Promise Technology VTRAK M610i Manual

VTRAKM610i, M310i, M210iProduct ManualVersion 1.0

VTrak M610i, M310i, M210i Product ManualxChapter 5: Management with the CLU, cont.Managing iSCSI Connections . . . . . . . . . . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual86Updating the FirmwareThis procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebP

Chapter 4: Management with WebPAM PROe87Restoring Factory DefaultsVTrak includes a function to restore the default settings to its Firmware and Softwa

VTrak M610i, M310i, M210i Product Manual88Clearing StatisticsThe Clear Statistics function clears statistical data on controllers, iSCSI ports, physic

Chapter 4: Management with WebPAM PROe89Shutting Down the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required

VTrak M610i, M310i, M210i Product Manual90Restarting the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required,

Chapter 4: Management with WebPAM PROe91Managing ControllersThe RAID controller is are the heart of the VTrak subsystem. Controller Management include

VTrak M610i, M310i, M210i Product Manual92Figure 9. The VTrak M610i controller LEDsViewing Controller InformationTo view Controller information:1. Cli

Chapter 4: Management with WebPAM PROe93Viewing Controller StatisticsTo view controller statistics:1. Click the Subsystem icon in Tree View. 2. Clic

VTrak M610i, M310i, M210i Product Manual94Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usabl

Chapter 4: Management with WebPAM PROe95Managing EnclosuresEnclosure Management includes the following functions:• Viewing the Enclosures (page 95)• L

ContentsxiChapter 5: Management with the CLU, cont.Managing Users, cont.Changing a User’s Privilege and Status . . . . . . . . . . . . . . . . .183De

VTrak M610i, M310i, M210i Product Manual96Figure 11. VTrak M610i front view Figure 12.VTrak drive carrier LEDsViewing Enclosure InformationTo view en

Chapter 4: Management with WebPAM PROe97Making Enclosure SettingsTo make Enclosure settings:1. Click the Subsystem icon in Tree View. 2. Click the E

VTrak M610i, M310i, M210i Product Manual98Battery NotesEach battery works with a controller. If the battery is present in the subsystem but the corres

Chapter 4: Management with WebPAM PROe99Silencing the BuzzerThe buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on

VTrak M610i, M310i, M210i Product Manual100Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VTrak

Chapter 4: Management with WebPAM PROe1012. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives icon. 5. Click

VTrak M610i, M310i, M210i Product Manual102• DMA ModeSee “Making Global Physical Drive Settings” on page 100.Viewing Physical Drive StatisticsTo view

Chapter 4: Management with WebPAM PROe103Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. The

VTrak M610i, M310i, M210i Product Manual1042. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives icon. 5. Clic

Chapter 4: Management with WebPAM PROe105Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 105)•

VTrak M610i, M310i, M210i Product ManualxiiChapter 6: Maintenance, cont.Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual106create additional logical drives at a later time. See “Creating a Disk Array – Advanced” on page 108.Creati

Chapter 4: Management with WebPAM PROe107To create a new disk array:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Cl

VTrak M610i, M310i, M210i Product Manual108Creating a Disk Array – AdvancedThe Disk Array Advanced Creation option enables you to directly specify all

Chapter 4: Management with WebPAM PROe10913. Specify a Stripe size from the dropdown menu.64 KB, 128 KB, 256 KB, and 1 MB are available. 64 KB is the

VTrak M610i, M310i, M210i Product Manual1104. Check the box to the left of the disk array you want to delete. 5. Click the Submit button. 6. In the co

Chapter 4: Management with WebPAM PROe111• Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automa

VTrak M610i, M310i, M210i Product Manual1123. Click the Disk Array icon. 4. Click the Create LD tab in Management View. 5. Enter an alias (name) in

Chapter 4: Management with WebPAM PROe113If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new l

VTrak M610i, M310i, M210i Product Manual114To Migrate an existing disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays i

Chapter 4: Management with WebPAM PROe115Rebuilding ManuallyIf a physical drive has failed, identify and replace the drive, then rebuild the disk arra

ContentsxiiiChapter 7: Technology Background, cont.Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .238PDM Triggers

VTrak M610i, M310i, M210i Product Manual116Running PDM on a Disk ArrayPredictive Data Migration (PDM) migrates data from the suspect physical drive to

Chapter 4: Management with WebPAM PROe117After Transition is completed, refresh the screen. The revertible spare drive will be listed under the Spare

VTrak M610i, M310i, M210i Product Manual118Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic represe

Chapter 4: Management with WebPAM PROe119• Critical – This condition arises as the result of a physical drive failure. A degraded logical drive will s

VTrak M610i, M310i, M210i Product Manual1205. Click the Logical Drive icon. To specify an Alias or set the Read and Write Policies, click the Settin

Chapter 4: Management with WebPAM PROe1215. Click the Logical Drive icon. 6. Click the Settings tab in Management View. 7. Optional. Enter an alias

VTrak M610i, M310i, M210i Product Manual1228. Click the Submit button. 9. In the confirmation box, type the word confirm in the field provided. 10. Cl

Chapter 4: Management with WebPAM PROe123Viewing the Logical Drive Check TableThe Logical Drive Check Table displays errors related to a logical drive

VTrak M610i, M310i, M210i Product Manual124To specify a iSCSI LUN Map:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3.

