Promise Technology Network Device EX8654 User Manual

SUPERTRAK EX4650, EX8650,EX8654, EX8658USER MANUALVersion 1.1

SuperTrak EX Series User ManualxChapter 5: Management with WebPAM PRO, cont.Managing Disk Arrays, cont.Creating a Disk Array – Express Configuration

SuperTrak EX Series User Manual88Figure 3. WebPAM PRO Tree View The Administrative Tools section is different for the Administrator and Super Users th

Chapter 5: Management with WebPAM PRO89Choosing a Display LanguageWebPAM PRO displays in the following languages:To change the display language:1. Cli

SuperTrak EX Series User Manual90You can also view events by clicking the Subsystems icon in Tree View, then clicking the Event tab in Management Vi

Chapter 5: Management with WebPAM PRO91 Figure 4. The Storage Network appears in Tree ViewTo view the Storage Network, click Show Storage Network in t

SuperTrak EX Series User Manual92Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing User Inf

Chapter 5: Management with WebPAM PRO93You can also set user privilege under Subsystem/Host Management. See “Setting User Privilege” on page 97 and “S

SuperTrak EX Series User Manual948. Click the Submit button. Creating a UserTo create a user:1. Log into WebPAM PRO as the Administrator or a Super Us

Chapter 5: Management with WebPAM PRO952. Click the Administrative Tools icon. 3. Click the User Management icon.4. Click the Delete tab in Manage

SuperTrak EX Series User Manual96Working with Subsystem/Host ManagementSubsystem/Host Management includes the following functions:• Viewing Subsystem/

Chapter 5: Management with WebPAM PRO975. Do one of the following actions:• To create an in-band connection: Type the Host PC’s IP address into the ad

ContentsxiChapter 6: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .155Introduction to RAID . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual983. click the IP address link of the Subsystem or Host you want to access.4. Beside the name of the user whose privile

Chapter 5: Management with WebPAM PRO99Managing Software ServicesSoftware Services include the following functions:• Viewing Service Status (page 99)•

SuperTrak EX Series User Manual100The range is 1 to 1440 minutes. 15 minutes is the default.Session Time Out refers to the amount of time the connecti

Chapter 5: Management with WebPAM PRO101Setting up Extended SMTPTo make Extended SMTP settings:1. Click the Administrative Tools icon in Tree View.2

SuperTrak EX Series User Manual102Changing CIM Client SettingsThe CIM client is part of the WebPAM PRO Utility Server. The Utility Server can be insta

Chapter 5: Management with WebPAM PRO103Managing the HostThe Host is designated by its IP address:127.0.0.1. Host functions include:• Viewing Host Inf

SuperTrak EX Series User Manual104Managing the SubsystemSubsystem functions include:• Viewing Subsystem Information (page 104)• Clearing Statistical D

Chapter 5: Management with WebPAM PRO105Clearing Statistical DataUse this function to clear the statistical data registers for the controller, physica

SuperTrak EX Series User Manual1064. Navigate to the directory where you saved the upgrade file, then click the upgrade file, and click the Open butto

Chapter 5: Management with WebPAM PRO107• Fatal – Non-Recoverable error or failure has occurred Saving the Runtime Event LogThis function saves a copy

SuperTrak EX Series User ManualxiiChapter 6: Technology Background, cont.Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual108Severity DefinitionsEach event is marked with a level of severity.• Information – Information only, no action is req

Chapter 5: Management with WebPAM PRO109Viewing Current Background ActivitiesTo view the current background activities:1. Click the Subsystem icon i

SuperTrak EX Series User Manual1104. Highlight the following PDM trigger settings and type a value into the corresponding field:• Reassigned Block Thr

Chapter 5: Management with WebPAM PRO1113. In the next screen, click the Start button.Running PDMPredictive Data Migration (PDM) migrates data from th

SuperTrak EX Series User Manual1125. Click the option button for the Recurrence Pattern you want: •Daily •Weekly •Monthly6. Click the Next button.7. F

Chapter 5: Management with WebPAM PRO11310. For Redundancy Check only:• Choose the Auto Fix option. This feature attempts to repair the problem when i

SuperTrak EX Series User Manual114• Physical Drive List – Device number, model, type, capacity, location, operational status, and configuration• Disk

