Promise Technology VTrak J610S Manual

VTRAKE-ClassE610f, E610s, E310f, E310sPRODUCT MANUALVersion 3.2

VTrak E-Class Product ManualxChapter 5: Management with the CLU, cont.Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual82Managing the Network ConnectionThe network connection deals with network connections to the VTrak’s Management Ports. Fu

Chapter 4: Management with WebPAM PROe835. Click the Port Configuration link for Controller 1 or 26. To enable DHCP, check the DHCP box.When DHCP is N

VTrak E-Class Product Manual84Managing Fibre Channel ConnectionsThis feature pertains to VTrak Fibre Channel models. Functions include:• Viewing Fibre

Chapter 4: Management with WebPAM PROe85• Fabric WWNN – World Wide Node Name (appears when connected to a switch)• Fabric WWPN – World Wide Port Name

VTrak E-Class Product Manual86Example 1: If you connect the VTrak to a Fibre Channel switch and choose NL-Port topology, you will create a Public Loop

Chapter 4: Management with WebPAM PROe87• NOS Count – Not Operational Primitive Sequence. This primitive sequence is used during link initialization b

VTrak E-Class Product Manual88The SFP information includes:• Connector – Type of connector• Transceiver – SFP• Transceiver Code – Defines the method t

Chapter 4: Management with WebPAM PROe89Adding an InitiatorTo add an initiator to the VTrak’s initiator list:1. Check the box to the left of the initi

VTrak E-Class Product Manual90Managing SAS ConnectionsThis feature pertains to VTrak Serial Attached SCSI models. Functions include:• Viewing SAS Port

Chapter 4: Management with WebPAM PROe91To make settings to the SAS ports:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tool

ContentsxiChapter 5: Management with the CLU, cont.Managing Logical Drives, cont.Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual92Adding an InitiatorTo add an initiator to the VTrak’s initiator list:1. Check the box to the left of the initiator. 2. C

Chapter 4: Management with WebPAM PROe93Managing Storage ServicesStorage services deal with initiators and LUN mapping for Fibre Channel models and fo

VTrak E-Class Product Manual94Deleting an InitiatorTo delete an initiator:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tool

Chapter 4: Management with WebPAM PROe95To edit the LUN Map:1. Click the Subsystem icon in Tree View.2. Click the Administrative Tools icon.3. Cli

VTrak E-Class Product Manual96Monitoring PerformanceThe Performance Monitoring displays real-time performance statistics for logical drives, physical

Chapter 4: Management with WebPAM PROe973. Click the Performance Monitoring icon.Under the Information tab, you can see:• Logical Drive Statistics•

VTrak E-Class Product Manual98Managing Software ServicesSoftware Services include the following functions:• Making Event Notification Settings (page 9

Chapter 4: Management with WebPAM PROe99If you do not receive the Test Email message, see your Network Administrator for assistance with the mail serv

VTrak E-Class Product Manual100Starting or Restarting SLP serviceTo start or restart the SLP service, click the Start or Restart button.Making Web Ser

Chapter 4: Management with WebPAM PROe101Stopping Web Server serviceTo stop the Web Server service:1. Click the Stop button.2. Click OK in the confirm

VTrak E-Class Product ManualxiiChapter 5: Management with the CLU, cont.Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual102Making SSH SettingsVTrak’s Secure Shell (SSH) service enables you to access VTrak’s Command Line Interface (CLI) throug

Chapter 4: Management with WebPAM PROe1034. Enter information or change settings as required.• Enter the SNMP Port number. 161 is the default.• Enter

VTrak E-Class Product Manual104The severity level you choose and all higher levels will pass the trap filter. See Table 5.6. Click the Update button.T

Chapter 4: Management with WebPAM PROe105• To use a HTTP connection, beside CIM HTTP Enabled choose the Yes option and enter a port number in the fiel

VTrak E-Class Product Manual1065. Click the Submit button.Changing the Startup Setting1. Under Startup Type: • Click the Automatic option to start the

Chapter 4: Management with WebPAM PROe1075. Click OK in the confirmation box.Table 6 Event severity levelsDeleting Netsend RecipientsTo delete a Nets

VTrak E-Class Product Manual108Exporting the User DatabaseYou can export the User Database file to share user information and settings among multiple

Chapter 4: Management with WebPAM PROe109Exporting a Configuration Script You can write a CLI configuration script to automatically configure your VTr

VTrak E-Class Product Manual110Importing a User DatabaseA User Database enables all VTraks so that all have the same User information and settings.The

Chapter 4: Management with WebPAM PROe111Importing a Configuration ScriptYou can write a CLI configuration script to automatically configure your VTra

ContentsxiiiChapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249Updating the Firmware in WebPAM PROe . . .

VTrak E-Class Product Manual112Updating the FirmwareThis procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on

Chapter 4: Management with WebPAM PROe113Viewing Flash Image InformationFlash image information refers to the package of firmware components running o

VTrak E-Class Product Manual114Restoring Factory DefaultsVTrak includes a function to restore the default settings to its Firmware and Software settin

Chapter 4: Management with WebPAM PROe115Clearing StatisticsThe Clear Statistics function clears statistical data on controllers, Fibre Channel ports,

VTrak E-Class Product Manual116Saving a System Service ReportTo save a System Service Report as a compressed HTML file:1. Click the Subsystem icon i

Chapter 4: Management with WebPAM PROe117Shutting Down the SubsystemTo shutdown the RAID subsystem:1. Click the Subsystem icon in Tree View.2. Click

VTrak E-Class Product Manual118Starting Up After ShutdownTo start the RAID subsystem:1. Manually turn on the power supply switches on the back of the

Chapter 4: Management with WebPAM PROe119Restarting the SubsystemTo restart the RAID subsystem:1. Click the Subsystem icon in Tree View. 2. Click th

VTrak E-Class Product Manual120Managing ControllersThe RAID controllers are the heart of the VTrak subsystem. VTrak E-Class models have one or two con

Chapter 4: Management with WebPAM PROe1214. The Controller Dirty Cache LED and Status LED, on the back of the Controller, will flash for one minut

VTrak E-Class Product ManualxivChapter 7: Technology Background, cont.Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual122• Power Saving Standby Time• Power Saving Stopped Time• Write Back Cache Flush Interval• Enclosure Polling Interval• Ad

Chapter 4: Management with WebPAM PROe1235. Make the following settings as needed:• Optional. Enter a name into the Alias field. Maximum of 48 charact

VTrak E-Class Product Manual124• Enter a time interval in the Enclosure Polling Interval field.The range is 15 to 255 seconds.• Check the Adaptive Wri

Chapter 4: Management with WebPAM PROe125Managing EnclosuresOn VTrak E-Class, enclosures include the main VTrak subsystem or Head Unit as well as addi

VTrak E-Class Product Manual126Figure 9. VTrak E310f/s front viewViewing Enclosure TopologyTo view Enclosure Topology:1. Click the Subsystem icon in

Chapter 4: Management with WebPAM PROe127Adjustable itemsYou can set or adjust the following items:• Enclosure Warning and Critical temperature thresh

VTrak E-Class Product Manual128Checking the BatteriesThe Enclosure–Battery tab displays information about the cache backup battery (or batteries) in t

Chapter 4: Management with WebPAM PROe1295. Click the Submit button.Reconditioning fully discharges, then fully recharges the battery. During recondit

VTrak E-Class Product Manual1304. From the Buzzer tab dropdown menu, choose Settings.5. Check the Buzzer Enable box to enable the buzzer.Uncheck the b

Chapter 4: Management with WebPAM PROe131Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VTrak s

ContentsxvChapter 7: Technology Background, cont.Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .302PDM Triggers .