Chapter 4: Management with WebPAM PROe125Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is av

VTrak M610i, M310i, M210i Product ManualxivAppendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .291Serial Connector

VTrak M610i, M310i, M210i Product Manual1263. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the loca

Chapter 4: Management with WebPAM PROe127Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Dr

VTrak M610i, M310i, M210i Product Manual128Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule

Chapter 4: Management with WebPAM PROe129Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the

VTrak M610i, M310i, M210i Product Manual130

131Chapter 5: Management with the CLUThis chapter covers the following topics:For information about VTrak’s audible alarm and LEDs, see “Chapter 8: Tr

VTrak M610i, M310i, M210i Product Manual132Logging into the CLUThere are two connections methods for the CLU:• Serial – Requires a null-modem cable to

Chapter 5: Management with the CLU133Figure 4. The CLU main menuQuick Setup – A sequence of four steps to setup System Date & Time, Management Por

VTrak M610i, M310i, M210i Product Manual134Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet,

Chapter 5: Management with the CLU135Running Quick SetupQuick Setup is discussed under “Setting up the Serial Connection” on page 23.

1Chapter 1: Introduction to VTrakThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Descript

VTrak M610i, M310i, M210i Product Manual136Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subs

Chapter 5: Management with the CLU1374. Highlight Lock and press Enter.Resetting the LockTo reset the lock with a new time:1. From the Main Menu, high

VTrak M610i, M310i, M210i Product Manual138Managing the ControllersController Management includes the following functions:• Viewing Controller Informa

Chapter 5: Management with the CLU139• Highlight Cache Flush Interval and press the backspace key to erase the current value. Type a new interval valu

VTrak M610i, M310i, M210i Product Manual140Managing the EnclosureEnclosure Management includes the following functions:• Viewing Enclosure Information

Chapter 5: Management with the CLU1412. Highlight Enclosure Management and press Enter.3. Highlight Power Supplies and press Enter.4. Highlight Locate

VTrak M610i, M310i, M210i Product Manual1423. Highlight Enclosure Settings and press Enter.4. Highlight the Temperature Warning threshold you want to

Chapter 5: Management with the CLU1434. Highlight the battery you want to monitor and press Enter.5. Highlight Recondition Battery and press Enter.6.

VTrak M610i, M310i, M210i Product Manual144Managing Physical DrivesPhysical Drive Management includes the following functions:• Viewing a List of Phys

Chapter 5: Management with the CLU145Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Physi

VTrak M610i, M310i, M210i Product Manual2VTrak OverviewVTrak provides data storage solutions for applications where high performance and data protecti

VTrak M610i, M310i, M210i Product Manual146After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive.

Chapter 5: Management with the CLU147Managing Disk ArraysDisk Array Management includes the following functions:• Creating a Disk Array (page 147)• De

VTrak M610i, M310i, M210i Product Manual148Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu,

Chapter 5: Management with the CLU149Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight

VTrak M610i, M310i, M210i Product Manual150Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Backg

Chapter 5: Management with the CLU15118. Review logical drive(s) you are about to create for your new array. Then do one of the following actions:• If

VTrak M610i, M310i, M210i Product Manual152Viewing Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Hig

Chapter 5: Management with the CLU153Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional.4. Press

VTrak M610i, M310i, M210i Product Manual1543. Highlight Transport and press Enter.4. Press Y to confirm.Rebuilding a Disk ArrayBefore you can rebuild,

Chapter 5: Management with the CLU15510. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current

Chapter 1: Introduction to VTrak3Figure 3. VTrak M610i rear viewFigure 4. VTrak M310i and M210i rear viewArchitectural DescriptionThe VTrak M610i is a

VTrak M610i, M310i, M210i Product Manual156Locating a Disk ArrayThis feature helps you identify the physical drives assigned to the disk array you are

Chapter 5: Management with the CLU157 Deleting a Logical DriveTo delete a logical drive from a disk array:1. From the Main Menu, highlight Disk Array

VTrak M610i, M310i, M210i Product Manual158Managing Logical DrivesThe Logical Drive Management function deals with settings and functions of existing

Chapter 5: Management with the CLU159• Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is n

VTrak M610i, M310i, M210i Product Manual160Initializing a Logical Drive This function sets all data bits in the logical drive to zero.To initialize a

Chapter 5: Management with the CLU1615. Highlight Start and press Enter.If necessary, you can pause and resume or stop and restart the Redundancy Chec