Chapter 5: Management with WebPAM PRO115Managing the ControllerThe RAID controller is the heart of the RAID storage system. Management of Controllers

SuperTrak EX Series User Manual116Controller information includes:• Controller ID (1 or 2)• Alias, if assigned*• Vendor• Model• Operational Status•Pow

Chapter 5: Management with WebPAM PRO117Controller information, continued:• SMART Polling Interval*• Write Back Cache Flush Interval*• Write Through

1Chapter 1: Introduction• About This Manual, below• Product Overview (page 2)• WebPAM PRO Management Software (page 3)Thank you for purchasing one of

SuperTrak EX Series User Manual118• Choose a coercion method from the Coercion Method dropdown menu. The choices are:•GBTruncate• 10GBTruncate• GRPRou

Chapter 5: Management with WebPAM PRO1193. Click the Controller icon. 4. Click the Battery tab in Management View. In normal operation, the operatio

SuperTrak EX Series User Manual1204. Click the Buzzer tab in Management View.5. Click the Sound button.The buzzer sounds a continuous tone.6. Click th

Chapter 5: Management with WebPAM PRO121Managing EnclosuresThis function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed

SuperTrak EX Series User Manual122Managing Physical DrivesManaging Physical Drives deals with the physical disk drives under the SuperTrak RAID contro

Chapter 5: Management with WebPAM PRO123To locate a physical drive in the enclosure, click the Locate PDx button. The LED for the carrier holding the

SuperTrak EX Series User Manual124The functions you enable here depend on whether the physical drives support those functions. See “Viewing Physical D

Chapter 5: Management with WebPAM PRO125Making Physical Drive SettingsThe only individual physical drive setting is an alias. An alias is optional. To

SuperTrak EX Series User Manual126Clearing Stale and PFA ConditionsThe Clear tab only appears when one or both conditions are present.• Stale – The ph

Chapter 5: Management with WebPAM PRO127Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 127)• L

SuperTrak EX Series User Manual2Product OverviewSuperTrak EX4650, EX8650, EX8654, and EX8658 are SAS and SATA RAID Controller cards. When used with We

SuperTrak EX Series User Manual128Promise EnclosuresTo locate a disk array in a VTrak JBOD enclosure, click the Locate DAx button. The disk status LED

Chapter 5: Management with WebPAM PRO129Creating a Disk Array – Automatic ConfigurationThe Disk Array – Automatic Configuration option enables you to

SuperTrak EX Series User Manual130Creating a Disk Array – Express ConfigurationThe Disk Array – Express Configuration option enables you to choose the

Chapter 5: Management with WebPAM PRO131• Logical Drives – The slot number of the logical drive(s), their RAID level, capacity, and stripe size • Spar

SuperTrak EX Series User Manual132Creating a Disk Array – Advanced ConfigurationThe Disk Array – Advanced Configuration option enables you to directly

Chapter 5: Management with WebPAM PRO133This value will be the data capacity of the first logical drive in your new disk array. If you specify less th

SuperTrak EX Series User Manual134Deleting a Disk ArrayThe Disk Arrays–Delete tab enables you to delete existing disk arrays.To delete a disk array:1.

Chapter 5: Management with WebPAM PRO135available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of t

SuperTrak EX Series User Manual136Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional.6. To

Chapter 5: Management with WebPAM PRO137The choices are Read Cache, Read Ahead, and No Cache. Read Ahead is the default. See “Choosing Cache Policy” o

Chapter 1: Introduction3WebPAM PRO Management SoftwareThe Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remot

SuperTrak EX Series User Manual138In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The chosen logical dis

Chapter 5: Management with WebPAM PRO139To set Migration priority, see “Making Background Activity Settings” on page 109.Rebuilding a Disk ArrayWhen y

SuperTrak EX Series User Manual140Running Media Patrol on a Disk ArrayMedia Patrol checks the magnetic media on physical drives. When it finds the spe

Chapter 5: Management with WebPAM PRO141Transitioning a Disk ArrayTransition is the process of replacing a revertible spare drive that is currently pa

SuperTrak EX Series User Manual1428. After the Transition is complete, move the physical drives comprising the disk array to their new locations. 9. C

Chapter 5: Management with WebPAM PRO143Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic representa

SuperTrak EX Series User Manual144function and your data is available. However, access will be slower due to the rebuilding operation. To create a log