VTrak E-Class Product Manual132Figure 10.VTrak drive carrier LEDsMaking Global Physical Drive SettingsGlobal settings apply to all of the physical dis

Chapter 4: Management with WebPAM PROe133Viewing Physical Drive InformationTo view physical drive information:1. Click the Subsystem icon in Tree Vi

VTrak E-Class Product Manual134Clearing StatisticsTo clear statistics, see “Clearing Statistics” on page 115.Viewing the Physical Drive SMART LogTo vi

Chapter 4: Management with WebPAM PROe1353. Click the Enclosure icon. 4. Click the Physical Drives icon. 5. Click a Physical Drive icon. 6. Clic

VTrak E-Class Product Manual136The Force Offline/Online tab appears only for physical drives that are assigned to disk arrays. To force a physical dri

Chapter 4: Management with WebPAM PROe137Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a

VTrak E-Class Product Manual138Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data reported by

Chapter 4: Management with WebPAM PROe139Note 4: To specify UPS units by DNS names, ask your IT administrator to add the DNS names to the DNS server,

VTrak E-Class Product Manual140Managing Disk ArraysDisk Array Management includes the following functions:• Viewing a List of Disk Arrays (page 140)•

Chapter 4: Management with WebPAM PROe141later time, if additional configurable capacity is available. Does not make a hot spare drive. See “Creating

VTrak E-Class Product ManualxviChapter 8: Troubleshooting, cont.Browser Does Not Connect to WebPAM PROe . . . . . . . . . . . . . .354Unsaved Data in

VTrak E-Class Product Manual142To create a new disk array:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Cr

Chapter 4: Management with WebPAM PROe143The new disk array appears in the Disk Array List the Information tab.Creating a Disk Array – AdvancedThe Dis

VTrak E-Class Product Manual144This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk a

Chapter 4: Management with WebPAM PROe145Deleting a Disk ArrayThe Disk Arrays–Delete tab enables you to delete existing disk arrays.To delete a disk a

VTrak E-Class Product Manual146available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the proble

Chapter 4: Management with WebPAM PROe147Creating a Logical DriveWhen you create a disk array, you automatically create one logical drive also. If the

VTrak E-Class Product Manual14811. Review the results. If there is remaining space the disk array, you can create another logical drive, following the

Chapter 4: Management with WebPAM PROe149To Migrate an existing disk array:1. Click the Subsystem icon in Tree View.2. Click the Disk Arrays icon.

VTrak E-Class Product Manual150Rebuilding ManuallyIf a physical drive has failed, identify and replace the drive, then rebuild the disk array as descr

Chapter 4: Management with WebPAM PROe151Running PDM on a Disk ArrayPredictive Data Migration (PDM) migrates data from the suspect physical drive to a

ContentsxviiAppendix B: Multipathing on Windows, cont.Monitoring Your LUNs and Paths . . . . . . . . . . . . . . . . . . . . . . . . .376Viewing Path

VTrak E-Class Product Manual152After the Transition is completed, refresh the screen. The revertible spare drive is listed under the Spare Drives ic

Chapter 4: Management with WebPAM PROe153Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic represent

VTrak E-Class Product Manual154However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and corre

Chapter 4: Management with WebPAM PROe155Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon

VTrak E-Class Product Manual156Initializing a Logical DriveInitialization is done to logical drives after they are created from a disk array. Full ini

Chapter 4: Management with WebPAM PROe157To Redundancy Check a Logical Drive:1. Click the Subsystem icon in Tree View.2. Click the Disk Arrays ico

VTrak E-Class Product Manual158• Table Type – Read Check, Write Check or Inconsistent Block (see below). • Start Logical Block Address – LBA of the fi

Chapter 4: Management with WebPAM PROe159 LUN Mapping Parameters• Initiator Name • Fibre Channel – A Fibre Channel initiator name is the World Wide Po

VTrak E-Class Product Manual160Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is available, t

Chapter 4: Management with WebPAM PROe1613. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the locati

VTrak E-Class Product ManualxviiiAppendix C: Multipathing on Linux, cont.Task 5: Setting-up ALUA . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual162Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives ico

Chapter 4: Management with WebPAM PROe163Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a

VTrak E-Class Product Manual164Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the VTrak encl

165Chapter 5: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 166)• Running Quick Setup (page 171)• Managin

VTrak E-Class Product Manual166Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connection (page 166)

Chapter 5: Management with the CLU167Making a Telnet ConnectionA Telnet connection requires a network connection between the Host PC and VTrak control

VTrak E-Class Product Manual168LinuxTo start the Linux SSH program:1. Click the terminal icon.2. Type ssh 192.168.1.56 22 and press Enter.The IP addre

Chapter 5: Management with the CLU169Subsystem Management – Subsystem settings, Controller settings, statistics, lock/unlock the subsystem, set date a

VTrak E-Class Product Manual170Logging Out of the CLIWhen you shut down or restart the VTrak subsystem, you are automatically logged out of the CLI.To

Chapter 5: Management with the CLU171Running Quick SetupQuick Setup is discussed under “Setting up VTrak with the CLU” on page 43.

1Chapter 1: Introduction to VTrakThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Descript

VTrak E-Class Product Manual172Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem (page

Chapter 5: Management with the CLU173To change Cache Mirroring for this subsystem:1. From the Main Menu, highlight Subsystem Management and press Ente

VTrak E-Class Product Manual1744. Highlight Lock and press Enter.Resetting the LockTo reset the lock with a new time:1. From the Main Menu, highlight

Chapter 5: Management with the CLU175To make NTP settings for the subsystem:1. From the Main Menu, highlight Subsystem Management and press Enter.2. H

VTrak E-Class Product Manual176Managing the ControllersController Management includes the following functions:• Viewing Controller Information (page 1

Chapter 5: Management with the CLU177The condition is cleared. See “Physical Drive Failed” on page 343 for more information.Making Controller Settings

VTrak E-Class Product Manual178• Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to

Chapter 5: Management with the CLU179Managing the EnclosureEnclosure Management includes the following functions:• Viewing the Enclosures Summary (pag

VTrak E-Class Product Manual180Adjustable itemsYou can set or adjust the following items:• Enclosure Warning and Critical temperature thresholds• Cont

Chapter 5: Management with the CLU1813. Highlight the enclosure you want and press Enter.4. Highlight Power Supplies and press Enter.The screen displa

VTrak E-Class Product ManualiiCopyright© 2010 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technology).