VTrak M610i, M310i, M210i Product Manual162Managing the Network ConnectionNetwork Management deals with network connections and settings for the Manag

Chapter 5: Management with the CLU163Making iSCSI Data Port SettingsThe network settings for the iSCSI data ports are located under the Network Manage

VTrak M610i, M310i, M210i Product Manual164Viewing VLAN EntriesTo view the current VLAN entries:1. From the Main Menu, highlight Network Management an

Chapter 5: Management with the CLU165Changing a VLAN EntryTo change a VLAN entry:1. From the Main Menu, highlight Network Management and press Enter.2

VTrak M610i, M310i, M210i Product Manual4All M-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor

VTrak M610i, M310i, M210i Product Manual166Creating a Link Aggregation EntryThis feature enables you to aggregate the iSCSI data ports on your subsyst

Chapter 5: Management with the CLU167Managing iSCSI ConnectionsA detailed explanation of these iSCSI functions, how and when they are used, and their

VTrak M610i, M310i, M210i Product Manual168Making Node SettingsThese settings affect both VTrak iSCSI data ports.Note that Header and Data Digest work

Chapter 5: Management with the CLU169Viewing Data Port StatisticsTo view iSCSI port statistics:1. From the Main Menu, highlight iSCSI Management and p

VTrak M610i, M310i, M210i Product Manual1702. Highlight iSCSI iSNS Options and press Enter.The current iSNS settings appear.Making iSNS SettingsTo mak

Chapter 5: Management with the CLU171Editing CHAPsTo edit an iSCSI CHAP:1. From the Main Menu, highlight iSCSI Management and press Enter.2. Highlight

VTrak M610i, M310i, M210i Product Manual172Managing Background ActivityBackground activity refers to any of several functions that take place in the b

Chapter 5: Management with the CLU173• PDM – Looks for bad blocks on the physical drives of disk arrays• Transition – Returns a revertible spare drive

VTrak M610i, M310i, M210i Product Manual174Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:•

Chapter 5: Management with the CLU175To display NVRAM events:1. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events a

Chapter 1: Introduction to VTrak5Subsystem and Controller FeaturesDrive Support: 3.5" x 1" hard disk drives: SATA II 3Gb/s and 1.5Gb/s.Suppo

VTrak M610i, M310i, M210i Product Manual176Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Driv

Chapter 5: Management with the CLU177A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Trans

VTrak M610i, M310i, M210i Product Manual178The results appear next to Spare Check Status.Deleting a Spare Drive 1. Highlight the spare drive you want

Chapter 5: Management with the CLU179Working with LUN MappingFor iSCSI, LUN Masking is the process of applying a LUN Map so that each initiator can on

VTrak M610i, M310i, M210i Product Manual180An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string.

Chapter 5: Management with the CLU181Managing UsersUser Management includes the following functions:• Viewing User Information (page 181)• Creating a

VTrak M610i, M310i, M210i Product Manual182List of User Privileges• View – Allows the user to see all status and settings but not to make any changes

Chapter 5: Management with the CLU183Changing a User’s Privilege and StatusNo user can change their own privilege or status. To change another user’s

VTrak M610i, M310i, M210i Product Manual184Working with Software ManagementSoftware Management includes the following functions:• Making Email Setting

Chapter 5: Management with the CLU185To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter.Making SLP Settings

VTrak M610i, M310i, M210i Product ManualiiCopyright© 2007 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise

VTrak M610i, M310i, M210i Product Manual6data transition. Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to recover HD from bad status, HD P

VTrak M610i, M310i, M210i Product Manual186To start, stop or restart the Webserver service, highlight Start, Stop, or Restart and press Enter.Making T

Chapter 5: Management with the CLU187• System Contact – Type the email address of your system administrator in this field• Read Community – Type a com

VTrak M610i, M310i, M210i Product Manual188The mark is an asterisk (*) to the left of the listing.4. Highlight Delete Marked Entries and press Enter.M

Chapter 5: Management with the CLU189To make Netsend service settings:1. From the Main Menu, highlight Additional Info and Management and press Enter.

VTrak M610i, M310i, M210i Product Manual1903. Highlight Message Event Severity Filter and press the spacebar to change severity levels.4. Press Ctrl-A

Chapter 5: Management with the CLU191Flashing through TFTPUse this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on p

VTrak M610i, M310i, M210i Product Manual192Clearing StatisticsThis function clears the statistical counts for the RAID controller, iSCSI ports, physic

Chapter 5: Management with the CLU193Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items

VTrak M610i, M310i, M210i Product Manual194Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the followi

Chapter 5: Management with the CLU1957. Turn off the power supply switches when you see the following message:Shutdown complete. It is now safe to pow

Chapter 1: Introduction to VTrak7Dimensions (H x W x D): M610i, 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in)M210i, M310i, 8.9 x 44.6 x 56.1 cm (3.5 x