Chapter 5: Management with WebPAM PRO1455. Click the Logical Drive icon. To specify an Alias or set the Read and Write Policies, click the Settings

SuperTrak EX Series User Manual146Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional.8. Fro

Chapter 5: Management with WebPAM PRO147To set Initialization priority, see “Making Background Activity Settings” on page 109.You can also start Initi

SuperTrak EX Series User Manual4If you do not have one of the above browsers, install the browser first and make it the default browser. Then install

SuperTrak EX Series User Manual1483. Click the Disk Array icon. 4. Click the Logical Drives icon5. Click the Logical Drive icon. 6. Click the Ch

Chapter 5: Management with WebPAM PRO149Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is ava

SuperTrak EX Series User Manual150Creating a Spare Drive To create a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives

Chapter 5: Management with WebPAM PRO151Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Dri

SuperTrak EX Series User Manual152Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a Spare C

Chapter 5: Management with WebPAM PRO153Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives under th

SuperTrak EX Series User Manual154Viewing Individual Logical Drive Information1. Click the Subsystem icon in Tree View. 2. Click the Logical Drive S

155Chapter 6: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 168)• Choosing Stripe Block Size (page 172)• Choosing S

SuperTrak EX Series User Manual156RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the sector

Chapter 6: Technology Background157RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

Chapter 1: Introduction5Displays status and error checking messages during bootupNotifies user of possible errors and allows for recovery of mirrored

SuperTrak EX Series User Manual158RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of

Chapter 6: Technology Background159RAID 5 – Block Striping with Distributed ParityRAID 5 organizes block data and parity data across the physical driv

SuperTrak EX Series User Manual160RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives al

Chapter 6: Technology Background161RAID 10 – Mirror / StripeMirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID 10 is simil

SuperTrak EX Series User Manual162RAID 50 – Striped Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physica

Chapter 6: Technology Background163RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

SuperTrak EX Series User Manual16415 2 7,835,5,54 3,4,4,45 3,3,3,3,316 2 8,835,5,64 4,4,4,45 3,3,3,3,4RAID 50 Logical DriveNo. of Drives No. of Axles

Chapter 6: Technology Background165RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks a

SuperTrak EX Series User Manual166RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logi

Chapter 6: Technology Background16718 2 9,936,6,64 4,4,5,519 2 9,1036,6,74 4,5,5,520 2 10,1036,7,74 5,5,5,55 4,4,4,4,4RAID 60 Logical DriveNo. of Driv

SuperTrak EX Series User Manual6Specifications• Low-profile printed circuit board• PCI-Express x8 Slot• Controller card dimensions (HWD):2.69 x 6.63 x

SuperTrak EX Series User Manual168Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your logical drive. The f

Chapter 6: Technology Background169RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

SuperTrak EX Series User Manual170RAID 6Recommended applications for RAID 6:• Accounting/Financial• Database servers• Any application requiring very h

Chapter 6: Technology Background171RAID 50Recommended applications for RAID 50:• File and Application Servers• Transaction Processing• Office applicat

SuperTrak EX Series User Manual172Choosing Stripe Block SizeYou set the stripe block size, also called block size, when you create a logical drive. Wi

Chapter 6: Technology Background173• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B s

SuperTrak EX Series User Manual174Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

Chapter 6: Technology Background175Without Capacity Coercion, the controller will not permit the use of a replacement physical drive that is slightly

SuperTrak EX Series User Manual176Whenever possible, having a hot spare drive in your RAID system is good protection against physical drive failure.Pa

Chapter 6: Technology Background177RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target RequirementsRAID 0 Ad

7Chapter 2: Installation• Unpacking the SuperTrak, below• Installing the SuperTrak Card (page 8)• Choosing the Physical Drives (page 14)• Creating a L

SuperTrak EX Series User Manual178RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logic

Chapter 6: Technology Background179RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

SuperTrak EX Series User Manual180RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:Target RequirementsRAID 0 N

Chapter 6: Technology Background181RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:RAID 60A RAID 60 Source lo

SuperTrak EX Series User Manual182Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA forma

Chapter 6: Technology Background183At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical drive• De

SuperTrak EX Series User Manual184Media PatrolMedia Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive. M

Chapter 6: Technology Background185the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks.When the table