VTrak E-Class Product Manual2VTrak OverviewVTrak provides data storage solutions for applications where high performance and data protection are requi

VTrak E-Class Product Manual182Viewing Voltage Sensor StatusTo view the status of the voltage sensors:1. From the Main Menu, highlight Subsystem Manag

Chapter 5: Management with the CLU183controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again.Re

VTrak E-Class Product Manual184To view enclosure topology:1. From the Main Menu, highlight Subsystem Management and press Enter.2. Highlight Enclosure

Chapter 5: Management with the CLU185Managing Physical DrivesPhysical Drive Management includes the following functions:• Viewing a List of Physical D

VTrak E-Class Product Manual186For SAS drives:• Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled.• Highlight Read L

Chapter 5: Management with the CLU187Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Physi

VTrak E-Class Product Manual188The Force Offline/Online function appears only for physical drives that are assigned to disk arrays.To force a physical

Chapter 5: Management with the CLU189Managing Disk ArraysDisk Array Management includes the following functions:• Viewing a List of Disk Arrays (page

VTrak E-Class Product Manual190Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highlight Di

Chapter 5: Management with the CLU191Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight

Chapter 1: Introduction to VTrak3Figure 3. VTrak E610f rear viewFigure 4. VTrak E610s rear viewMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/sMgmtUPS1152008

VTrak E-Class Product Manual192Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Background” on pa

Chapter 5: Management with the CLU193• Highlight Sector and press the spacebar to toggle through sector sizes and choose 512 B, 1 KB, 2 KB, or 4 KB.•

VTrak E-Class Product Manual194Viewing Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the d

Chapter 5: Management with the CLU1954. Press Ctrl-A to save your settings.Accepting an Incomplete ArrayThis condition is the result of a missing phys

VTrak E-Class Product Manual196Rebuilding a Disk ArrayBefore you can rebuild, you must have a replacement or target physical drive of adequate capacit

Chapter 5: Management with the CLU197Highlight Capacity, press the backspace key to erase the current capacity and type in the new value.The new value

VTrak E-Class Product Manual198Running Transition on a Disk ArrayTransition is the process of replacing a revertible spare drive that is currently par

Chapter 5: Management with the CLU1993. Highlight Logical Drives in the Disk Array and press Enter.4. Highlight Create New Logical Drive and press Ent

VTrak E-Class Product Manual200Deleting a Logical DriveTo delete a logical drive from a disk array:1. From the Main Menu, highlight Disk Array Managem

Chapter 5: Management with the CLU201Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

VTrak E-Class Product Manual4Figure 5. VTrak E310f rear viewFigure 6. VTrak E310s rear viewArchitectural DescriptionThe VTrak E610f and E310f are Fibr

VTrak E-Class Product Manual2025. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.Dedicated means this spare drive

Chapter 5: Management with the CLU203Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

VTrak E-Class Product Manual204Managing Logical DrivesLogical drive management includes:• Viewing Logical Drive Information (page 204)• Viewing Logica

Chapter 5: Management with the CLU205Viewing the Logical Drive Check TableTo view logical drive information:1. From the Main Menu, highlight Logical D

VTrak E-Class Product Manual2062. Highlight the logical drive you want and press Enter.3. Highlight Background Activity and press Enter.4. Highlight S

Chapter 5: Management with the CLU207Locating a Logical DriveThis feature helps you identify the physical drives assigned to the logical drive you are

VTrak E-Class Product Manual208Managing the Network ConnectionNetwork Management deals with network connections and settings for the VTrak’s Managemen

Chapter 5: Management with the CLU209Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 40.Making Automatic Setting

VTrak E-Class Product Manual210Managing Fibre Channel ConnectionsThe Fibre Channel Management option appears only with VTrak Fibre Channel models. Fib

Chapter 5: Management with the CLU211• Configured Topology – NL-Port (Arbitrated Loop), N-Port (Point to Point) or Automatic selection6. Highlight Har

Chapter 1: Introduction to VTrak5All E-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in

VTrak E-Class Product Manual212Viewing Fibre Channel Port StatisticsTo view port statistics:1. From the Main Menu, highlight Fibre Channel Management

Chapter 5: Management with the CLU213• PrimitiveSeqErrorCount – An ordered set transmitted repeatedly and used to establish and maintain a link. LR, L

VTrak E-Class Product Manual214Managing SAS ConnectionsThe SAS Management option appears only with VTrak Serial Attached SCSI models. SAS Management i

Chapter 5: Management with the CLU215Viewing SAS Port StatisticsThere are two SAS ports on each controller.To view information about the SAS ports:1.

VTrak E-Class Product Manual216Managing Background ActivityBackground activity refers to any of several functions that take place in the background wh

Chapter 5: Management with the CLU217• PDM – Migrates data from a suspect physical drive to a replacement drive in a disk array• Transition – Returns

VTrak E-Class Product Manual218Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runtime Even

Chapter 5: Management with the CLU2192. Highlight NVRAM Events and press Enter.The log of NVRAM Events appears. Events are added to the top of the lis

VTrak E-Class Product Manual220Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (page 220)• Enablin

Chapter 5: Management with the CLU221• Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a s

VTrak E-Class Product Manual6• Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even amon

VTrak E-Class Product Manual222Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List of UP

Chapter 5: Management with the CLU223Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data repor

VTrak E-Class Product Manual224Note 3: The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%.Note 4:

Chapter 5: Management with the CLU225Managing UsersUser Management includes the following functions:• Viewing User Information (page 225)• Creating a

VTrak E-Class Product Manual226Table 2 User PrivilegesChanging Another User’s SettingsThe Administrator or a Super User can change other users’ settin

Chapter 5: Management with the CLU227Changing Your Own User SettingsEach user can change their display name and email address.To change your user sett

VTrak E-Class Product Manual2286. Highlight New Password and type a new password.Maximum 31 characters. Use letters, numbers, and underscore.7. Highli

Chapter 5: Management with the CLU229Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (pag

VTrak E-Class Product Manual230To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter.Making SLP SettingsBy def

Chapter 5: Management with the CLU231Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started.To make Tel

Chapter 1: Introduction to VTrak7LUN Masking and Mapping: Supports multiple hosts.Disk Data Formats: Supports Disk Data Format (DDF) for industry-wide

VTrak E-Class Product Manual232Making SNMP SettingsBy default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal st