VTrak M610i, M310i, M210i Product Manual196Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following pro

Chapter 5: Management with the CLU197Working with the BuzzerWhen you first power-up the VTrak, it beeps twice to show normal operation.The audible ala

VTrak M610i, M310i, M210i Product Manual198

199Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (page 199)• Updating the Firmware in the CLU

VTrak M610i, M310i, M210i Product Manual200• From the Firmware Update tab dropdown menu, select Download from TFTP Server. 6. Enter the hostname or IP

Chapter 6: Maintenance2018. When the download is completed, click the Next button.A popup message appears to warn you not to reboot the VTrak during t

VTrak M610i, M310i, M210i Product Manual202Updating the Firmware in the CLUA firmware update consists of the following actions:• Downloading the Firmw

Chapter 6: Maintenance2031. From the Main Menu, highlight Additional Info and Management, and press Enter.2. Highlight Shutdown or Restart and press E

VTrak M610i, M310i, M210i Product Manual204Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually s

Chapter 6: Maintenance205Figure 2. Replacing a M310i/M210i power supplyThis completes the power supply replacement procedure.Replacing a Cooling Unit

VTrak M610i, M310i, M210i Product Manual8

VTrak M610i, M310i, M210i Product Manual206Figure 4. Removing a cooling unit from the M610iFigure 5. Removing a cooling unit from the M310i/M210i4. L

Chapter 6: Maintenance207Figure 7. Loosen the thumbscrews and remove the cover (M310i/m210I)6. Lift the fan or blower off the mounting pins and detach

VTrak M610i, M310i, M210i Product Manual208Figure 9. The M310i/M210i blower and its electrical connector7. Attach the electrical connector of the new

Chapter 6: Maintenance209Figure 11. Position the blower onto the mounting pins, pointed outward Be sure the fan points outward, towards the handle.8.

VTrak M610i, M310i, M210i Product Manual210Figure 12.Locking the cooling unit handle (left: M610i, right: M310i/M210i11. Verify that the Fan LEDs are

Chapter 6: Maintenance211Replacing a Cache BatteryThe cache battery is located inside the Cooling Unit. The battery is replaced as an individual part.

VTrak M610i, M310i, M210i Product Manual212Figure 14.Removing the cooling unit from the M610i Figure 15.Removing the cooling unit from the M310i/M210i

Chapter 6: Maintenance213Figure 17.Loosen the thumbscrews and remove the cover (M310i/m210I)5. Remove the two screws holding the battery assembly in p

VTrak M610i, M310i, M210i Product Manual214Figure 19.Removing the battery assembly screws and detaching the connector (M310i/M210i)7. Lift the battery

Chapter 6: Maintenance215Figure 20.Locking the cooling unit handle (left: M610i, right: M310i/M210iThis completes the battery replacement procedure.

9Chapter 2: VTrak InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak M610i in a Rack (page 10)• Mounti

VTrak M610i, M310i, M210i Product Manual216Replacing a RAID ControllerThe RAID Controller monitors and manages the logical drives. When this controlle

Chapter 6: Maintenance217Figure 21.Removing and replacing the controller (M610i) Figure 22.Removing and replacing the controller (M310i/M210i)This com

VTrak M610i, M310i, M210i Product Manual218

219Chapter 7: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• Choosing a RAID Level (page 228)• Choosing

VTrak M610i, M310i, M210i Product Manual220RAID 0 – StripeWhen a disk array is striped, the read and write blocks of data are interleaved between the

Chapter 7: Technology Background221RAID 1 – MirrorWhen a disk array is mirrored, identical data is written to a pair of drives, while reads are perfor

VTrak M610i, M310i, M210i Product Manual222RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added cap

Chapter 7: Technology Background223RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VTrak M610i, M310i, M210i Product Manual224RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical

Chapter 7: Technology Background225RAID 10 – Mirror + StripeMirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID

VTrak M610i, M310i, M210i Product Manual10Mounting VTrak M610i in a RackThe M610i subsystem installs to the rack using the supplied mounting rails. Yo

VTrak M610i, M310i, M210i Product Manual226RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped a

Chapter 7: Technology Background227RAID 50 ArrayNo. of Drives No. of Axles Drives per Axle623,3723,4824,4924,533,3,310 2 5,533,3,411 2 5,633,4,412 2 6

VTrak M610i, M310i, M210i Product Manual228Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk

Chapter 7: Technology Background229RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

VTrak M610i, M310i, M210i Product Manual230RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General fileserverRA

Chapter 7: Technology Background231Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

VTrak M610i, M310i, M210i Product Manual232Cache PolicyAs it is used with VTrak, the term cache refers to any of several kinds of high-speed, volatile

Chapter 7: Technology Background233If you set the write cache policy to Write Back, your data is first written to the controller cache, and later to t