SuperTrak EX Series User Manual186• The physical drive in channel 4 is a revertible spare drive.The physical drive in channel 2 fails. The disk array

Chapter 6: Technology Background187Automatic TransitionAt this juncture, you would replace the failed drive in channel 2 with a new drive of the same

SuperTrak EX Series User ManualiiCopyright© 2008 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technolog

SuperTrak EX Series User Manual8Installing the SuperTrak CardThe SuperTrak EX Controller card fits into any available 3.3-volt PCI-Express x8 slot. Yo

SuperTrak EX Series User Manual188The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The Super

Chapter 6: Technology Background189Critical & Offline Logical DrivesA fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical w

SuperTrak EX Series User Manual190• Sends email messages, per your configuration• Displays popup messages, per your configuration (below)• Keeps a rec

Chapter 6: Technology Background191With a Hot Spare DriveWhen a physical drive in a disk array fails and a spare drive of adequate capacity is availab

SuperTrak EX Series User Manual192After a successful rebuild: • The alarm is silent • The logical drive’s Operational Status as OK • The rebuilt physi

193Chapter 7: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 197)• Limited Warranty (page 199)• Returning the Product

SuperTrak EX Series User Manual194Can I use ATAPI devices on the SuperTrak EX Series? No. The SuperTrak EX Series Controller does not support ATAPI de

Chapter 7: Support195If I have a problem with one of the drives on the SuperTrak EX Series, how can I low-level format it to correct the problem? Do N

SuperTrak EX Series User Manual196Installation Issues (Capacity, Booting)How can I change the system boot sequence in order to boot from the SuperTrak

Chapter 7: Support197Why can’t I run WebPAM PRO in Konqueror? The Konqueror browser (Linux) does not support WebPAM PRO. Install a Netscape Navigator

Chapter 2: Installation9 Figure 1. SuperTrak EX4650 card Figure 2. SuperTrak EX8650 cardBBU module connectorCPU Fan connectorI2C/SMBus connectorActivi

SuperTrak EX Series User Manual198The NetherlandsGermanyItalyE-mail Support e-Support On-LineFax Support +31 (0) 40 256 9463 Attn: Technical SupportPh

Chapter 7: Support199Taiwan China Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery

SuperTrak EX Series User Manual200This warranty shall not apply to defects resulting from:a) improper or inadequate maintenance, or unauthorized modif

Chapter 7: Support201Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products, so the above l

SuperTrak EX Series User Manual202Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy

203Appendix A: Partition and FormatIn order for your operating system to recognize and work with the physical drives attached to your SuperTrak EX Con

SuperTrak EX Series User Manual2043. Click the Next button to start the Wizard.4. In the following windows, choose Disk 1 to Initialize. Do not choose

Appendix A: Partition and Format2056. Click the Next button to start the wizard.7. In the following windows, do the following actions. Click Next to m

SuperTrak EX Series User Manual206When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and

207Appendix B: Upgrades• Updating SuperTrak BIOS and Firmware (page 207)• Updating WebPAM PRO (page 208)Updating SuperTrak BIOS and FirmwareFollow thi

SuperTrak EX Series User Manual10 Figure 3. SuperTrak EX8654 card Figure 4. SuperTrak EX8658 card6. Attach the other end of the SAS multi-lane cable t

SuperTrak EX Series User Manual208Updating WebPAM PROFollow this procedure to upgrade the WebPAM PRO Software on your PC or server.Downloading the Web

209Appendix C: Battery Backup UnitThe Battery Backup Unit (BBU) maintains power to the cache on the SuperTrak EX Controller card, when a power failure

SuperTrak EX Series User Manual210Installing the BBU To install the BBU onto your SuperTrak EX Controller card in the Host PC:1. Power down your syste

Appendix C: Battery Backup Unit211 Figure 2. BBU module connectors on EX4650. Other models are similar 8. From the opposite side of the SuperTrak EX C

SuperTrak EX Series User Manual21210. Replace the screw holding the SuperTrak EX Controller card to the system case.11. Attach the SAS multi-lane cabl

213Appendix D: LED Backplane ConnectionsTo set up LED configuration for your enclosure or PC, make your backplane connections as shown below. You can

SuperTrak EX Series User Manual214 Figure 2. SuperTrak fault and activity LED connectionsFor status and behavior information, see the table on the fol