Chapter 5: Management with the CLU2332. Highlight Software Management and press Enter.3. Highlight SNMP and press Enter.4. Highlight Trap Sinks and pr

VTrak E-Class Product Manual234To make CIM service settings:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlig

Chapter 5: Management with the CLU235Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To make Nets

VTrak E-Class Product Manual236The selected level and all higher severity levels of severity will be reported. See Table 4 on page 236.8. Press Ctrl-A

Chapter 5: Management with the CLU237Flashing through TFTPUse this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on p

VTrak E-Class Product Manual238Viewing Flash Image InformationFlash image information refers to the package of firmware components running on your VTr

Chapter 5: Management with the CLU239Clearing StatisticsThis function clears the statistical counts for the RAID controller, Fibre Channel ports, SAS

VTrak E-Class Product Manual240Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items you se

Chapter 5: Management with the CLU241Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the following pro

VTrak E-Class Product Manual8SpecificationsE610f and E610sVoltage: 100–240 VAC Auto-ranging.Current (maximum): 8 A @ 100 VAC or 4 A @ 240 VAC Current

VTrak E-Class Product Manual242To shutdown the RAID subsystem:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highl

Chapter 5: Management with the CLU243Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one of the following proc

VTrak E-Class Product Manual244Starting up the VTrak – Serial ConnectionTo start the RAID subsystem:1. Manually turn on the power supply switches on t

Chapter 5: Management with the CLU245Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following procedure

VTrak E-Class Product Manual2466. Close your SSH session.7. Wait about two minutes.8. Re-establish your SSH connection to the VTrak CLU.See “Making a

Chapter 5: Management with the CLU247Making Buzzer SettingsThe buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on p

VTrak E-Class Product Manual248

249Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (below)• Updating the Firmware in the CLU (pa

VTrak E-Class Product Manual250Updating Firmware from TFTP ServerTo update the firmware from a TFTP server:1. Click the Subsystem icon in Tree View.

Chapter 6: Maintenance251Updating Firmware from your PCTo update the firmware from your PC:1. Click the Subsystem icon in Tree View. 2. Click the Ad

Chapter 1: Introduction to VTrak9Dimensions (H x W x D): 8.8 x 44.4 x 56.1 cm (3.5 x 17.5 x 22.1 in)Net Weight: 22 kg (49 lb) without drives, 28 kg (6

VTrak E-Class Product Manual252Restarting – Single RAID SubsystemTo restart a single subsystem:1. Click the Subsystem icon in Tree View. 2. Click th

Chapter 6: Maintenance2537. If you have other VTrak RAID Subsystems, repeat the same procedure for each of them.As each controller shuts down, your We

VTrak E-Class Product Manual254Updating the Firmware in the CLUA firmware update consists of the following actions:• Downloading the Firmware Image Fi

Chapter 6: Maintenance2552. Highlight Flash through TFTP and press Enter.3. Highlight TFTP Server and type the IP address of your TFTP server in the f

VTrak E-Class Product Manual256To restart the multiple subsystems:1. From the Main Menu, highlight Additional Info and Management, and press Enter.2.

Chapter 6: Maintenance257Restarting – RAID with JBOD Expansion, SSHTo restart the multiple subsystems:1. From the Main Menu, highlight Additional Info

VTrak E-Class Product Manual2584. Press Y to continue.The screen will display shutdown and startup functions.5. When the Login: prompt appears, log in

Chapter 6: Maintenance259Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually serviceable parts.

VTrak E-Class Product Manual260Figure 2. Replacing an E310f/s power supplyThis completes the power supply replacement procedure.Replacing a Cooling Un

Chapter 6: Maintenance261Figure 4. Removing a cooling unit from the E610f/sFigure 5. Removing a cooling unit from the E310f/s4. Loosen the thumbscrew

VTrak E-Class Product Manual10GOST-R StatementIRAM StatementKCC Statementɉɪɟɞɭɩɪɟɠɞɟɧɢɟ. Ⱦɚɧɧɵɣ ɩɪɨɞɭɤɬ ɨɬɧɨɫɢɬɫɹ ɤ ɤɥɚɫɫɭ A. ȼ ɞɨɦɚɲɧɢɯɭɫɥɨɜɢɹɯ ɨɧ ɦɨ

VTrak E-Class Product Manual262Figure 7. Loosen the thumbscrews and remove the cover (E310f/s)6. Lift the fan or blower off the mounting pins and deta

Chapter 6: Maintenance263Figure 9. The E310f/s blower and its electrical connector7. Attach the electrical connector of the new fan blower and set the

VTrak E-Class Product Manual264Figure 11. Positioning the blower onto the mounting pins, pointed outward Be sure the blower points outward, towards th

Chapter 6: Maintenance265Replacing a Cache BatteryThe cache battery is located inside the cooling unit. The battery assembly is replaced as an individ

VTrak E-Class Product Manual266Figure 14.Removing the cooling unit from the enclosure from the E610f/sFigure 15.Removing the cooling unit from the enc

Chapter 6: Maintenance267Figure 17.Loosen the thumbscrews and remove the cover (E310f/s)5. Remove the two screws holding the battery assembly in place

VTrak E-Class Product Manual268Figure 19. Removing the battery assembly (E310f/s)7. Lift the battery assembly out of the cooling unit. 8. Place a new

Chapter 6: Maintenance269Replacing a RAID Controller – Dual ControllersThe RAID Controller monitors and manages the logical drives. When this controll

VTrak E-Class Product Manual270Replacing a RAID Controller – Single ControllerThe RAID Controller monitors and manages the logical drives. When this c

Chapter 6: Maintenance2713. Connect the Fibre Channel or SAS cables, management, serial and power cables.4. Turn on the power supply switches.The VTra

11Chapter 2: VTrak InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak in a Rack (page 12)• Installing

VTrak E-Class Product Manual272

273Chapter 7: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• “Choosing a RAID Level” on page 284• “Choo

VTrak E-Class Product Manual274RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the sectors o

Chapter 7: Technology Background275RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

VTrak E-Class Product Manual276RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of mor

Chapter 7: Technology Background277RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VTrak E-Class Product Manual278RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives along

Chapter 7: Technology Background279RAID 10 – Mirror + StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can in

VTrak E-Class Product Manual280RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physic

Chapter 7: Technology Background281RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

iiiContentsChapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . .

VTrak E-Class Product Manual12Mounting VTrak in a Rack The VTrak subsystem installs into your rack using the supplied mounting rails. You can also use

VTrak E-Class Product Manual282RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in

Chapter 7: Technology Background283RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 log

VTrak E-Class Product Manual284Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array. The f

Chapter 7: Technology Background285RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

VTrak E-Class Product Manual286RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General fileserverRAID 50Recomme

Chapter 7: Technology Background287Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

VTrak E-Class Product Manual288• Linux operating systems with the 2.4 kernel do not support variable sector sizes. For these OSes, always choose the d

Chapter 7: Technology Background289Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

VTrak E-Class Product Manual290The write policy automatically changes to Write Thru. When the battery comes back online, the write policy automaticall

Chapter 7: Technology Background291• Set Redundancy Type to Active-Active.See “Setting Redundancy for the Subsystem” on page 64 or page 172• Enable Ca

Chapter 2: VTrak Installation13Figure 1. VTrak E610f/s mounted in a rack with the supplied rails To install the VTrak subsystem into a rack with the s

VTrak E-Class Product Manual292Automatic is the default and preferred setting because it will balance the logical drive assignments for you.When you c

Chapter 7: Technology Background293Capacity CoercionThis feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 10, 50, and 60). It is

VTrak E-Class Product Manual294Hot Spare Drive(s)A hot spare is a disk drive that is connected to the disk array system but is not assigned as a membe

Chapter 7: Technology Background295is done, your disk array will have a different RAID level and/or a larger capacity. See “Migrating a Disk Array” on

VTrak E-Class Product Manual296RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logical

Chapter 7: Technology Background297RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

VTrak E-Class Product Manual298RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:When you migrate RAID 10 logic

Chapter 7: Technology Background299RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:You can add physical drive

VTrak E-Class Product Manual300Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA format.

Chapter 7: Technology Background301At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical drive• De

VTrak E-Class Product Manual14Figure 2. Rack mount assembly diagramInside of postRack front postRail attaching screws(not included)Alignment pinstwo o

VTrak E-Class Product Manual302Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to

Chapter 7: Technology Background303TransitionThe Transition feature enables you to specify “permanent” spare drives for your VTrak subsystem. Transiti

VTrak E-Class Product Manual304In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4

Chapter 7: Technology Background305Automatic TransitionAt this juncture, you would replace the failed drive in slot 3 with a new one of the same or gr

VTrak E-Class Product Manual306

307Chapter 8: TroubleshootingThis chapter covers the following topics:• VTrak is Beeping (below)• LEDs Display Amber or Red (page 309)• CLU Reports a

VTrak E-Class Product Manual308When the alarm sounds:• Check the front and back of VTrak for red or amber LEDs, as described above.• If email notifica

Chapter 8: Troubleshooting309LEDs Display Amber or RedFront PanelWhen the power is switched on, the LEDs on the front of the VTrak will light up. Figu

VTrak E-Class Product Manual310See page 249 for more information about field-replaceable components. See page 339 for a discussion of critical and off

Chapter 8: Troubleshooting311Figure 4. VTrak E610f rear viewFigure 5. VTrak E610s rear viewMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/sMgmtUPS1152008 N 1

Chapter 2: VTrak Installation15Installing Disk DrivesYou can populate the VTrak with SAS or SATA hard disk drives. For optimal performance, install ph

VTrak E-Class Product Manual312Figure 6. VTrak E310f rear view Figure 7. VTrak E310s rear viewFigure 8. Battery and Fan LEDs (left: E610f/s, right: E3

Chapter 8: Troubleshooting313Under normal conditions, the power supply and fan LEDs should display green. To check a component’s installation, follow

VTrak E-Class Product Manual314Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with

Chapter 8: Troubleshooting315CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check based on the sound

VTrak E-Class Product Manual316Table 1 Event severity levelsChecking a Reported ComponentIn this example, let us check disk array status. 1. Open the

Chapter 8: Troubleshooting317[Locate Disk Array]Save Settings [CTRL-A]Restore Settings [CTRL-R]Return to Previous MenuFrom this screen:• Highlight Phy

VTrak E-Class Product Manual318WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monito

Chapter 8: Troubleshooting319Figure 13.The Event Log• Keeps a record in the Event Log.• Displays full information in Management View.

VTrak E-Class Product Manual320Figure 14.A failed disk drive shown in Management ViewAlso see these troubleshooting topics:• “Event Notification Respo

Chapter 8: Troubleshooting321Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding it

VTrak E-Class Product Manual16Figure 4. VTrak E310f/s drive slot numberingInstall all of the drive carriers into the VTrak enclosure to ensure proper

VTrak E-Class Product Manual322 Reported Event Corrective ActionBatteryBattery is inserted No action is required.Battery charging has failed Replace t

Chapter 8: Troubleshooting323ControllerThe controller parameter(s) are changed by userNo action is required.The controller is reset by Watch Dog timer

VTrak E-Class Product Manual324Controller is startedNo action is required.Controller is set to Active ModeController is set to Standby ModeController

Chapter 8: Troubleshooting325Controller was placed on reset during Fail Over processingNo action is required.Partner Controller was placed on reset du

VTrak E-Class Product Manual326Drive-interface diagnostics has passed No action is required.Drive-interface diagnostics has failed Restart the VTrak.

Chapter 8: Troubleshooting327Fibre Channel link is upNo action is required.Fibre Channel link is downFibre Channel controller settings have changedFir

VTrak E-Class Product Manual328Host-interface controller has received a “clear task set” command.No action is required.Host-interface controller has r

Chapter 8: Troubleshooting329JBODJBOD system connected No action is required.JBOD system either is removed or malfunctionedCheck Expander firmware and

VTrak E-Class Product Manual330Quick Logical Drive Initialization is queuedNo action is required.A new logical drive has been createdLogical drive has

Chapter 8: Troubleshooting331Online capacity expansion has resumedNo action is required.Online capacity expansion has stopped If this action was not i

Chapter 2: VTrak Installation17• Install two screws per adapter.• Snug each screw. Be careful not to over tighten.4. Reinstall the drive carrier into

VTrak E-Class Product Manual332Physical disk assigned as global spareNo action is required.Global Spare has been deletedPhysical Disk is no longer ass

Chapter 8: Troubleshooting333A physical drive page 0 settings have been changedNo action is required.A physical drive page 1 settings have been change

VTrak E-Class Product Manual334PSU 12V/5V/3.3V power is within the normal rangeNo action is required.PSU is critical. This may cause instability of th

Chapter 8: Troubleshooting335Migration has cleared stale NV WatermarkNo action is required.Array was made incomplete due to missing NV WatermarkIf the

VTrak E-Class Product Manual336Redundancy Check task is stopped internallyRestore the disk array to functional status.Redundancy check is started on u

Chapter 8: Troubleshooting337Stripe Level MigrationStripe Level migration is startedNo action is required.Stripe Level migration is completedStripe Le

VTrak E-Class Product Manual338TransitionTransition is startedNo action is required.Transition is completedTransition is paused Resume transition when

Chapter 8: Troubleshooting339Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive i

VTrak E-Class Product Manual340After the disk array rebuilds itself using the spare drive, you must replace the failed drive.To set up a spare drive,

Chapter 8: Troubleshooting341Figure 15.Drive carrier LEDsDuring rebuilding, you can still read and write data to the logical drive. However, fault tol