VTrak M610i, M310i, M210i Product Manual234capacity or larger. However, the Capacity Coercion feature permits the installation of a replacement drive

Chapter 7: Technology Background235VTrak includes a function that enables you to return a hot spare drive from a disk array back to spare status. When

Chapter 2: VTrak Installation114. Square the rail assemblies in the rack.5. Tighten the adjustment screws and the attaching screws.6. Place the VTrak

VTrak M610i, M310i, M210i Product Manual236RAID 5 RAID 50 •RAID 10 • •RAID 1E •RAID 0 • • •RAID 1E RAID 50 •RAID 10 •RAID 5 •RAID 0 • •RAID 1 RAID 50

Chapter 7: Technology Background237Ranges of Disk Array ExpansionThe Windows 2000 and XP (32-bit) operating systems support a 10-byte LBA format. As a

VTrak M610i, M310i, M210i Product Manual238Media PatrolMedia Patrol is a routine maintenance procedure that checks the magnetic media on each disk dri

Chapter 7: Technology Background239• The bad sector remapping table fills to the specified level Because data would be lost if written to a bad sector

VTrak M610i, M310i, M210i Product Manual240ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-dri

Chapter 7: Technology Background241There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designate

VTrak M610i, M310i, M210i Product Manual242

243Chapter 8: TroubleshootingThis chapter covers the following topics:• VTrak is Beeping (page 244)• LEDs Display Amber or Red (page 245)• CLU Reports

VTrak M610i, M310i, M210i Product Manual244VTrak is BeepingVTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound pa

Chapter 8: Troubleshooting245LEDs Display Amber or RedFront PanelWhen the power is switched on, the LEDs on the front of the VTrak will light up. Fig

VTrak M610i, M310i, M210i Product Manual12Mounting VTrak M310i or M210i in a RackThe VTrak M310i or M210i subsystem installs to the rack using the sup

VTrak M610i, M310i, M210i Product Manual246See page 199 for more information about field-replaceable components. See page 269 for a discussion of crit

Chapter 8: Troubleshooting247See “Critical & Offline Disk Arrays” on page 269 for a discussion of rebuilding and failed disk drives.Back of Enclos

VTrak M610i, M310i, M210i Product Manual248Figure 2. VTrak M310i and M210i rear viewFigure 4. Fan LED (left: M610i, right: M310i/M210i)Under normal co

Chapter 8: Troubleshooting249Figure 5. The VTrak controller LEDsUnder normal conditions, the Controller Status LED (marked with icon) is green and t

VTrak M610i, M310i, M210i Product Manual250CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check base

Chapter 8: Troubleshooting251Checking a Reported ComponentIn this example, let us check disk array status. 1. Open the CLU. 2. Highlight Disk Array Ma

VTrak M610i, M310i, M210i Product Manual252WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by conti

Chapter 8: Troubleshooting253Figure 8. The Event Log• Keeps a record in the Event Log.• Displays full information in Management View.Figure 9. A faile

VTrak M610i, M310i, M210i Product Manual254Also see these troubleshooting topics:• “Event Notification Response” on page 255• “Critical & Offline

Chapter 8: Troubleshooting255Event Notification ResponseWhen you select Event Notification, WebPAM PROe sends popup and/or email messages regarding it

Chapter 2: VTrak Installation134. Slide one of the rails over the plate on one side of the enclosure.The rail is designed to slide freely over the pla

VTrak M610i, M310i, M210i Product Manual256Battery capacity is normal Normal.Battery is discharging Battery is undergoing reconditioning.Battery is ch

Chapter 8: Troubleshooting257Blowers are functioning normallyNormal.Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not t

VTrak M610i, M310i, M210i Product Manual258Drive Interface ControllerDrive-interface controller foundNormal.Drive-interface controller is NOT foundRes

Chapter 8: Troubleshooting259Host-interface controller has encountered an unrecoverable errorRestart the VTrak. See page 90.Host-interface controller

VTrak M610i, M310i, M210i Product Manual260Logical drive initialization has resumedInitialization has resumed again after a pause.Logical drive initia

Chapter 8: Troubleshooting261Media patrol is aborted due to an internal error.System resources are low. Reduce system load or restart the VTrak. See p

VTrak M610i, M310i, M210i Product Manual262PDM is switched to rebuild.PDM changed to rebuild because the logical drive went criticalPDM is stopped int

Chapter 8: Troubleshooting263Previously configured disk is no longer foundDisk drive may have failed or was removed from the enclosure. Replace or rei

VTrak M610i, M310i, M210i Product Manual264PSU FansPSU fan has turned on. Normal.PSU fan has turned off. Verify that the power supply is turned on. If

Chapter 8: Troubleshooting265Migration has detected/cleared stale NV WatermarkWatermarks are progress markers left as the result of interrupted RAID m

VTrak M610i, M310i, M210i Product Manual14Figure 5. Mounting rail installationInside of postRack front postRail attaching screw(not included)Rail adju