Appendix D: LED Backplane Connections215To set up your system for direct (fault and activity) LEDs, you must know how the SuperTrak’s firmware status

SuperTrak EX Series User Manual216

217IndexNumerics10GBTruncate 1742 TB limitation 173AAbout This Manual 1addhost 96subsystem 96Agent, WebPAM PRO 20, 97, 102aliascontroller 117disk arra

Chapter 2: Installation117. Optional. Repeat steps 5 and 6 for the second SAS port on the SuperTrak EX8650, EX8654, or EX8658 card.8. Optional. Attach

SuperTrak EX Series User Manual218Ddedicated spare drive 175degraded logical drive 143deletedisk array 63, 134Event Frame 90host 97logical drive 67, 1

Index219Extended SMTP 101Ffailed physical drive 189FAQsinstallation 196physical drives 194post installation 196pre-installation 193find failed physica

SuperTrak EX Series User Manual220Linuxinstalling drivers 51, 52installing WebPAM PRO 29listdisk arrays 61logical drives 64physical drives 59, 122sche

Index221overview of SuperTrak 2Ppartition logical drive 176, 203passwordchange 93WebPAM PRO 38, 85PCI-Express slot 8, 210PDMand Media Patrol 184define

SuperTrak EX Series User Manual222Read Check Table 148reassigned block threshold setting 110rebuilddisk array 139logical drive 69rebuilding a disk arr

Index223spare drivecapacity 69, 150create 73, 150dedicated to array 74, 150dedicated to disk arrays 149defined 175delete 75, 151information 73list 73,

SuperTrak EX Series User Manual224Time Sync 79Tomcat server 100Transitionautomatic 187defined 185disk array 141manual 187settings 109transport, prepar

Index225WebPAM PRO, cont.event frame refresh 101extended SMTP 101External SSL Security option 26, 34firmware update 105first-time setup 39Header 87hos

SuperTrak EX Series User Manual226Windowsinstalling drivers 43–50installing WebPAM PRO 22write cache policydefined 174logical drive 65, 67, 133, 137Wr

SuperTrak EX Series User Manual12Connecting SuperTrak to a VTrak JBOD EnclosureIf you are connecting the SuperTrak card to a single VTrak JBOD enclosu

Chapter 2: Installation13The SuperTrak EX8650, EX8654, and EX8658 cards are designed to manage up to 16 enclosures and up to 256 SAS or SATA disk driv

SuperTrak EX Series User Manual14In WebPAM PRO, the first Expander appears as Enclosure 2. The drives are numbered 1 to 128. The second Expander appea

Chapter 2: Installation15Creating a Logical DriveYou can use the SuperBuild™ Configuration Utility to create a logical drive with the attached physica

SuperTrak EX Series User Manual163. Press the arrow keys to highlight Disk Array Management and press Enter.The Disk Array Management screen appears.4

Chapter 2: Installation177. Highlight Return to Previous Menu and press Enter.The Main Menu appears.8. Highlight Logical Drive Management and press En

NoticesiiiRadio Frequency Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursu

SuperTrak EX Series User Manual1811. Highlight Next Step and press Enter.The Create Logical Drive Step 2/2 screen appears.12. To change the RAID Level

Chapter 2: Installation1918. To change the Read Cache Policy, highlight Read Cache Policy and press Enter.Highlight your choice of None, Read Cache, o

SuperTrak EX Series User Manual20Installing WebPAM PROWeb-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based g

Chapter 2: Installation21• Red Hat Enterprise Linux 4.4, 4.5, 5.0, 5.1• SuSE 10.1, 10.2; SLES 10, 10 SP1• Miracle Linux 4 SP2• Fedora Core 6, 7• Asian

SuperTrak EX Series User Manual22Go to one of the following procedures:• “Installing WebPAM PRO onto a Windows PC or Server” on page 22.• “Installing

Chapter 2: Installation236. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 10.License Agreement

SuperTrak EX Series User Manual247. In the Setup Type dialog box, choose the option you prefer:• Typical – Better for most applications• Custom – For

Chapter 2: Installation258. In the Choose Destination Location dialog box, you can:• Accept the default installation folder (recommended)• Specify a d

SuperTrak EX Series User Manual269. In the SSL Security Options dialog box, check the box to select SSL security.External SSL Security – Applies secur