VTrak E-Class Product Manual18Figure 7. SAS drive mounted in a drive carrier CautionVTrak supports disk drive hot-swapping. To avoid hand contact wit

VTrak E-Class Product Manual342Incomplete ArrayAn incomplete array can result from any of the following conditions:• The NVRAM watermark for the RAID

Chapter 8: Troubleshooting343Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or sector.See “

VTrak E-Class Product Manual344Because the setting for migration under NVRAM requires special access, most users will not encounter this condition.Phy

Chapter 8: Troubleshooting345Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

VTrak E-Class Product Manual346OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to disk dr

Chapter 8: Troubleshooting347 Power SuppliesVTrak subsystems are equipped with redundant power supplies. The advantage of dual power supplies is that,

VTrak E-Class Product Manual348Controller Enters Maintenance ModeFor VTraks with two controllers, one of the controllers will enter maintenance mode i

Chapter 8: Troubleshooting349Taking a Controller out of Maintenance ModeIf you shut down the VTrak in the process of correcting the problem, the contr

VTrak E-Class Product Manual350Telnet ConnectionThis procedure requires you to know the IP address of the controller.To clear maintenance mode using a

Chapter 8: Troubleshooting351Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this Pro

Chapter 2: VTrak Installation19Making Management and Data ConnectionsExamples of VTrak configurations include:• Fibre Channel SAN (below)• Fibre Chann

VTrak E-Class Product Manual352your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address.

Chapter 8: Troubleshooting353SAS ConnectionsFaulty SAS connections are suspected when the link port counter reports a large number of bad link errors.

VTrak E-Class Product Manual354Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenly you can no

Chapter 8: Troubleshooting355Unsaved Data in the Controller CacheAn LED (marked with the icon) is provided to inform you that there is data in the c

VTrak E-Class Product Manual356

357Chapter 9: SupportThis chapter covers the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 359)• Limited W

VTrak E-Class Product Manual358With other Promise VTraks, I used a server’s IP address in WebPAM PRO to connect with the RAID subsystem. Why is this V

Chapter 9: Support359What happens if a logical drive goes critical?On the front of VTrak, the logical drive LED turns amber and the buzzer sounds (if

VTrak E-Class Product Manual360The NetherlandsGermanyItalyE-mail Support e-Support On-LineFax Support +31 0 40 256 9463 Attn: Technical SupportPhone S

Chapter 9: Support361Taiwan China E-mail Support e-Support On-LineFax Support +886 3 578 2390 Attn: Technical SupportPhone Support +886 3 578 2395 ext

VTrak E-Class Product Manual20Figure 8. VTrak E610f and E310f data and management portsFigure 9. FC SAN data and management connections ImportantJ830

VTrak E-Class Product Manual362Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the p

Chapter 9: Support363Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer syste

VTrak E-Class Product Manual364Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about yo

Chapter 9: Support365You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper t

VTrak E-Class Product Manual366

367Appendix A: Useful InformationThe appendix covers the following topics:• SNMP MIB Files (below)• Adding a Second Controller (page 367)SNMP MIB File

VTrak E-Class Product Manual3683. Carefully slide the new controller into the slot until the handle locks in place. 4. Attach your data and management

Appendix A: Useful Information369Obtain AAMUX adapters though Promise Technology. Also see “Installing Disk Drives” on page 15.Installing a Second Cac

VTrak E-Class Product Manual370Figure 3. E310f/s cache battery installation8. Place the top section of the cooling unit onto the bottom section and ti

371Appendix B: Multipathing on WindowsThe appendix covers the following topics:• Before You Begin (below)• Installing PerfectPath (page 372)• Verifyin

Chapter 2: VTrak Installation21Fibre Channel DASFibre Channel direct attached storage (DAS) requires:• Two Fibre Channel HBA cards in the Host PC or S

VTrak E-Class Product Manual372Installing PerfectPathTo install the PerfectPath software:1. Download the PerfectPath installer file from the Promise w

Appendix B: Multipathing on Windows373Verifying InstallationBefore you can verify PerfectPath installation:• Your Host PC must have multiple data-path

VTrak E-Class Product Manual3744. Under Disk drives, look for “Promise VTrak Multi-Path Disk Device” at the top of the Disk drives list. See Figure 1.

Appendix B: Multipathing on Windows375Running Perfect Path ViewRunning PerfectPath View includes these functions:• Starting PerfectPath View (page 375

VTrak E-Class Product Manual376Monitoring Your LUNs and PathsMonitoring your LUNs and Paths includes these functions:• Viewing LUN Properties (page 37

Appendix B: Multipathing on Windows377To view a single LUN and all of its Paths:1. Click the LUN in Tree View.2. Click the Properties tab.The Proper

VTrak E-Class Product Manual378Viewing Path PropertiesTo view Path properties:1. Click a Path in Tree View.2. Click the Properties tab.The Propertie

Appendix B: Multipathing on Windows379Viewing LUN Performance StatisticsTo view performance statistics for a LUN:1. Click a LUN in Tree View.2. Clic

VTrak E-Class Product Manual380The Performance tab reports the state and cumulative counts for a specific path.Move the scroll bar or expand the windo

Appendix B: Multipathing on Windows381Viewing EventsClick the Events tab to view MPIO related events. The data includes: Move the scroll bar or expand

VTrak E-Class Product ManualivChapter 3: VTrak Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Setting up the Serial C

VTrak E-Class Product Manual22Figure 11. FC DAS data and management connections ImportantJ830s and J630s IN and OUT ports are labeled differently fro

VTrak E-Class Product Manual382Features and SettingsFeatures and Settings include the following functions:• Automatic Load Balancing for Failover Poli

Appendix B: Multipathing on Windows383Load Balance PolicyLoad Balance Policy is a method of equalizing the I/O traffic over each path by systematicall

VTrak E-Class Product Manual3844. Take the action appropriate for your policy selection.• For Round Robin and Least Queue Depth, no action is required

Appendix B: Multipathing on Windows3854. Click the Apply button.5. Click the OK button in the confirmation box.The new setting takes effect immediatel

VTrak E-Class Product Manual386Performance Tab Refresh RateRefresh Rate refers to the number of seconds between refreshes of the data reported on the

Appendix B: Multipathing on Windows3874. Click the Apply button.The new setting takes effect immediately.See also:• “Load Balance Policy” on page 383.

