Promise Technology SuperTrak SX6000 User Manual

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Summary of Contents

Page 1 - SuperTrak SX6000

User Manual SuperTrak SX6000 TM

Page 2

SuperTrak SX6000™ User Manual Chapter 1 - 3 - • Windows NT 4.0, or Windows 2000 on server stations; Windows NT 4.0, Windows 2000, Windows 9x, or

Page 3 - 3 SuperBuild™ 10

SuperTrak SX6000™ User Manual Chapter 1 - 4 - Notes

Page 4 - 6 Troubleshooting 37

SuperTrak SX6000™ User Manual Chapter 2 - 5 - Getting Started This chapter is designed to help you prepare SuperTrak SX6000 for installation into

Page 5 - E. Limited Warranty E1

SuperTrak SX6000™ User Manual Chapter 2 - 6 - Audible Event Alarm Array Status LEDs I960RM RISC Processor Hardware XOR Accelerator Cache Memory S

Page 6 - Manual Conventions

SuperTrak SX6000™ User Manual Chapter 2 - 7 - Software Installation  Promise SuperTrak SX6000 BIOS is loading correctly at system boot.  At le

Page 7

SuperTrak SX6000™ User Manual Chapter 2 - 8 - PAM utility. You must have an array on SuperTrak SX6000 in order to use the drives for data storage.

Page 8 - Introduction

SuperTrak SX6000™ User Manual Chapter 2 - 9 - Notes

Page 9 - System Requirements

SuperTrak SX6000™ User Manual Chapter 3 - 10 - SuperBuild™ This chapter contains a Setup Task Quick Reference that is a checklist of tasks needed

Page 10 - Operating System Support

SuperTrak SX6000™ User Manual Chapter 3 - 11 - Entering the BIOS SuperBuild utility When the system boots, you will see the “Promise SuperTrak SX6

Page 11

SuperTrak SX6000™ User Manual Chapter 3 Setting the Halt On Error option (1) In the “Main Menu” press [5] to display the “Controller Configurati

Page 12 - Getting Started

SuperTrak SX6000™ User Manual i Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or t

Page 13 - Quick Installation Checklist

SuperTrak SX6000™ User Manual Chapter 3 - 13 - Size This is the MB (Megabyte) data size of the indicated array. Track-Mapping This is the CHS (Cyl

Page 14

SuperTrak SX6000™ User Manual Chapter 3 Main Menu Press 1..5 to Select Option [ESC]..Exit[ Keys Available ]Auto Setup...[ 1 ]Vie

Page 15

SuperTrak SX6000™ User Manual Chapter 3 SuperBuild Array Utility 1.10 (c) 2001 Promise Technology, Inc.[ Keys Available ]Mode ...

Page 16

SuperTrak SX6000™ User Manual Chapter 3 - 16 - Mode Items in this field correspond to the selections found in the “Optimize Array for” field in th

Page 17 - SuperBuild™

SuperTrak SX6000™ User Manual Chapter 3 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is di

Page 18

SuperTrak SX6000™ User Manual Chapter 3 1.1 View/Define Array By pressing [2] on the “Main Menu” screen, the “Define Array Menu” screen is display

Page 19 - SuperTrak BIOS Reference

SuperTrak SX6000™ User Manual Chapter 3 Capacity (MB) The values in this column reflect the total capacity in MB (megabytes) for that array. Status

Page 20

SuperTrak SX6000™ User Manual Chapter 3 - 20 - Gigabyte Boundary The Gigabyte Boundary feature is designed for fault tolerant arrays (RAID 1, 0+1,

Page 21 - Auto Setup

SuperTrak SX6000™ User Manual Chapter 3 Setting the Gigabyte Boundary For RAID 0 arrays, SuperTrak SX6000 sets the “Gigabyte Boundary” to “OFF”.