Chapter 2: Installation2710. In the Ready to Install dialog box, click the Install button to continue.Figure 14.Ready to Install dialog box

SuperTrak EX Series User Manualiv

SuperTrak EX Series User Manual2811. In the Install Complete dialog box, click the Finish button to exit the installer.Figure 15.Install Complete dial

Chapter 2: Installation29Installing WebPAM PRO onto a Linux PC or ServerIf you have a previous version of WebPAM PRO installed on your PC or server, r

SuperTrak EX Series User Manual306. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 17.License A

Chapter 2: Installation317. In the Choose Product Install dialog box, choose the option you prefer:• Typical – Better for most applications• Custom –

SuperTrak EX Series User Manual328. When the Choose Install Folder dialog box appears, you can:• Accept the default installation folder (recommended)•

Chapter 2: Installation339. In the WebPAM PRO Agent Configuration dialog box, click the Next button to continue.Figure 20.WebPAM PRO Agent Configurati

SuperTrak EX Series User Manual3410. In the SSL Security Options dialog box, check the box to select SSL security.External SSL Security – Applies secu

Chapter 2: Installation3511. In the WebPAM PRO Utility Server Configuration dialog box, click the Install button to continue.Figure 22.WebPAM PRO Util

SuperTrak EX Series User Manual3612. In the Register On-line dialog box, click the Done button to exit the installerFigure 23.Register On-line dialog

Chapter 2: Installation37Logging into WebPAM PROYou can log into WebPAM PRO in either of two ways:• Logging in at the Host PC (page 37)• Logging in ov

vContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . .

SuperTrak EX Series User Manual38Together, your entry looks like this:https://192.168.10.228:8443/promiseLogin ScreenWhen the opening screen appears:1

Chapter 2: Installation39Setting up WebPAM PROThe first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it. You on

SuperTrak EX Series User Manual40Figure 26.Add Subsystem/Host tab4. Click the Submit button.The newly added host appears in the Tree, on the left side

41Chapter 3: Installing Drivers• Driver Diskette for Windows (page 42)• USB Memory Stick for Windows (page 42)• Driver Diskette for Linux (page 42)•Wi

SuperTrak EX Series User Manual42Driver Diskette for WindowsIf you have a Windows PC and plan to install your SuperTrak driver from a diskette, follow

Chapter 3: Installing Drivers43Windows VistaNew OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller drive

SuperTrak EX Series User Manual44Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Vista

Chapter 3: Installing Drivers45Windows Server 2003New OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller

SuperTrak EX Series User Manual46Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Serve

Chapter 3: Installing Drivers47Windows XPNew OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller drivers

SuperTrak EX Series User ManualviChapter 3: Installing Drivers, cont.Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual48Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows XP se

Chapter 3: Installing Drivers49Windows 2000New OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller driver

SuperTrak EX Series User Manual50Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows 2000

Chapter 3: Installing Drivers51Red Hat Linux Enterprise 4.4, 4.5New OS Installation 1. Start the RedHat Linux Installation by booting from the install

SuperTrak EX Series User Manual52SuSE Linux Enterprise 10.1New OS Installation1. Start the SuSE Linux Installation by booting from the install CD. 2.

53Chapter 4: SuperBuild™ UtilitySuperTrak BIOSThis section explains the information that you can obtain from the SuperTrak BIOS.When the SuperTrak BIO

SuperTrak EX Series User Manual54 Figure 1. SuperTrak BIOS screen If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the condit

Chapter 4: SuperBuild™ Utility55If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booti

SuperTrak EX Series User Manual56Main MenuThe opening screen of the SuperBuild utility is the Main Menu. Figure 4. SuperBuild Main MenuThe Main Menu (

Chapter 4: SuperBuild™ Utility57• Miscellaneous – SAS drive LEDs, enclosure management, and buzzer settingsController SelectionThe SuperBuild Configur

ContentsviiChapter 4: SuperBuild™ Utility, cont.Logical Drive Management, cont.Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual58Controller InformationThe SuperBuild utility displays information about the selected SuperTrak EX controller.1. In th

Chapter 4: SuperBuild™ Utility59Physical Drive ManagementPhysical drive management includes these functions:• Viewing Physical Drives (page 59)• Viewi