VTrak M610i, M310i, M210i Product Manual266Redundancy Check is stoppedRedundancy Check stopped because of user intervention, schedule or the logical d

Chapter 8: Troubleshooting267SMARTSMART error is received A disk drive reported a SMART error. If this message appears repeatedly, replace the disk dr

VTrak M610i, M310i, M210i Product Manual268Synchronization is aborted due to an internal error.System resources are low. Reduce system load or restart

Chapter 8: Troubleshooting269Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive i

VTrak M610i, M310i, M210i Product Manual270After the disk array rebuilds itself using the spare drive, you must replace the failed drive.To set up a s

Chapter 8: Troubleshooting271Figure 10.Drive carrier LEDsDuring rebuilding, you can still read and write data to the logical drive. However, fault tol

VTrak M610i, M310i, M210i Product Manual272Incomplete ArrayAn incomplete array results from a physical drive that fails or becomes missing during:• RA

Chapter 8: Troubleshooting273Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or sector.See “

VTrak M610i, M310i, M210i Product Manual274If a physical drive fails during a transport, or you do not move all of the physical drives to their new lo

Chapter 8: Troubleshooting275Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

Chapter 2: VTrak Installation15Installing Disk DrivesYou can populate the VTrak with 3.5-inch, 1.5 Gb/s or 3.0 Gb/s SATA drives. For optimal performan

VTrak M610i, M310i, M210i Product Manual276OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lea

Chapter 8: Troubleshooting277 Power SuppliesVTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should on

VTrak M610i, M310i, M210i Product Manual278Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guid

Chapter 8: Troubleshooting279your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. V

VTrak M610i, M310i, M210i Product Manual280Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenl

Chapter 8: Troubleshooting281Unsaved Data in the Controller CacheAn LED (marked with the icon) is provided to inform you that there is data in the c

VTrak M610i, M310i, M210i Product Manual282

283Chapter 9: SupportThis chapter covers the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 285)• Limited W

VTrak M610i, M310i, M210i Product Manual284WebPAM connection was working OK. But later on, it timed out. What do I do now?The network condition can ti

Chapter 9: Support285How can I be sure everything is working OK on the VTrak?Locally: The VTrak enclosure has LEDs on the front to monitor the status

iiiContentsChapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual16Figure 7. VTrak M310i drive slot numbering. The M210i is similar, with 8 drive carriersInstall all of the dr

VTrak M610i, M310i, M210i Product Manual286United StatesThe Netherlands GermanyE-mail Support e-Support On-LineFax Support (408) 228-1097 Attn: Techn

Chapter 9: Support287ItalyTaiwan China E-mail Support e-Support On-LineFax Support 0039 06 367 12400 Attn: Technical SupportPhone Support 0039 06 367

VTrak M610i, M310i, M210i Product Manual288Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the

Chapter 9: Support289No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’s sole respons

VTrak M610i, M310i, M210i Product Manual290The technician will assist you in determining whether the product requires repair. If the product needs rep

291Appendix A: Useful InformationThe appendix covers the following topics:• Serial Connector Pinout (page 291)• SNMP MIB Files (page 292)Serial Connec

VTrak M610i, M310i, M210i Product Manual292SNMP MIB FilesPromise supplies four MIB files to integrate the VTrak subsystem into your SNMP system. These

293IndexNumerics10 GB Truncate 93, 139, 2332 TB Limitation 284Aabout this manual 1adaptive writeback cache 94, 139defined 232alarmcancel 99, 197soundi

VTrak M610i, M310i, M210i Product Manual294CLUlog in 132log out 134main menu 133online help 134problem reporting 250serial connection 132Telnet connec

Index295disk array, cont.manual rebuild 115Media Patrol 115migrate 113, 154offline 269operational status 110, 152PDM 116, 155physical drive selection

Chapter 2: VTrak Installation17 Figure 8. VTrak drive carrier mounting holes Figure 9. SATA Disk Drives mount at the front of the carrierWARNING:Count

VTrak M610i, M310i, M210i Product Manual296forced unlock 55FRU LED 245FRU status LED 247FRU VPD 97, 140full initialization 121, 160GGB Truncate 93, 13

Index297iSNSmaking settings 71, 170view information 70, 169Jjumbo frames, enable 63, 164Llanguage selection, WebPAM PROe 31, 40LEDcontroller 245contro

VTrak M610i, M310i, M210i Product Manual298logical drive, cont.transport ready 119, 159view list of all 129, 158Logical Drive Summary 129logout other

Index299physical drive, cont.failure recovery 269force offline or online 103, 146from older subsystem 283information 101, 145locate 100, 146operationa

VTrak M610i, M310i, M210i Product Manual300read cache, cont.policy defined 232read check table 123, 158reassigned block threshold 51, 173rebuilddisk a

