upgrading the Firmware” on page 147.Enabling and Disabling the BuzzerThe SmartSto

Chapter 5: PASM111Setting up a UPSTo set up a UPS:1. Attach the APC UPS to one of the SmartStor’s USB ports.2. In the Tree, click the + beside the Man

SmartStor NS2300N Product Manual4Compatible Backup SoftwareSmartStor NS2300N is compatible with the following backup software products:• VERITAS® NetB

SmartStor NS2300N Product Manual112Managing ServicesThis category includes the following topics:• Setting System Date and Time (page 112)• Running the

Chapter 5: PASM1138. Under Schedule, choose one of the options:• Disable – Disables NTP synchronization • Do it at once – Performs a synchronization w

SmartStor NS2300N Product Manual114Shutting Down the SmartStorThe only time you need to shut down the SmartStor is to replace the disk drive cooling f

Chapter 5: PASM115Viewing System InformationTo view system information:1. In the Tree, click the + beside the System icon.2. Click the System Informat

SmartStor NS2300N Product Manual116Enabling the Smart FanThe Smart Fan is a feature that turns off the fan to save energy and reduce noise when the fa

117Chapter 6: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 120)• RAID Volume Migration (page 121)• RAID Volume Mig

SmartStor NS2300N Product Manual118RAID 0 – StripeWhen a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors

Chapter 6: Technology Background119RAID 1 – MirrorWhen a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are

SmartStor NS2300N Product Manual120Choosing a RAID LevelThere are several issues to consider when choosing the RAID level for your Volume. The followi

Chapter 6: Technology Background121RAID Volume MigrationMigration is the process of:• Changing the RAID level • Adding disk drives but keeping the sam

5Chapter 2: Installation and Setup• Unpacking the SmartStor NS2300N (page 5)• Installing Disk Drives (page 7)• Connecting to the Network (page 7)• Con

SmartStor NS2300N Product Manual122Partition and FormatWhen you create a RAID Volume on SmartStor, the RAID Volume is automatically partitioned and fo

123Chapter 7: Troubleshooting• Responding to an Audible Alarm (page 123)• Checking the System Status LED (page 124)• Checking Disk Status LEDs (page 1

SmartStor NS2300N Product Manual124Checking the System Status LEDThe SmartStor system status LED (see Figure 1.) reports the condition of the Enclosur

Chapter 7: Troubleshooting1254. Install a new disk drive into the carrier.5. Place the carrier with the new disk drive back into the open slot in the

SmartStor NS2300N Product Manual126• RAID 0 Volumes go offline after a disk drive failure. A RAID 0 Volume cannot be rebuilt. All data on the Volume i

Chapter 7: Troubleshooting1274. On the Recover tab, click the option button beside the invalid RAID Volume.5. Click the OK button.The SmartStor will r

SmartStor NS2300N Product Manual1284. Click the Rebuild File System button.5. In the confirmation box, type yes into the field provided, then click th

Chapter 7: Troubleshooting129Responding to EventsAll events are reported in the Event Log. Most events are simply reports that the SmartStor is respon

SmartStor NS2300N Product Manual130System fan speed is lower than 1800 RPM. Check the system before continuing.Only reported when the Smart Fan is dis

Chapter 7: Troubleshooting131Checking Enclosure Status in PASMTo check Enclosure status:1. Start PASM.See “PASM in your Browser” on page 80.Or see “PA

6Figure 1. SmartStor NS2300N Front ViewFigure 2. SmartStor NS2300N Rear ViewDisk DriveDrive CarrierDrive Activity LEDPower ButtonEthernet Activity LED

SmartStor NS2300N Product Manual132Figure 5. The Enclosure Information tab with malfunctions shown The corrective action you take depends on the natur

Chapter 7: Troubleshooting133Figure 6. Power Button, System Status and Ethernet Activity LEDsSolving Network Connection ProblemsMost network connectio

SmartStor NS2300N Product Manual134Checking Your Email InboxIf you enabled Mail Alert in PASM, the SmartStor will send you an email message when a pro

