Promise Technology Smartstor NS4600 User Manual download pdf (Page 337)

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Chapter 8: Support

• Frequently Asked Questions (below)

• Contacting Technical Support (page 329)

• Limited Warranty (page 332)

• Returning Product For Repair (page 334)

Frequently Asked Questions

Also see “Chapter 7: Troubleshooting” on page 305.

The SmartStor worked OK until I turned it off. When I turned it on again, my

Windows network drive connection no longer works.

When you powered up the SmartStor, the DHCP server assigned a different

IP address to the SmartStor. Here are two possible solutions:

• You may be able to reset the SmartStor’s IP address manually. See

“Mounting a Share Folder / Creating a Network Drive” on page 98 or

“Changing Network Settings” on page 102.

Note that changing the SmartStor’s IP address may cause an IP

address conflict on your network. Check with your Network

Administrator before taking this action.

• If you cannot restore the previous IP address, you must create new

network drives and printer connections. See “Chapter 3: Connecting to

the SmartStor” on page 31.

When I start Windows, a message displays that says, “Could not reconnect

all network drives.”

The SmartStor reconnects to your PC shortly after Windows starts. In most

cases, the SmartStor network drives will be available by the time you click

them.

The SmartNAVI application cannot access the SmartStor over the network.

If you a running a personal firewall on your Windows PC, the firewall might

prevent you from accessing folders on the SmartStor. You must do one of the

following actions:

• Disable the firewall

• Add an exception for the SmartStor

See “Resolving a Windows Firewall Issue” on page 322.

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Promise Technology Smartstor NS4600 User Manual Page 337