Index301serial connection 132setting up 23serial connector pinout 291session information 70, 169setting lock 55, 136settingsbackground activities 51,

VTrak M610i, M310i, M210i Product Manual302subsystemalias 47, 136date and time 25, 27, 48, 137fully booted 283information 47iSCSI data port settings 6

Index303view, cont.physical drives 100scheduled activities 53spare drives 125users 57, 181virtual LANschanging 64, 165creating 63, 164deleting 65, 165

VTrak M610i, M310i, M210i Product Manual304

VTrak M610i, M310i, M210i Product Manual18Making Management and Data ConnectionsConfiguring an IP Storage Area Network• A Gigabit Ethernet network int

Chapter 2: VTrak Installation19Configuring Direct Attached StorageThis arrangement requires:• A Gigabit Ethernet network interface card (GbE NIC) with

VTrak M610i, M310i, M210i Product Manual20Making Serial Cable ConnectionsThe RS-232 Serial connection enables the Command Line Interface (CLI) and Com

Chapter 2: VTrak Installation21Connecting the PowerPlug the power cords and switch on both power supplies on. When the power is switched on, the LEDs

VTrak M610i, M310i, M210i Product Manual22If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark.Th

Chapter 3: Setup23Chapter 3: VTrak SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static

VTrak M610i, M310i, M210i Product Manual24Choosing DHCP or a Static IP AddressWhen you setup your VTrak, you have the option of:• Enabling DHCP and le

Chapter 3: Setup25Setting up VTrak with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli> d

VTrak M610i, M310i, M210i Product ManualivChapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .37Logging into WebPAM PROe . . .

VTrak M610i, M310i, M210i Product Manual26===========================================CId Port Type IP Mask Gateway Link===============================

Chapter 3: Setup27Setting up VTrak with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears. Figure 1.

VTrak M610i, M310i, M210i Product Manual284. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address.If you

Chapter 3: Setup29Creating Disk Arrays with WebPAM PROeSetting up disk arrays with WebPAM PROe consists of the following actions: • Logging into WebPA

VTrak M610i, M310i, M210i Product Manual303. When the log-in screen (Figure 2) appears:•Type administrator in the User Name field.•Type password in th

Chapter 3: Setup31Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Kor

VTrak M610i, M310i, M210i Product Manual32AutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Disk Arrays –

Chapter 3: Setup33ExpressWhen you choose the Express option, a set of characteristics and options appears on the screen.1. Check the boxes to select a

VTrak M610i, M310i, M210i Product Manual34Advanced When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays.Step 1 – Disk

Chapter 3: Setup35For iSCSI, use the 512 B default. 12. Specify a Read (cache) Policy from the dropdown menu.Read Cache, Read Ahead Cache, and No Cach

ContentsvChapter 4: Management with WebPAM PROe, cont.Managing Users, cont.Changing Another User’s Password . . . . . . . . . . . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual36Using WebPAM PROe over the InternetThe above instructions cover connections between VTrak and your company n

37Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:For information about VTrak’s audible alarm and LEDs, see “Chapter 8:

VTrak M610i, M310i, M210i Product Manual38Logging into WebPAM PROeIn order to log into WebPAM PROe, you must first setup a network connection between

Chapter 4: Management with WebPAM PROe39Figure 1. The WebPAM PROe log-in screen

VTrak M610i, M310i, M210i Product Manual40Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional,

Chapter 4: Management with WebPAM PROe41Perusing the InterfaceWebPAM PROe is browser-based RAID management software with a graphic user interface.Figu

VTrak M610i, M310i, M210i Product Manual42Using the HeaderThe Header contains the following items:• Language – To change languages, see “Selecting a L

Chapter 4: Management with WebPAM PROe43Using Tree ViewTree View enables you to navigate around all components of the Subsystem, including iSCSI manag

VTrak M610i, M310i, M210i Product Manual44Using Management ViewManagement View provides the actual user interface with the VTrak, including creation,

Chapter 4: Management with WebPAM PROe45Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logo

VTrak M610i, M310i, M210i Product ManualviChapter 4: Management with WebPAM PROe, cont.Managing Software Services . . . . . . . . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual46Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VTrak subsystem. See “L

Chapter 4: Management with WebPAM PROe47Working with SubsystemsA VTrak subsystem is identified by its Management Port IP address. Subsystem functions

VTrak M610i, M310i, M210i Product Manual48Maximum of 48 characters. Use letters, numbers, space between words, and underscore.4. Click the Submit butt

Chapter 4: Management with WebPAM PROe49• If the triangle points downward, the column is sorted high-to-low or new-to-old.Click the link a second time

VTrak M610i, M310i, M210i Product Manual50• Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified.

