Promise Technology Pegasus J4 User Manual download pdf (Page 30)

Promise Technologies Pegasus J4User Manual

Returning Product For Repair

If you suspect a product is not working properly, or if you have any questions about

your product, contact our Technical Support Staff through one of our Technical Services,

making sure to provide the following information:

• Product model and serial number (required)

• Return shipping address

• Daytime phone number

• Description of the problem

• Copy of the original purchase invoice

The technician will assist you in determining whether the product requires repair.

If the product needs repair, the Technical Support Department will issue an RMA (Return

Merchandise Authorization) number.

Return ONLY the specic product covered by the warranty (do not ship cables, manuals,

diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada: PROMISE Technology, Inc.

Customer Service Dept.

Attn.: RMA # ______

47654 Kato Road

Fremont, CA 94538

Other Countries: Check PROMISE E-Support at https://support.promise.com

or the store where the user purchased the product:

Contact the ofce or repair depot for full instructions before

shipping the product.

You must follow the packaging guidelines for returning products:

• Use the original shipping carton and packaging

• Include a summary of the product’s problem(s)

• Write an attention line on the box with the RMA number

• Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to PROMISE.

Note that damage incurred due to improper transport or packaging is not covered under

the Limited Warranty.

When repairing returned product(s), PROMISE may replace defective parts with new or

reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event

of a replacement, the replacement unit will be under warranty for the remainder of the

original warranty term from purchase date, or 30 days, whichever is longer.

PROMISE will pay for standard return shipping charges only. You will be required to pay

for any additional shipping options (such as express shipping).

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Promise Technology Pegasus J4 User Manual Page 30