Page 22

SuperTrak SX6000™ User Manual Chapter 3 [ Please Select A Source Disk ]Channel:ID1:Mas2:MasDrive ModelMAXTOR87000A8MAXTOR87000A8Capacity (MB)652265

Page 23

SuperTrak SX6000™ User Manual iiTable of Contents 1 Introduction 1 1.1 Promise Technology, Inc...

Page 24 - View Drive Assignments

SuperTrak SX6000™ User Manual Chapter 3 - 23 - mirrored drives within the array. In a 4-drive RAID 0+1 or 6 drive array, you can set the stripe si

Page 25 - 1.1 View/Define Array

SuperTrak SX6000™ User Manual Chapter 3 - 24 - NOTE: you cannot change the block size after the array has been created. Assigning Drives to a RAI

Page 26

SuperTrak SX6000™ User Manual Chapter 3 - 25 - Array Menu” screen will appear after you have pressed [Ctrl-Y]. You will see the array defined. You

Page 27

SuperTrak SX6000™ User Manual Chapter 3 Setting a Disk Array As Bootable You may select which defined array will be used as the bootable array fro

Page 28 - N - Create Only

SuperTrak SX6000™ User Manual Chapter 3 Delete Array By pressing [4] from the “Main Menu” screen displays the “Delete Array Menu” (see below). Figu

Page 29

SuperTrak SX6000™ User Manual Chapter 3 Controller Configuration By pressing [5] on the “Main Menu” screen displays the “Controller Configuration –

Page 30

SuperTrak SX6000™ User Manual Chapter 4 - 29 - Installing Drivers Windows NT 4.0 Installing Driver in Existing Windows NT 4.0 System The following

Page 31

SuperTrak SX6000™ User Manual Chapter 4 - 30 - (2) When the “Welcome to Setup” window appears, press [Enter]. (3) When the “Setup Method” di

Page 32

SuperTrak SX6000™ User Manual Chapter 4 Windows 2000 Installing Driver in Existing Windows 2000 System After installing the SuperTrak SX6000 card a

Page 33

SuperTrak SX6000™ User Manual Chapter 4 - 32 - (4) Choose “Win2000 Promise SuperTrak SX6000 (tm) Controller” from the list that appears on scre

Page 34 - Delete Array

SuperTrak SX6000™ User Manual iiiCreating a RAID 0 Array 20 Creating a RAID 1 Array 21 Creating a RAID 0+1 Array 22 Creating a RAID 3 Array 23

Page 35 - Controller Configuration

SuperTrak SX6000™ User Manual Chapter 4 - 33 - RAID Setup This chapter discusses the various types of RAID arrays, their applications, including p

Page 36 - Installing Drivers

SuperTrak SX6000™ User Manual Chapter 4 - 34 - Rebuilding/Synchronizing Fault Tolerant Arrays Though a critical array can continue storage operati

Page 37

SuperTrak SX6000™ User Manual Chapter 4 - 35 - Some possibilities for making use of hot spares can include: • A 2-drive mirrored array with 2 hot

Page 38 - Windows 2000

SuperTrak SX6000™ User Manual Chapter 4 - 36 - Notes

Page 39

SuperTrak SX6000™ User Manual Chapter 5 - 37 - Troubleshooting This chapter provides information on how to interpret error conditions as reported

Page 40 - RAID Setup

SuperTrak SX6000™ User Manual Chapter 5 - 38 - LED Display Codes LED displays appear on the backplane of the SuperTrak SX6000 controller. NOTE: T

Page 41 - Configuration Ideas

SuperTrak SX6000™ User Manual Chapter 5 - 39 - SuperTrak SX6000 BIOS Error Messages On boot-up, the SuperTrak SX6000 BIOS will initialize. Should

Page 42

SuperTrak SX6000™ User Manual Chapter 5 - 40 - Notes

Page 43

SuperTrak SX6000™ User Manual Appendix A - A1 - SuperTrak SX6000 Technical Specifications Performance-Related Features • True hardware-based RAI