VTrak E-Class Product Manual388System information supplies information about the Host PC or Server, including:Saving System InformationTo save the cur

Appendix B: Multipathing on Windows389TroubleshootingIf you see no LUNs in the PerfectPath GUI, or no Multi-Path Disk Devices under Disk drives (see F

VTrak E-Class Product Manual390Updating PerfectPathTo update your PerfectPath software to the latest version:1. Download the new PerfectPath installat

Appendix B: Multipathing on Windows391Repairing PerfectPathTo implement this procedure, you must use the same PerfectPath.exe installer file that you

Chapter 2: VTrak Installation23Fibre Channel with JBOD ExpansionTo expand the number of disk drives:1. Connect the SAS expansion port on the E610f or

VTrak E-Class Product Manual392Removing PerfectPathPreferred MethodTo remove the PerfectPath software:1. From the Start menu, choose Programs > Per

393Appendix C: Multipathing on LinuxThe appendix covers the following topics:• Before You Begin (below)• Task 1: Meeting Package Requirements (page 39

VTrak E-Class Product Manual394Task 1: Meeting Package RequirementsThe latest device mapper and multipath packages must be loaded onto your Linux host

Appendix C: Multipathing on Linux395Installing PackagesThe easiest and most effective way to install the device mapper and multipath tool is during OS

VTrak E-Class Product Manual396device-mapper-multipath-0.4.7-12.el5RHEL 5.2:device-mapper-1.02.24-1.el5device-mapper-multipath-0.4.7-17.el5RHEL 5.3:de

Appendix C: Multipathing on Linux397SLES 10:multipath-tools-0.4.6-25.8.rpmSLES 10 SP1:multipath-tools-0.4.7-34.18SLES 10 SP2:multipath-tools-0.4.7-34.

VTrak E-Class Product Manual398Task 2: Preparing the Configuration FileTo setup multipathing with VTrak, or any other subsystem, you must provide the

Appendix C: Multipathing on Linux3994. Edit the file to include the following lines under devices:devices {device {vendor "Promise"product &

VTrak E-Class Product Manual400Task 3: Making Initial Host SettingsAfter the packages and configuration file are installed, the Host is ready to accep

Appendix C: Multipathing on Linux401If the module is loaded, the system returns:dm_multipath 215770 (or a similar message)3. Verify that the device ma

VTrak E-Class Product Manual24Fibre Channel SAN – No Single Point of Failure – JBOD ExpansionA Fibre Channel SAN with no single point of failure requi

VTrak E-Class Product Manual402Task 4: Create and Configure DevicesThis step applies the settings from the multipath.config file to the Host.1. Open a

Appendix C: Multipathing on Linux403Task 5: Setting-up ALUAAsymmetric Logical Unit Access (ALUA) is a new feature on VTrak. VTrak supports ALUA on the

VTrak E-Class Product Manual404#> rpm -ev multipath-tools-xxx#> rpm -ivh multipath-tools-0.4.7-34.50.10.ass.fix.i586(x86_64).rpm• Force install

Appendix C: Multipathing on Linux405RPM Packages and Documents for Linux MPIOPromise provides RPM packages and multipath.conf files for Linux support

VTrak E-Class Product Manual406Linux MPIO: Known IssuesWith a Fibre Channel switch, a dev_loss_tmo value set too small can result in loss of the path

Appendix C: Multipathing on Linux407Sample multipath.conf FileBelow is a complete multipath.conf file for VTrak.If you have no other multipath devices

VTrak E-Class Product Manual408

409IndexNumerics10GB Truncate 123, 177, 2932 TB Limitation 288, 358AAAMUX adapter 16, 368about this manual 1Active-Active 64, 172, 368adaptive writeba

VTrak E-Class Product Manual410capacity, specify for logical drive 51, 143, 147, 192, 199CE statement 9change RAID level 148, 196, 294check table, log

Index411data port, SAS 90data/cascade port, SAS 90date and time, subsystem 41, 43, 65, 174DB9 connector 36dedicated spare drive 160, 161, 162, 201, 20

Chapter 2: VTrak Installation253. Connect the SAS data OUT port on LEFT I/O module of the first JBOD unit to the SAS data IN port on LEFT I/O module o

VTrak E-Class Product Manual412enclosure, cont.temperature 126, 179topology 126, 183view 125, 179voltage 126, 179, 182error block threshold 70, 217eve

Index413GOST-R statement 10Group Rounding 123, 177, 293HHBA cardFibre Channel 19, 21, 24SAS 27, 29, 33Head Unit 125, 126, 184, 250, 251, 254heartbeat

VTrak E-Class Product Manual414LED, cont.cooling unit 313dirty cache 121, 178, 314, 355disk status 38, 125, 310, 339, 340, 341Ethernet connector 352fa

Index415MMAC address 40main menu, CLU 168maintenance mode 41, 44, 82, 208, 348management port, virtual 40Media Patroldefined 301enable 50, 70, 143, 19

VTrak E-Class Product Manual416passwordCLI/CLU 39, 168CLU 227WebPAM PROe 46, 54, 79pathperformance statistics 379properties 378verification 384Pause O

Index417portcircle icon 90diamond icon 90SAS data IN 23, 24, 27, 29, 32, 33SAS data OUT 23, 25, 29, 32SAS expansion 23, 24, 32, 33port settingsFibre C

VTrak E-Class Product Manual418RAID levels, cont.RAID 60applications 286description 282read cachephysical drive 132, 185policy 51, 144, 147, 155, 193,

Index419restore default settings 114, 240returning product for repair 364revertible spare drive 151, 160, 161, 162, 201, 202, 303RJ11-to-DB9 cable 11,

VTrak E-Class Product Manual420SLPservice 99, 230settings 99, 230SMARTerror 336log 134setting 123, 177SNMPMIB files 367service 103, 232settings 102, 2

Index421synchronizationdisk array 145, 194logical drive 153, 154new logical drive 148rate 70, 217reported events 337synchronizing NTP 66, 175system in

VTrak E-Class Product Manual26Figure 14.FC data connections for no single point of failure with JBOD expansionMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/

VTrak E-Class Product Manual422list of all logical drives 164, 204lock status 73, 173LUN map 94, 220LUN performance statistics 379LUN properties 376MP

Chapter 2: VTrak Installation27SAS DAS.Serial Attached SCSI (SAS) Direct Attached Storage (DAS) requires:• Two SAS HBA cards in the Host PC or Server•

VTrak E-Class Product Manual28Figure 16.SAS DAS data and management connections ImportantJ830s and J630s IN and OUT ports are labeled differently fro

Chapter 2: VTrak Installation29SAS Cascaded StorageSerial Attached SCSI (SAS) Cascaded storage requires:• One SAS HBA card in the Host PC or Server• A

VTrak E-Class Product Manual30Figure 18.SAS Cascaded data connections ImportantJ830s and J630s IN and OUT ports are labeled differently from J610s an

Chapter 2: VTrak Installation31Figure 19.SAS Cascaded management and data connections ImportantJ830s and J630s IN and OUT ports are labeled different

ContentsvChapter 4: Management with WebPAM PROe, cont.Working with Subsystems, cont.Setting Redundancy for the Subsystem . . . . . . . . . . . . . .