SuperTrak EX Series User Manual603. Highlight Return to Previous Menu and press Enter.Managing Physical Drive ProblemsPhysical drives can develop prob

Chapter 4: SuperBuild™ Utility61Disk Array ManagementDisk array management includes these functions:• Viewing Disk Arrays (page 61)• Viewing Disk Arra

SuperTrak EX Series User Manual62Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or Offline.3. Highlight Physical Drives in the D

Chapter 4: SuperBuild™ Utility63Changing Disk Array SettingsTo change the name of a disk array:1. In the Main Menu, highlight Disk Array Management an

SuperTrak EX Series User Manual64Logical Drive ManagementLogical drive management includes these functions:• Viewing Logical Drives (page 64)• Viewing

Chapter 4: SuperBuild™ Utility65RAID Level – Chosen when the logical drive was created.Stripe Size – Chosen when the logical drive was created.Sector

SuperTrak EX Series User Manual66• Read Cache Policy – Choose from Read Cache, Read Ahead, or No Cache.• Axle – RAID 50 and 60 logical drives only. Ch

Chapter 4: SuperBuild™ Utility67The Initialization begins immediately. If you set Initialization for multiple logical drives, they will be initialized

SuperTrak EX Series User ManualviiiChapter 5: Management with WebPAM PRO, cont.Accessing the Interface, cont.Deleting the Event Frame . . . . . . . .

SuperTrak EX Series User Manual68Managing Logical Drive ProblemsThe most common logical drive problems are caused by physical disk drive failure, resu

Chapter 4: SuperBuild™ Utility69Rebuilding the Logical DriveThe remedial action for a critical logical drive is to rebuild it, meaning the data from t

SuperTrak EX Series User Manual705. Highlight the Source Sequence Number and press Enter. Then type the ID number of one of the physical drives you no

Chapter 4: SuperBuild™ Utility71BIOS reports the condition and temporarily halts the booting process of the Host PC, so you can access the SuperBuild

SuperTrak EX Series User Manual72RAID 0Because RAID 0 logical drives are not fault-tolerant, there is no way to rebuild the logical drive when a physi

Chapter 4: SuperBuild™ Utility73Spare Drive ManagementSpare drive management includes these functions:• Viewing Spare Drives (page 73)• Viewing Spare

SuperTrak EX Series User Manual74• Big Enough – Same capacity or greater than the largest drive in your arrayTo create a spare drive:1. In the Main Me

Chapter 4: SuperBuild™ Utility754. Optional. If you chose Dedicated in step 3, press the arrow keys to highlight a disk array. Then press the spacebar

SuperTrak EX Series User Manual76Background ActivityThe Background Activity function enables you to monitor background activities are running on the S

Chapter 4: SuperBuild™ Utility77Event LogThe event log tracks events related to the SuperTrak controller and includes the following functions:• Viewin

ContentsixChapter 5: Management with WebPAM PRO, cont.Managing the Subsystem, cont.Viewing the NVRAM Event Log . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual78• To see all the information about an event, highlight the event and press Enter.Clearing the Event LogsClearing the

Chapter 4: SuperBuild™ Utility79Time SyncThe Time Sync function adds two special features to SuperTrak. These functions include:• Setting the Time Zon

SuperTrak EX Series User Manual80MiscellaneousThe Miscellaneous menu enables three useful functions on SuperTrak:• SAS Ready LEDs (page 80)• SGPIO Bac

Chapter 4: SuperBuild™ Utility81When the buzzer sounds, take the following actions:• Check your disk arrays and logical drives.• Check the Event Log.T

SuperTrak EX Series User Manual82

83Chapter 5: Management with WebPAM PRO• Logging into WebPAM PRO (page 83)• Accessing the Interface (page 86)• Managing Users (page 92)• .Working with

SuperTrak EX Series User Manual84Logging in over the NetworkYou can log into WebPAM PRO from any PC with a network connection to the Host PC (where th

Chapter 5: Management with WebPAM PRO85Login ScreenWhen the opening screen appears:1. Type administrator in the User Name field.2. Type password in th

SuperTrak EX Series User Manual86Accessing the InterfaceWebPAM PRO is browser-based RAID management software with a graphic user interface. Basic user

Chapter 5: Management with WebPAM PRO87There are four major parts to the WebPAM PRO interface:• Header (see page 87)• Tree View (see page 87)• Managem