Chapter 7: Troubleshooting135Figure 8. Reset button and System Status LED Resolving a Windows Firewall IssueIf you a running a personal firewall on yo

SmartStor NS2300N Product Manual136See “Finding the SmartStor’s IP Address” on page 15.10. In the External Port field, type 49152.11. Click the UDP

137Chapter 8: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 140)• Limited Warranty (page 143)• Returning Product For

SmartStor NS2300N Product Manual138I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message.There mi

Chapter 8: Support139Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC?No. Windows does not allow SmartSY

SmartStor NS2300N Product Manual140Contacting Technical SupportPromise Technical Support provides several support options for Promise users to access

Chapter 8: Support141Europe, Africa, Middle East GermanyItalyE-mail Support e-Support On-LineFax Support +31 (0) 40 256 9463 Attn: Technical SupportP

7Installing Disk DrivesYou can populate the SmartStor NS2300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives

SmartStor NS2300N Product Manual142Taiwan China E-mail Support e-Support On-LineFax Support +886 3 578 2390 Attn: Technical SupportPhone Support +886

Chapter 8: Support143Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the produ

SmartStor NS2300N Product Manual144No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’

Chapter 8: Support145Returning Product For RepairIf you suspect a product is not working properly, or if you have any questions about your product, co

SmartStor NS2300N Product Manual146You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due

147Appendix A: Maintenance• Upgrading the Firmware (below)• Upgrading the Software (page 148)• Connection Problems After Restart (page 149)Upgrading t

SmartStor NS2300N Product Manual148Upgrading the SoftwareFollow this procedure to upgrade the SmartNAVII configuration software on your PC. The softwa

Appendix A: Maintenance149Connection Problems After RestartIf your SmartStor’s network settings were set to Obtain an IP address automatically, your D

SmartStor NS2300N Product Manual150

151Appendix B: Important Information GNU General Public LicenseThis product includes copyrighted third-party software licensed under the terms of the

8Installing the SoftwareThe SmartNAVI software connects your PC to the SmartStor, sets up the SmartStor, sets up network drives on your PC, and perfor

SmartStor NS2300N Product Manual152

153IndexAabout this manual 1action status, RAID Volume 100AD domain 90, 138addemail alert recipient 109folder 84plug-ins in PASM 94plug-ins in SmartNA

SmartStor NS2300N Product Manual154Ddate and time 13, 112DCHP server 83default gateway 83, 107default NAS 70default user, SmartNAVI 51deleteemail aler

Index155Ffancooling 6speed 115, 132FAT16 file format 138FAT32 file format 37, 138file protocol support 3file systemevents 129rebuilding 127status 127f

SmartStor NS2300N Product Manual156MMacintoshsetup access 92setup network drive 26setup printing 35mail alerts 134Main Window, open 46Map Network Driv

Index157PASM, cont.enable/disable plug-ins 95event log 128expand RAID volume 102group list 86in browser 16, 80language 82locate SmartStor 114log out 8

SmartStor NS2300N Product Manual158recipient, email alert 139add 109delete 109recover RAID volume 126, 139recreate RAID volume in Smart-NAVI 57remove

Index159SmartNAVI, cont.open from desktop 45open/delete downloaded file 77pause/resume download 76RAID volume status 56recreate RAID volume 57remove d

SmartStor NS2300N Product Manual160user nameNS4300N 36PASM 80, 81SmartNAVI 12SmartStor 25, 27, 30, 33user, addPASM 85SmartNAVI 50through Setup Wizard

94. Click the “I accept the terms...” option, then click the Next button.The Choose Destination Location screen appears. 5. Optional. Click the Browse

106. Click the Install button to proceed with installation.When the installation is finished, the final installation screen appears.7. Click to Finish

11The installer adds a SmartNAVI icon to the:•Start menu• Application traySmartNAVI loads automatically every time your Windows OS starts.Setting up t

SmartStor NS2300N Product ManualiiCopyright© 2008 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technolo

125. Type admin in the Username, Password, and Confirm fields, then click the Login button.This action creates a default user and logs the default use

138. Choose Automatic (DHCP) or Manual network settings.If you chose Manual settings, type entries for each of the following parameters in the fields

14You can now copy files to and from the folder on the SmartStor.To access this folder from other PCs, see “Chapter 3: Connecting to the SmartStor” on

15Connecting to PASMThe Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on you

16PASM in your BrowserTo log into PASM in your browser:1. Start your Browser.2. In the Browser address field, type in the IP address of the SmartStor.