Page 44 - Troubleshooting

SuperTrak SX6000™ User Manual Appendix A - A2 - O/S support • Windows NT 4.0/Windows 2

Page 45 - LED Display Codes

SuperTrak SX6000™ User Manual ivB. Frequently Asked Questions B1 Pre-Installation B1 Drive Issues B2 Installation Issues B3 Post-Installatio

Page 46

SuperTrak SX6000™ User Manual Appendix B - B1 - Frequently Asked Questions This section lists frequently asked questions involving pre-installatio

Page 47

SuperTrak SX6000™ User Manual Appendix B - B2 - Drive Issues Q: Can I add a drive to a SuperTrak SX6000 RAID array via hot-swap and dynamically ad

Page 48

SuperTrak SX6000™ User Manual Appendix B - B3 - SuperTrak BIOS and/or operating system drivers, not by your system BIOS. Installation Issues (NT,

Page 49

SuperTrak SX6000™ User Manual Appendix B - B4 - A: The SuperTrak SX6000 controller is fully PCI PnP. This means all the resources that it uses a

Page 50 - Frequently Asked Questions

SuperTrak SX6000™ User Manual Appendix B - B5 - NOTE: powering off before a proper shutdown is complete may result in the loss of unwritten data i

Page 51

SuperTrak SX6000™ User Manual Appendix B - B6 - Notes

Page 52

SuperTrak SX6000™ User Manual Appendix C Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple har

Page 53

SuperTrak SX6000™ User Manual Appendix C RAID 1 – Mirroring When a disk array is mirrored, identical data is written to a pair of drives, while rea

Page 54

SuperTrak SX6000™ User Manual Appendix C Figure 17 Raid 0+1 Striping and Mirroring of Two Drive Pairs RAID 3 – Block Striping with Parity Drive RAI

Page 55

SuperTrak SX6000™ User Manual Appendix C Figure 18 Raid 3 Multiple Drives Stripe Data with One Parity Drive RAID 5 – Block and Parity Striping RAID

Page 56 - Technology Background

SuperTrak SX6000™ User Manual vManual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brack

Page 57

SuperTrak SX6000™ User Manual Appendix C Spanning In a Spanning array, the disk array capacity is equal to the sum of all drives, even if the drive

Page 58

SuperTrak100 SX6™ User Manual Appendix D - D1 - Contacting Technical Support Promise Technical Support provides several support options for Promis

Page 59

SuperTrak100 SX6™ User Manual Appendix D - D2 - European Tech Support E-mail Support [email protected] Fax Technical Support +31 (0)40 256 94

Page 60

SuperTrak100 SX6™ User Manual Appendix E - E1 - Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the tim

Page 61 - Contacting Technical Support

SuperTrak100 SX6™ User Manual Appendix E - E2 - Promise’s sole responsibility with respect to any product is to do one of the following: a) rep

Page 62

SuperTrak SX6000™ User Manual Appendix F - F1 - Returning Product For Repair (USA and Canada Only) If you suspect a product is not working properl

Page 63 - Limited Warranty

SuperTrak SX6000™ User Manual Appendix F - F2 - Your Responsibilities You are responsible for determining whether the product is appropriate for y

Page 64

SuperTrak SX6000™ User Manual Index INDEX A Arrays Bootable ...10, 26 Creating .11, 18, 21, 22, 23, 24, 25 Critical &am

Page 65 - (USA and Canada Only)

SuperTrak SX6000™ User Manual Index S Software Installation... 7 Quick install ...7 TCP/IP ...

Page 66

SuperTrak SX6000™ User Manual vi Notes

Page 67

SuperTrak SX6000™ User Manual Chapter 1 - 1 - Introduction Promise Technology, Inc. Promise Technology, Inc. was founded in San Jose, California i

Page 68

SuperTrak SX6000™ User Manual Chapter 1 - 2 - On the software side, Promise Array Management (PAM) comprises three modules: Console, Message Serve

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