Chapter 4: Management with WebPAM PROe51• Rebuild• PDM – Predictive Data Migration• Synchronization• Redundancy Check•Migration• Transition• Initializ

VTrak M610i, M310i, M210i Product Manual52available, the disk array will begin to rebuild as soon as you replace the failed physical drive with an unc

Chapter 4: Management with WebPAM PROe53Also see “Predictive Data Migration (PDM)” on page 238.To r u n P D M :1. In Tree View, click the Subsystem

VTrak M610i, M310i, M210i Product Manual54• Start-from date. The default is today's date. • End-on date.Select No End Date (perpetual).Or, select

Chapter 4: Management with WebPAM PROe55• Expiration Time – Amount of time left until the lock automatically releases. • Expire At Time – The date and

ContentsviiChapter 4: Management with WebPAM PROe, cont.Managing Physical Drives, cont.Making Physical Drive Settings . . . . . . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual56When the user who locked the controller logs out, the lock is automatically released. You can also release t

Chapter 4: Management with WebPAM PROe57Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing U

VTrak M610i, M310i, M210i Product Manual58• Enter or change the email address. • From the Privilege dropdown menu, choose a new level.See “List of Use

Chapter 4: Management with WebPAM PROe59• Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purpo

VTrak M610i, M310i, M210i Product Manual609. Click the Submit button. Creating a UserTo create a user:1. Log into WebPAM PROe as the Administrator or

Chapter 4: Management with WebPAM PROe61Deleting a UserThere will always be at least one Super User account. You cannot delete the user account you us

VTrak M610i, M310i, M210i Product Manual62Managing the Network ConnectionThe network connection deals with network connections to the VTrak’s Manageme

Chapter 4: Management with WebPAM PROe63To make changes to the iSCSI Data Port settings:1. Click the Subsystem icon in Tree View. 2. Click the Admin

VTrak M610i, M310i, M210i Product Manual64To create a VLAN entry:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon.

Chapter 4: Management with WebPAM PROe65If you have link aggregation, choose the Trunk number. If you do not have a link aggregation, choose an iSCSI

VTrak M610i, M310i, M210i Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Working with the Logical Drive Summary . . . . . . . . . . .

VTrak M610i, M310i, M210i Product Manual66Use 1 to 32.6. From the Master Port dropdown menu, choose an iSCSI port number.7. From the Slave Port dropdo

Chapter 4: Management with WebPAM PROe67Managing iSCSI ConnectionsA detailed explanation of these iSCSI functions, how and when they are used, and the

VTrak M610i, M310i, M210i Product Manual68• Max outstanding R2T – Sets the maximum number of outstanding ready to transfer PDUs (a number)• Maximum bu

Chapter 4: Management with WebPAM PROe69 Viewing Target Port InformationTo view iSCSI port target information:1. Click the Subsystem icon in Tree Vi

VTrak M610i, M310i, M210i Product Manual70Viewing Portal InformationTo view iSCSI portal information:1. Click the Subsystem icon in Tree View. 2. Cl

Chapter 4: Management with WebPAM PROe71Making iSNS SettingsTo make iSCSI iSNS settings:1. Click the Subsystem icon in Tree View. 2. Click the Admin

VTrak M610i, M310i, M210i Product Manual72Editing CHAPs1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click

Chapter 4: Management with WebPAM PROe73Managing Storage ServicesThe Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each lo

VTrak M610i, M310i, M210i Product Manual746. Click the Submit button.Viewing a LUN MapTo view the current LUN Map:1. Click the Subsystem icon in Tre

Chapter 4: Management with WebPAM PROe75LUN Mapping Parameters• Initiator – The iSCSI card in the Host system that initiates commands to the target (V

ContentsixChapter 5: Management with the CLU, cont.Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147Creatin

VTrak M610i, M310i, M210i Product Manual76Managing Software ServicesSoftware Services include the following functions:• Making Email Settings (page 76

Chapter 4: Management with WebPAM PROe77• Click the Automatic option to start the service automatically during system startup. Recommended.• Click the

VTrak M610i, M310i, M210i Product Manual78To make Web Server settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools

Chapter 4: Management with WebPAM PROe79Starting or Restarting Web Server serviceTo start or restart the Web Server service, click the Start or Restar

VTrak M610i, M310i, M210i Product Manual80To change the SNMP settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools

Chapter 4: Management with WebPAM PROe81Changing the Startup Setting1. Under Startup Type: • Click the Automatic option to start the service automatic

VTrak M610i, M310i, M210i Product Manual828. Click the Submit button. Changing the Startup Setting1. Under Startup Type: • Click the Automatic option

Chapter 4: Management with WebPAM PROe83Deleting Netsend RecipientsTo delete a Netsend recipient:1. Highlight the recipient you want to delete in the

VTrak M610i, M310i, M210i Product Manual84Exporting the User DatabaseYou can export the User Database file to share user information and settings amon

Chapter 4: Management with WebPAM PROe85Importing a User DatabaseThe Software Management–Import tab enables you to import the User Database file from