17PASM in SmartNAVITo log into PASM through SmartNAVI:1. On the Windows desktop, right-click the SmartNAVI icon (right).2. Choose Open Advanced Manage

18Shutting Down the SmartStorTo shut down the SmartStor, press and hold the power button until the system status LED turns red. See Figure 3. When the

19Chapter 3: Connecting to the SmartStor• Setting up a Network Drive on a Windows PC (page 19)• Setting up a Network Drive on a UNIX or Linux PC (page

SmartStor NS2300N Product Manual203. In the Computer name field, type the IP address of the SmartStor and click the Search button. See “Finding the Sm

Chapter 3: Connecting to the SmartStor215. Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive

iiiContentsChapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . . .

SmartStor NS2300N Product Manual22The folder on the SmartStor appears under My Computer as a network drive. You can now copy files to and from the fol

Chapter 3: Connecting to the SmartStor233. In the Information tab, click the Enable button next to UNIX/Linux.4. Click the OK button in the confirmati

SmartStor NS2300N Product Manual2411. Click the Add button.On the UNIX/Linux PC with Command Line Interface1. Open a terminal window.2. Create a new f

Chapter 3: Connecting to the SmartStor253. Double-click the SmartStor (NS2300) on the network.4. Double-click the folder you want.If this is the first

SmartStor NS2300N Product Manual26Setting up a Network Drive on a Macintosh PCBefore you can access the SmartStor from a Macintosh (MacOS X) PC, you m

Chapter 3: Connecting to the SmartStor277. Check the Macintosh box, then click the OK button.The Macintosh file sharing enables Macintosh PCs to acces

SmartStor NS2300N Product Manual28The default user name is admin. The default password is admin.The user name and password are case sensitive. 4. In t

Chapter 3: Connecting to the SmartStor29A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and f

SmartStor NS2300N Product Manual30Setting up the Print Server on SmartStorTo set up the SmartStor’s print server:1. Start PASM.See “PASM in your Brows

Chapter 3: Connecting to the SmartStor31The user name and password are case sensitive. 5. Right-click the usbptr1 icon folder and choose Connect... fr

SmartStor NS2300N Product ManualivChapter 4: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45Working with SmartN

SmartStor NS2300N Product Manual327. In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button.8.

Chapter 3: Connecting to the SmartStor333. Click the Forward button.4. In the Name field, type a name for the printer, such as NAS_printer, a descript

SmartStor NS2300N Product Manual34The user name and password are case sensitive.The Printer Model dialog box opens.8. From the dropdown menu, choose t

Chapter 3: Connecting to the SmartStor35USBPTR01 is added to your printer list.Setting up Macintosh PrintingTo set up printing on a Macintosh PC:1. Fr

SmartStor NS2300N Product Manual367. Type the user name and password in the respective fields, then click the OK button.The default user name is admin

Chapter 3: Connecting to the SmartStor3711. Click the Add button.USBPTR01 is added to your printer list.Connecting a USB DriveTo connect a USB drive t

SmartStor NS2300N Product Manual38usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 104.Windows PCThe USB

Chapter 3: Connecting to the SmartStor39Linux PCThe USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC.Follo

SmartStor NS2300N Product Manual40Disconnecting a USB DriveTo disconnect a USB drive or memory stick from the SmartStor:1. Be sure that no files on th

Chapter 3: Connecting to the SmartStor414. Click the NAS Management icon.5. Click the Add Plugin button.6. Do one of the following actions:• Type the

ContentsvChapter 4: SmartNAVI, cont.Managing Share Folders, cont.Changing Share Folder Permissions . . . . . . . . . . . . . . . . . . . .65Deleting