VTrak E-Class Product Manual32SAS with JBOD ExpansionTo expand the number of disk drives:1. Connect the SAS expansion port on the E610s or E310s contr

Chapter 2: VTrak Installation33SAS DAS – No Single Point of Failure – JBOD ExpansionSerial Attached SCSI (SAS) Direct Attached Storage (DAS) with no s

VTrak E-Class Product Manual344. Connect the SAS data OUT port on RIGHT I/O module of the first JBOD unit to the SAS data IN port on RIGHT I/O module

Chapter 2: VTrak Installation35Figure 22.SAS data connections for no single point of failure with JBOD expansionMgmtUPS1152008 N 1MgmtUPS1152008 N 1OI

VTrak E-Class Product Manual36Setting Up Serial Cable ConnectionsSerial communication enables the Command Line Interface (CLI) and Command Line Utilit

Chapter 2: VTrak Installation37Connecting the PowerPlug the power cords and turn on the switches on both power supplies.When the power is switched on,

VTrak E-Class Product Manual38Figure 25.VTrak disk drive carrier LEDsAfter a few moments the Power/Activity LED should display Green. If there is no d

39Chapter 3: VTrak SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (pag

VTrak E-Class Product Manual40Choosing DHCP or a Static IP AddressWhen you setup your VTrak, you have the option of:• Enabling DHCP and letting your D

Chapter 3: VTrak Setup41Setting up VTrak with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli

VTrak E-Class Product ManualviChapter 4: Management with WebPAM PROe, cont.Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual42In the above example, the Maintenance Mode IP addresses and subnet mask are included as examples only. Your values will

Chapter 3: VTrak Setup43Setting up VTrak with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears.Figur

VTrak E-Class Product Manual44Making Management Port settingsManual IP settingsTo make Management Port settings manually:1. Press the arrow keys to hi

Chapter 3: VTrak Setup455. Press Ctrl-A to save your settings.Making Manual Settings1. From the CLU Main Menu, highlight Network Management and press

VTrak E-Class Product Manual46Setting Up WebPAM PROeSetting up WebPAM PROe consists of the following actions:• Logging into WebPAM PROe (below)• Choos

Chapter 3: VTrak Setup474. Click the Login button.Figure 2. WebPAM PROe log-in screenAfter sign-in, the WebPAM PROe opening screen appears. If there a

VTrak E-Class Product Manual48Figure 3. Clicking “Language” on the WebPAM PROe HeaderCreating a Disk ArrayOn a newly activated VTrak subsystem, there

Chapter 3: VTrak Setup49AutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Disk Arrays – The number of phy

VTrak E-Class Product Manual504. Click the Update button.Or check the Automatic Update box and updates will occur automatically.The following paramete

Chapter 3: VTrak Setup51Step 2 – Logical Drive Creation1. Optional. Enter an alias for the logical drive in the field provided.Maximum of 31 character

ContentsviiChapter 4: Management with WebPAM PROe, cont.Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual52Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logout on the

53Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:• Logging into WebPAM PROe (page 54)• Choosing a Language (page 56)•

VTrak E-Class Product Manual54Logging into WebPAM PROeIn order to log into WebPAM PROe, you must first setup a network connection between your Host PC

Chapter 4: Management with WebPAM PROe55Figure 1. The WebPAM PROe log-in screen

VTrak E-Class Product Manual56Choosing a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Korean, Traditional Chinese, and

Chapter 4: Management with WebPAM PROe57Perusing the InterfaceWebPAM PROe is browser-based RAID management software with a graphic user interface.Figu

VTrak E-Class Product Manual58Using the HeaderThe Header contains the following items:• Language – See “Choosing a Language” on page 56.• View – See “

Chapter 4: Management with WebPAM PROe59Figure 4. WebPAM PROe Tree View The Administrative Tools section is different for the Administrator and Super

VTrak E-Class Product Manual60Function Tabs control specific actions and processes. This window changes depending on which item you choose in Tree Vie

Chapter 4: Management with WebPAM PROe61• If the triangle points downward, the column is sorted high-to-low or new-to-oldClick the link a second time

VTrak E-Class Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Managing UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual62Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into

Chapter 4: Management with WebPAM PROe63Working with SubsystemsA VTrak subsystem is identified by its Management Port IP address. Subsystem functions

VTrak E-Class Product Manual64Viewing Subsystem InformationTo view information about a subsystem, click the Subsystem icon in Tree View. The Informa

Chapter 4: Management with WebPAM PROe65Setting Cache Mirroring for the SubsystemThis option applies only to subsystems with two controllers. To use C

VTrak E-Class Product Manual66• When you synchronize manuallyTo make NTP settings for the subsystem:1. In Tree View, click the Subsystem icon.2. Fro

Chapter 4: Management with WebPAM PROe67• Event ID – The hexadecimal number that identifies the specific type of event• Severity – See Table 2 on page

VTrak E-Class Product Manual68Clearing the Runtime Event LogTo clear the runtime event log:1. In Tree View, click the Subsystem icon.2. In Managemen

Chapter 4: Management with WebPAM PROe69Saving NVRAM EventsTo save the NVRAM event log as a text file:1. In Tree View, click the Subsystem icon.2. I

VTrak E-Class Product Manual70Making Background Activity SettingsTo make settings for background activities:1. In Tree View, click the Subsystem ico

Chapter 4: Management with WebPAM PROe71Running Background ActivitiesTo run a background activity from the Background Activities tab:1. In Tree View,

ContentsixChapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .165Initial Connection . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual723. Choose the Array and Source physical drive.The source drive is the physical drive at risk of failure.4. Choose the Ta

Chapter 4: Management with WebPAM PROe73Or, choose a specific end date. The default is today's date. 7. For Redundancy Check only:• Choose the Au

VTrak E-Class Product Manual74Setting the LockThe lock prevents other sessions (including by the same user) from making a configuration change to the

Chapter 4: Management with WebPAM PROe75To release the lock for this subsystem:1. Click the Subsystem icon Tree View. 2. Click the Lock tab in Manag

VTrak E-Class Product Manual76Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing User Inform

Chapter 4: Management with WebPAM PROe77Maximum of 31 characters, no spaces. A password is optional. If you do not specify a password, log into WebPAM

VTrak E-Class Product Manual786. Under the subheadings, choose the lowest level of Severity to be reported for each event. See Table 4 on page 78.7. C

Chapter 4: Management with WebPAM PROe79Changing Your Own User SettingsTo change your own user settings:1. Log into WebPAM PROe under your own user na

VTrak E-Class Product Manual80Changing Your Own PasswordTo set or change your own password:1. Log into WebPAM PROe under your own user name.2. Click t

Chapter 4: Management with WebPAM PROe81Logging out Other UsersTo log out other users:1. Log into WebPAM PROe as the Administrator or a Super User.2.