SmartStor NS2300N Product Manual42The plug-in’s name turns red.10. Click the Enable button.After a moment, the Service Status changes to ON.The plug-i

Chapter 3: Connecting to the SmartStor43 Click on the SmartStor to display the items stored there.SmartStor

SmartStor NS2300N Product Manual44

45Chapter 4: SmartNAVI• Working with SmartNAVI (page 45)• Managing Users and Groups (page 50)• Managing RAID Volumes (page 55)• Managing Backups (page

SmartStor NS2300N Product Manual46Opening the MSN WindowTo open the MSN Window, do one of the following actions:• If the Main Window is open – Click t

Chapter 4: SmartNAVI47Choosing a SmartNAVI LanguageTo choose a language:1. Go to the MSN Window.2. Click the Language dropdown menu and choose the lan

SmartStor NS2300N Product Manual48MSN Window1. Click the system in the NAS List that you want to open in PASM.2. Click the Open Advanced Management ic

Chapter 4: SmartNAVI49Closing SmartNAVITo close SmartNAVI:1. Click the close icon in the top right corner of the Main Window.2. Click the close ic

SmartStor NS2300N Product Manual50Managing Users and GroupsThis category includes the following topics:• Creating a User (page 50)• Creating the Defau

Chapter 4: SmartNAVI51Creating the Default UserThis feature creates the default user for SmartNAVI.To create the default user:1. Go to the MSN Window.

SmartStor NS2300N Product ManualviChapter 5: PASM, cont.Managing Users and Groups, cont.Viewing a List of Groups . . . . . . . . . . . . . . . . . .

SmartStor NS2300N Product Manual52To change permissions:1. Go to the Main Window.2. Click the Share Folder icon.3. Click the Share Folder Permission b

Chapter 4: SmartNAVI534. Type a Group name in the field provided.Up to 16 characters, A-Z, 0-9, and _. No spaces.5. Optional. Move members to the Sele

SmartStor NS2300N Product Manual544. Click the Group whose membership you want to change.5. Move members to the Available User list to delete them.6.

Chapter 4: SmartNAVI55Managing RAID VolumesThis category includes the following topics:• Creating a RAID Volume (page 55)• Expanding a RAID Volume (pa

SmartStor NS2300N Product Manual56The RAID volume takes several minutes to expand and initialize, depending on the size of your disk drives.Viewing RA

Chapter 4: SmartNAVI57Recreating a RAID VolumeTo recreate a RAID volume:1. Go to the Main Window.2. Click the Volume Configuration icon.3. Click the R

SmartStor NS2300N Product Manual58Managing BackupsThis category includes the following topics:• Doing a Backup Now (page 58)• Scheduling a Backup (pag

Chapter 4: SmartNAVI59SmartNAVI Tray IconBefore you can backup from the SmartNAVI tray icon, you must create a backup schedule. See “Scheduling a Back

SmartStor NS2300N Product Manual60Viewing Backup SchedulesTo view the list of current schedules:1. Go to the Main Window.2. Click the SmartSYNC icon.3

Chapter 4: SmartNAVI61Deleting a Scheduled BackupTo delete a scheduled backup:1. Go to the Main Window.2. Click the SmartSYNC icon.3. Click the Schedu

ContentsviiChapter 5: PASM, cont.Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .108Viewing the Event Log . . . .

SmartStor NS2300N Product Manual626. If you chose Restore to a specific folder, do one of the following actions:• Type the name of an existing folder

Chapter 4: SmartNAVI63To save a copy of the Backup Event Log as a text file:1. Go to the Main Window.2. Click the SmartSYNC icon.3. Click the Event Lo

SmartStor NS2300N Product Manual64Managing Share FoldersThis category includes the following topics:• Creating a Share Folder (page 64)• Opening a Sha

Chapter 4: SmartNAVI65Viewing a List of Share FoldersTo view a list of Share Folders:1. Go to the Main Window.2. Click the Share Folder icon.3. Double

SmartStor NS2300N Product Manual665. Click the OK button.6. Click the Delete button.7. Click the Yes button in the first confirmation box.8. Type Yes

Chapter 4: SmartNAVI67Making Management SettingsThis category includes the following topics:• Configuring a NAS System (page 67)• Changing Network Set

SmartStor NS2300N Product Manual683. Click the Advanced Setup button.4. Choose Automatic (DHCP) or Manual network settings.If you chose Manual setting

Chapter 4: SmartNAVI69Changing Network SettingsTo change your network settings:1. Go to the Main Window.2. Click the NAS Management icon.3. Click the

SmartStor NS2300N Product Manual70Locating the SmartStorThis feature helps you to physically locate a NAS system.To locate a SmartStor:1. Go to the MS

Chapter 4: SmartNAVI71Disabling Event NotificationTo disable event notification:1. Right-click the SmartNAVI icon in the application tray.2. Uncheck E

SmartStor NS2300N Product ManualviiiChapter 7: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123Responding to an Audib

SmartStor NS2300N Product Manual723. Click the Add Plugin button.4. Do one of the following actions:• Type the name of the plug-in file• Click the fol

Chapter 4: SmartNAVI73Enabling and Disabling Plug-insEnabling Plug-insYou must add a plug-in to SmartStor before you can use this function.To enable a

SmartStor NS2300N Product Manual743. Click the Configuration Plugin button.4. Click the Plug-in you want to remove.The plug-in's name turns red.5

Chapter 4: SmartNAVI75Managing DownloadsThis category includes the following topics:• Adding a Link (page 75)• Viewing the Download List (page 76)• Re

SmartStor NS2300N Product Manual76The file’s link is added to the Download List. Downloading begins automatically. Torrent files are saved to the down

Chapter 4: SmartNAVI772. Click the Download Station icon.3. Click the Download List button.4. Click the link of the paused file download you want to r

SmartStor NS2300N Product Manual784. Click the file you want to delete.5. Click the Delete button.6. Click the Yes button in the confirmation box.The

79Chapter 5: PASM• Connecting to PASM (below)• Choosing a Language (page 82)• Navigating in PASM (page 82)• Logging out of PASM (page 82)• Setting up

SmartStor NS2300N Product Manual80PASM in your BrowserTo log into PASM in your browser:1. Start your Browser.2. In the Browser address field, type in

Chapter 5: PASM81PASM in SmartNAVITo log into PASM through SmartNAVI:1. On the Windows desktop, right-click the SmartNAVI icon (right).2. Choose Open

1Chapter 1: Introduction to SmartStor• About This Manual (page 1)• Architecture (page 2)• Protocol Support (page 2)• Key Benefits (page 2)• Specificat

SmartStor NS2300N Product Manual82Choosing a LanguageTo choose a language, click the Language menu in the PASM Header and choose the language you pref

Chapter 5: PASM83Setting up SmartStor with the Setup WizardIf you used the SmartNAVI Setup Wizard to set up your SmartStor, you do not need to run the

SmartStor NS2300N Product Manual8411. Check the Enable box to the right of the services you plan to use.• Windows – Enables file access from Windows P

Chapter 5: PASM85Managing Users and GroupsThis category includes the following topics:• Viewing a List of Users (page 85)• Creating a User (page 85)•

SmartStor NS2300N Product Manual863. Click the Change Password tab.4. Type a new password into the fields provided.5. Click the OK button.If you forge

Chapter 5: PASM87Creating a GroupGroups are composed of users. You can assign permissions to a group, the same as you would do with individual users.

SmartStor NS2300N Product Manual88Deleting a GroupYou must remove all members from the group before you can delete the group. See “Removing Members fr

Chapter 5: PASM896. If you chose Limited Quota, type a number into the field provided.This number represents how many MB of data the user or group can

SmartStor NS2300N Product Manual90Managing File & Print ServicesThis category includes the following topics:• Setting up Windows Access (page 90)•

Chapter 5: PASM91• Administrator Name• Administrator Password See your Network Administrator for help with this information.8. Optional. If you chose